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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
764 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 764 reviews

June 16, 2024

Steve Ortiz helped me and he was fantastic, thank you! I love my new car! More

by sheenatjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Steven Ortiz Anderson
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Jul 03, 2024 -

INFINITI Of Orland Park responded

That's wonderful to hear! Steve Ortiz will be delighted to know you're enjoying your new car. If there's anything else you need assistance with, feel free to reach out. Enjoy your new ride! Best Wishes, INFINITI Of Orland Park

June 16, 2024

I was in with my 2016 infinit qx80 for a suspension problem on 6/14/2024 and was told by Kerri that I would be charged 220.00 to look at my vehicle and if I get the repair done the 220.00 would go to More

by LUTHERGUYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerrie garrison
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Jun 18, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this issue to our attention. We sincerely apologize for the misunderstanding and any inconvenience it may have caused during your visit. We strive to provide clear communication and exceptional service to all our customers. We are sorry to hear that the arrangement regarding the $220 diagnostic fee was not honored as you expected. We understand your frustration, especially since this was your first visit to our dealership. Your experience should have matched the positive one you had at our Nissan dealer. We take your feedback seriously and would like to make things right. Please contact our service manager directly at 708-403-4700 so we can resolve this matter promptly and ensure you receive the fairness and transparency you deserve. Thank you for giving us the opportunity to address this issue. We value your business and hope to restore your faith in our dealership. Best Wishes, INFINITI Of Orland Park

June 14, 2024

I was very pleased with my recent visit and Kerrie kept me informed of the progress of the service. More

by Chrissy25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! we strive to ensure that our customers are well-informed and satisfied throughout their experience with us. If there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

June 12, 2024

I’ve been receiving extraordinary service from all levels at Infinity Orland Park. From my Salesman JP who is at all times hands on, to my service advisor Christine, to the attention of detail of the technic More

by BBSHEPPARD10
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your glowing review! We're thrilled to hear that you've been receiving extraordinary service from JP, Christine, and our dedicated technicians! Providing a seamless and satisfying experience for our customers is our top priority, and we're delighted that you noticed our team's dedication and attention to detail. Your satisfaction means a lot to us. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. Thank you again for choosing us! Best Wishes, INFINITI Of Orland Park

June 11, 2024

Love this dealership, they are very knowledgeable and pleasant, they treat their customers well, will recommend them to others. More

by BROWN18750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock, Huda Abed, Sebastian Badillo
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words and for recommending our dealership! We're delighted to hear that you had such a positive experience with us. We look forward to working with you again in the future! Best Wishes, INFINITI Of Orland Park

June 10, 2024

Forgot to reset tire maintenance warning light. Lot of black grease stain on door panel More

by TAYUD515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We apologize for not resetting your tire maintenance waring light. This should have been taken care of before you received your vehicle back, and we understand how inconvenient this must have been. Please allow us the opportunity to make it right. If you could bring your vehicle back at your earliest convenience, we will reset the tire maintenance warning light and thoroughly clean the grease stain from your door panel. Your satisfaction is important to us, and we appreciate your patience and understanding. Thank you for bringing these matters to our attention. Best Wishes, INFINITI Of Orland Park

June 10, 2024

The employees did a great job but I was not happy about the 3% surcharge on credit card payments. I think that any fee for credit card usage should be yours to pay as a cost of doing business and not pass More

by PAULA501274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike-service manager was excellent
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback and for acknowledging the hard work of our employees. We sincerely appreciate your business and your perspective. We strive to be transparent about all fees and want to make sure our customers are fully informed. We offer various payment methods, including cash and debit, that do not incur this 3% fee. Thank you for bringing this to our attention. We value your feedback and hope to continue serving you in the future. Best Wishes, INFINITI Of Orland Park

June 09, 2024

Person we dealt with was full of attitude every time we spoke. She couldn’t even explain properly what was being done to fix issues with my car, had no clue and talked in circles. Left little confidence in More

by Klovs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine
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Jun 20, 2024 -

INFINITI Of Orland Park responded

We are truly sorry to hear about your experience with our team member. Providing exceptional customer service and clear communication is paramount to us, and it's concerning to learn that this was not reflected in your interactions. Your feedback is invaluable to us, and we will be addressing this issue internally to ensure that it is resolved promptly and that all team members are equipped to provide the level of service our customers deserve. Once again, we apologize for any inconvenience this has caused, and we thank you for bringing this matter to our attention. Best Wishes, INFINITI Of Orland Park

June 08, 2024

My representative was very helpful and knowledgeable. He was very courteous and efficient and explained everything to me. More

by ALEXANDEEJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jun 20, 2024 -

INFINITI Of Orland Park responded

We greatly appreciate your positive feedback! Clear communication and thorough explanations are essential to us, and we're pleased that everything was explained to your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

June 06, 2024

I was greeted promptly and enjoyed my coffee while working and waiting in the waiting area. Great customer service experience and my cat was ready even sooner than anticipated. More

by S_CASTELLANETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure the name of gentleman I worked with
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Jun 20, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed our prompt greeting and comfortable waiting area during your recent visit. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

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