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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
765 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 765 reviews

February 22, 2024

Victoria was amazing and very easy to work with! If I could give her 100 stars, she’d absolutely deserve them! I’ve purchased many vehicles and I have to say that she made the dreaded process the ex More

by sm.doerzaph
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing feedback! We're thrilled to hear that Victoria provided you with an amazing and seamless experience during your vehicle purchase. Customer satisfaction is our top priority, and it's wonderful to know that Victoria exceeded your expectations. We truly appreciate your recommendation and look forward to serving you for all your future vehicle needs. Best Wishes, INFINITI Of Orland Park

February 20, 2024

Absolutely great service waiting time was not bad would be nice if they had snacks when i got my first infinity it was snacks in the waiting room. More

by KEENCOACHK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady in the Service Department
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive feedback with us! We're glad to hear that you had a great service experience with us and that the waiting time was manageable. We appreciate your suggestion regarding snacks in the waiting room and will take it into consideration for future improvements. Your satisfaction is important to us, and we look forward to serving you again in the future. If you have any further comments or questions, please feel free to reach out to us. Best Wishes, INFINITI Of Orland Park

February 16, 2024

I bought a 2020 Infiniti QX60. It was advertised online as certified for approximately $30000. I made an appt, went to the dealership but they said the car “was eligible “ to be c More

by davek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matine, Mark Bugajski
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with us. We're sorry to hear that your car-buying experience was not enjoyable due to the discrepancies in pricing and additional charges presented to you at the dealership. We apologize for any confusion or frustration this may have caused. Your feedback is important to us, and we will review your concerns internally to ensure that we provide clear and transparent pricing to our customers in the future. If there's anything further we can do to address your concerns or if you have any questions, please don't hesitate to reach out to us. We appreciate your business and hope that you're enjoying your 2020 Infiniti QX60. If you need any assistance in the future, please feel free to contact us. Best Wishes, INFINITI Of Orland Park

Feb 23, 2024 -

davek responded

I will take you up on your offer of “needing assistance in the future”. About a week after buying the car I wanted to look something up in the owners manual. It was then that I discovered that the car did not have an owners manual in it. I guess I just assumed that a car that is “certified” would have all the parts. So I never thougt to check if there was an owners manual in the car. Do you think you could send me an owners manual for an Infinitu QX60 year 2020?

February 13, 2024

The best customer service I have received in a long time from Natalia Haq and Eddie More

by Josette Doby
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that Natalia Haq and Eddie provided you with the best customer service you've received in a long time. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you need anything else or have any questions, please don't hesitate to reach out. We appreciate your business! Best Wishes, INFINITI Of Orland Park

February 13, 2024

Great car selections at competitive price, but very pushy salesmen. My final offer included some overpriced extra items that they were pushing hard to sell and I had to push back 100 times before they agree More

by Tiger007
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan Schedler
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're glad to hear that you found our car selection competitive in terms of pricing. However, we apologize for any discomfort caused by our salesmen's pushiness and the overpriced extra items included in your final offer. Your feedback is valuable to us, and we will address this internally to ensure a more respectful and transparent sales process in the future. Our aim is to provide a positive and stress-free experience for our customers, and we regret falling short of meeting your expectations on this occasion. If there's anything further we can do to assist you or if you have any questions, please don't hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to serve you better in the future. Best Wishes, INFINITI Of Orland Park

February 12, 2024

This is the best car-buying experience I've ever had at a dealership. Both Victoria and Dan were very helpful, and we are very satisfied with the used Prius we bought. More

by Skokie mom
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ronnie Robles, Victoria Kendra, Dan Schedler
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your fantastic car-buying experience with us! We're thrilled to hear that Victoria and Dan provided you with excellent assistance and that you are very satisfied with the used Prius you purchased. Your satisfaction is our priority, and we're delighted to have exceeded your expectations. If you need anything else or have any questions, please don't hesitate to reach out. Enjoy your new Prius! Best Wishes, INFINITI Of Orland Park

February 09, 2024

The cost for certain repairs and upkeep of vehicles are a bit costly compared to other auto mechanics. More

by MZDEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We understand your concerns about the cost of certain repairs and upkeep of vehicles compared to other auto mechanics. We strive to provide fair and competitive pricing while maintaining the highest quality of service. Your feedback is valuable to us, and we will review our pricing structure to ensure that we continue to offer value to our customers. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to have the opportunity to serve you again in the future. Best Wishes, INFINITI Of Orland Park

February 04, 2024

I highly recommend this dealership! !! Victoria was my sales person and she was absolutely wonderful!!! I purchased my Kia from here and she was super sweet to me. I didn't even plan on More

by anon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Victoria Kendra
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing recommendation! We're thrilled to hear that Victoria provided you with wonderful service and made your car-buying experience enjoyable. Your satisfaction is our priority, and we're delighted that you had a positive interaction with JJ as well. We truly appreciate your kind words and your willingness to share your experience with others. If you need anything else or have any questions, please don't hesitate to reach out. Enjoy your new Kia! Best Wishes, INFINITI Of Orland Park

February 04, 2024

Buying a car from this car dealership was not a positive experience. I wish I would have read previous reviews before making a purchase there. More

by MJ1936
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken I the service department- 5 stars , Ronnie Robles, JJ Vock, Victoria Kendra
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Feb 22, 2024 -

INFINITI Of Orland Park responded

I'm sorry to hear that your car-buying experience at our dealership was not positive. Your feedback is important to us, and we take it seriously. We apologize for any dissatisfaction you experienced during your visit. If you would like to discuss your concerns further or if there's anything we can do to address them, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to improve your experience in the future. Best Wishes, INFINITI Of Orland Park

February 03, 2024

Good work just waited for the part over 6 months but overall. I had my car back the same day More

by TWINTWO72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that you had a positive experience overall, despite the wait for the part. We apologize for the delay and any inconvenience it may have caused. Our goal is to provide prompt and efficient service, and we appreciate your patience. If you need anything else or have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

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