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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
765 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 765 reviews

January 28, 2024

Great experience, great customer service, great use of the text message system, showed a video of my car. More

by DMAHAN3X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're delighted to hear that you had a great experience with us and that you appreciated our customer service and use of the text message system. We're glad that the video of your car added value to your service experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, BMW Of Orland Park

January 27, 2024

Good service! Mike (greeter) and my service manager were hands-on. They explained everything to me and kept me up to date on my car service being completed. Also, More

by BETTA4IT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and the Service Manager in the Service Department
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that you received good service and that Mike and your service manager were hands-on and kept you informed throughout the process. We strive to provide excellent customer service and keep our customers informed every step of the way. We're glad you enjoyed the complimentary car wash as well! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 27, 2024

Very friendly staff. They explain everything very well. Complete maintenance in a timely manner. No complaints. More

by ERNESTOESPINOSA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that you found our staff very friendly and that they explained everything well. We strive to provide clear communication and timely maintenance services to our customers. We're glad to hear that you had no complaints about your experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 25, 2024

Thanks to Ken at Infiniti o f Orland for taking good care of my vehicle services. Thanks for the coupon and vacuuming my front. More

by MSROZ47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that Ken at Infiniti of Orland took good care of your vehicle services and that you appreciated the coupon and the vacuuming of your front area. Providing excellent service and attention to detail is important to us, and we're pleased to know that your experience met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 25, 2024

Michael Cescato was excellent with my service needs . Very professional as always. This is why I keep going back for my service needs. At Infiniti of Orland Park. More

by ROGER.ZACARIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cescato
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that Michael Cescato provided excellent service for your needs and that you found him to be very professional. We strive to provide top-notch service to all our customers, and we're glad to hear that Michael's professionalism keeps you coming back for your service needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 22, 2024

LaToya was amazing! She provided great customer service and was professional throughout the entire process. More

by CESAR750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya
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January 21, 2024

Was not happy when I arrived at the dealership and found my car was covered in snow half done just was not ready for that More

by BSTACHESIII66
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Latoria was very nice
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January 20, 2024

I was told my cat would be complete in 1 day. Vehicle was not ready for almost a week. I wanted my front emblem illuminated was told my vehicle couldn’t have that. Had to to return because More

by tauji2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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January 19, 2024

The service department addressed my issue. They conducted an inspection of my vehicle and made important recommendations. I completed one of the recommendations, brake fluid flush. I’m not sur More

by DAVIDPRICE667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Tenton
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January 19, 2024

Everything was great. Customer service excellent as well as coffe. Lol My car is always great taken care off. More

by BOJANAARBINJA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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