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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
765 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 765 reviews

February 02, 2024

Service Mike was fine. Parts didn’t have a lower radiator hose so they ordered it, said it would be a couple of days and that they would call me. More than a week later I More

by JBOLERJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service. I always go to him. He did fine.
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Feb 22, 2024 -

INFINITI Of Orland Park responded

We are sorry to hear about your experience with the parts department. It's important to us that we communicate effectively and keep our customers informed about the status of their orders. We apologize for any inconvenience caused by the delay and lack of communication. Your feedback is valuable, and we will address this issue internally to ensure it doesn't happen again in the future. If you have any further concerns or need assistance with anything else, please don't hesitate to reach out to us. We appreciate your patience and understanding. Best Wishes, INFINITI Of Orland Park

February 02, 2024

My car is running smooth again, thanks! Mike answered all my questions along the way. I was also able to get a next day appointment. More

by BRANDISOMCMILLIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 22, 2024 -

INFINITI Of Orland Park responded

We're thrilled to hear that your car is running smoothly again and that Mike provided excellent service by addressing all your questions. Providing prompt appointments and effective communication is important to us, and we're glad we could accommodate your needs with a next-day appointment. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

February 02, 2024

Very efficient and timely. They kept me updated through text an email the entire time. More

by DONNAEDONNAJOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with Service Department
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're delighted to hear that you found our service to be efficient and timely, and we're glad that our communication efforts, including text and email updates, were helpful throughout the process. Your satisfaction is our priority, and we appreciate your positive experience. If you need anything else or have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

February 01, 2024

Victoria was awesome and the entire team was wonderful to work with and would buy my next car with them as well! More

by jskipper0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're thrilled to hear that Victoria and our entire team provided you with an awesome car-buying experience. Your satisfaction is our priority, and we're delighted to know that you would choose to buy your next car with us as well. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

January 31, 2024

Excellent service experience, which isn't surprising. Been coming here for years, and never disappointed. From my service advisor to the mechanic, all are highly credible and knowledgeable; with excellen More

by Jim P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that you've had excellent service experiences with us consistently over the years. Providing knowledgeable and credible service, along with excellent customer service, is our top priority, and we're glad to know that our team has consistently met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you for many more years to come! Best Wishes, INFINITI Of Orland Park

January 30, 2024

Checked in quickly and easily and was greeted at my car door. Service was very quick and I was updated several times along the way. I liked how I was shown where my car was after the service since in the p More

by MARKAUSKAS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cescato
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Jan 31, 2024 -

INFINITI Of Orland Park responded

Your satisfaction means the most to us! We are happy to hear you had a great experience! See you again in the future. Best Wishes, INFINITI Of Orland Park

January 30, 2024

Great business Georgy the salesman was great was able to find the car I need thank you! More

by adrianj25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bassam Georgy
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Jan 31, 2024 -

INFINITI Of Orland Park responded

We appreciate you taking time to leave us a review! Thank you for your business and we look forward to working with you again in the future! Best Wishes, INFINITI Of Orland Park

January 29, 2024

Fast and easy service. My rep pointed out some good recommendations. The dealership was clean. More

by FELTON.ELLINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

INFINITI Of Orland Park responded

We appreciate you taking time to leave us a review and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

January 29, 2024

Always the best place to buy a new car and best service. I’ve been with them long time ago. More

by NAVA_BERNADETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin fom Service Dept.
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Jan 31, 2024 -

INFINITI Of Orland Park responded

Your continued business means the world to us! Thank you for your past, present and future business! Enjoy your new purchase and we look forward to working with you again soon. Best Wishes, INFINITI Of Orland Park

January 28, 2024

Service was very good. Jp was very knowledgeable and attentive. The wait for financing was very long More

by taylorlund13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're glad to hear that you had a positive service experience with JP and found him knowledgeable and attentive. However, we apologize for the long wait for financing. We understand that waiting times can be frustrating, and we will work to improve our processes to minimize wait times in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and hope to serve you better in the future. Best Wishes, INFINITI Of Orland Park

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