INFINITI Roseville

Dan is awesome to work with. He has great knowledge Good service provided by the team He has great knowledge Good service provided by the team More

Miguel demonstrated an excellent customer service and care. Thank you. Miguel showed how a nice, kind and hardworking staff should be. Bravo! care. Thank you. Miguel showed how a nice, kind and hardworking staff should be. Bravo! More

I was greeted by all staff members with a smile. Everyone was professional and courteous. Site was clean. I wanted to do business there. Everyone was professional and courteous. Site was clean. I wanted to do business there. More

Disappointed that additional oil had to be added once home. Car was in for a recall home. Car was in for a recall More

I always know that my car is in good hands when I have it serviced. Thank you, Dan, for always being so helpful, and with the best attitude! it serviced. Thank you, Dan, for always being so helpful, and with the best attitude! More

Miguel and service tech worked with me from diagnostic of the issues and offered resolutions. Completed the repairs timely and ensured the repairs no longer tripped CEL. the issues and offered resolutions. Completed the repairs timely and ensured the repairs no longer tripped CEL. More

Excellent communication He was very informative and gave updates regularly. Happy to work with Jairo going forward updates regularly. Happy to work with Jairo going forward More

Esther is the very best part about Infiniti! The car isn't my favorite but SHE is - so I went with another Infiniti because I love her . The car needs improvement! You're lucky to have Esther ! The car isn't my favorite but SHE is - so I went with another Infiniti because I love her . The car needs improvement! You're lucky to have Esther ! More

Received great service, will return for next maintenance. Timely and prompt service. Completed earlier than expected Timely and prompt service. Completed earlier than expected More

I am writing to formally recognize the outstanding service I received from Dan at INFINITI Roseville during the recent engine replacement on my 2019 Q50. Major engine work is never something a custom service I received from Dan at INFINITI Roseville during the recent engine replacement on my 2019 Q50. Major engine work is never something a customer wants to go through. It can easily become stressful, uncertain, and frustrating. In this case, it was the exact opposite — because of Dan. From start to finish, Dan demonstrated professionalism, transparency, and genuine care. He kept me informed at every stage of the process, explained the technical details clearly, and made sure I understood what was happening with my vehicle. He never rushed conversations, never dismissed questions, and treated the situation with the seriousness it deserved. Most importantly, he advocated for me. There were moving parts involving warranty coverage, updates to the long block and turbos, and ensuring the vehicle was returned fully sorted and properly handled. Dan made sure everything was addressed thoroughly. I never felt like “just another ticket.” I felt like a valued client. Because of him, what could have been a negative ownership experience turned into something that reinforced my confidence in both INFINITI and the Roseville service department. Dan represents what customer service in the automotive industry should look like: knowledgeable, communicative, accountable, and genuinely invested in doing the job right. Please make sure this feedback is shared with dealership leadership and anyone involved in performance evaluations or manufacturer reporting. He absolutely deserves recognition for the level of service he provides. Thank you for building a team member like Dan — he makes a difference. More