Hyundai of Serramonte

Amazing Experience I had an amazing experience at this dealership from customer service to the quality of my new car! Bernz was a pleasure to work with. I had an amazing experience at this dealership from customer service to the quality of my new car! Bernz was a pleasure to work with. More

Great, easy experience Maybe it helped that we came in knowing what we wanted, but overall this was the easiest car-buying experience. They didn't overkill us with sellin Maybe it helped that we came in knowing what we wanted, but overall this was the easiest car-buying experience. They didn't overkill us with selling ads-ons (even though they were offered.) Fernando was very nice and personable, we enjoyed talking with him. Also loved working with Phi. Thanks again for the easy experience and great service! More

Great representative for Hyundai of Serramonte! First off let me start by saying, that seriously I couldn't have went to a better place to try purchase my new car! My sales guy was Fernando Higuera. First off let me start by saying, that seriously I couldn't have went to a better place to try purchase my new car! My sales guy was Fernando Higuera. I have included his contact work number (408) 648-8938, because he's just that good and everybody should have an opportunity to have as good as a business transaction as I had with him! This guy is super friendly, nice, personable, easy going & not your typical "hustler" type of salesman. I have to admit I felt at ease with him and felt no pressure! ! My credit isn't all that great and he assured me when he started showing me cars that he would get me into a car by that night and he did, with all the pricing been very reasonable for my situation. He didn't try to push upgrades on me or change my mind, he just listened to me, what I was looking for and helped. Which is refreshing when dealing with sales people. If you're thinking about getting Hyundai go to this dealership and ask for this guy you won't be disappointed. He is truly an asset to this company. Thanks again Fernando for helping me find the perfect car for me!! P.S. Not only was Fernando great but so was the rest of the team. Joey who is a manager was awesome as well, they crunched numbers & worked hard to get me my car. I couldn't be happier! I love my car! More

Upgraded Fernando went out of his way to help me find the right car, i was looking at a different car and when i went to get it, someone had already bought it, Fernando went out of his way to help me find the right car, i was looking at a different car and when i went to get it, someone had already bought it, so I had to start all over. Fernando was great and help me find the right car and im glad that the one I originally wanted was no longer there. Im am happy with my car More

2017 Hyundai Elantra Bernz and Tommy were very patient to go through with me the different options for the car. Willing to listen and compromise. They were very efficient Bernz and Tommy were very patient to go through with me the different options for the car. Willing to listen and compromise. They were very efficient as well. I am a happy and satisfied buyer. More

Excellent The best experience I ever had I will bring my son and my family to purchase another car from there. They made me feel like I was part of the family t The best experience I ever had I will bring my son and my family to purchase another car from there. They made me feel like I was part of the family there. More

Ultimate I recently leased a Hyundai Tuscon which turned out was not the best car for me when driving in the city with the stop and go, and hills of San Franci I recently leased a Hyundai Tuscon which turned out was not the best car for me when driving in the city with the stop and go, and hills of San Francisco. The dual clutch had a lag, was jerky and stalled on a hill. I had the car for almost a month and decided I could not continue with it. I first brought into Service for a complete check up but they found nothing was wrong. That may be true, but I know that this dual clutch lag is not acceptable. I brought it back to Hyundai of Serramonte, where I was waited upon by Tommy, my original sales manager, Fernando newly assigned to my case, and Rick, the general sales manager. Tommy, tried his best to work with me to help me bump up my car to the Hyundai Sante Fe Sport. Fernando did an honest and efficient job in doing the test drives and initial paper work. He listened to my needs, was honest about and supported me in my decision to abandon the Tuscon, and literally ran around the lot helping me look for cars I could test drive. Rick ultimately crafted the deal that worked for me. Bernz helped me to make sure all the settings were properly set. Overall I was very happy with the experience and appreciated their flexibility so I avoided having to appeal to the Corporate office or lease office for a release of my original lease. Albert and Rick helped explain as best they could about the paperwork but I was left a bit confused. Yes, I paid more, and that was expected given that I am now driving a better car. I am not crazy about how the final contract is set up. It is not very straightforward to see what is really going on in terms discounts, rebates, what you are actually paying, how the previous downpayment was credited, etc. Over all, I am very excited to drive my new Sante Fe Sport Ultimate! Linda More

Great service I had a good experience at this dealership. They met my expectations and the process was fast and efficient. Highly recommended to anyone looking to p I had a good experience at this dealership. They met my expectations and the process was fast and efficient. Highly recommended to anyone looking to purchase a vehicle More

Auto Purchase Hi, This dealership is like a dual polarity: The Service department was wonderful. Very helpful and knowledgeable. Betsy, Angelica, and Mario were Hi, This dealership is like a dual polarity: The Service department was wonderful. Very helpful and knowledgeable. Betsy, Angelica, and Mario were absolutely wonderful to deal with, and they understand what Customer Service is all about, I would rate each one of them the top 5 star rating. That is the good news. The lying, treachery, lack of respect was nothing less than a lack of professionalism.The only reason that I purchased my automobile there, is that they were the only dealership that had the exact car that I wanted (Genesis Coupe (gray or silver) base model (manual transmission)). Billy: a nice guy, but was absent at negotiation time,and lied to me about the extra key that they said that they would get for me. In fact, other than take me on the test drive, he did nothing. He even lied to me regarding the status of the extra key (telling me that it wasn't there, when he had to know that it wasn't ordered! Joey:Continually lied to me regarding costs (actual cost (I showed it to him on the internet), and was almost 'crying' that they were losing money on the car. His attempts at sophistry were very amateurish, and unprofessional. He also told me that my trade-in car (Hyundai Sonata) would be wholesale'd out within a few days. It was still there last Wednesday! Tommy: Disreputable, underhanded, and also a blatant liar (regarding the extra key). Tommy told Billy to order an extra key (not done). I was told that it would take two days for the key to arrive. I came back five times, in a three week period, and the key hadn't arrived (Mario in Service told me that it was never ordered). While I was at service, Mario ordered the extra key for me. I received a call from I believe Betsy, regarding my negative review. The extra key was discussed, and she looked up the order status, and found out that the order had been cancelled! She said that she didn't know who cancelled the order, but reordered the key again. This time the key did arrive, and was programmed to my car. It took almost a month to receive an extra key, when it should have taken less than a week! If it weren't for such a great Service department, I would have rated this dealership a one star (if it were possible, lower)! More

excellent experience and very friendly staff, and i am very happy with my purchase, the dealership was very clean and i did not feel prasure. experience and very friendly staff, and i am very happy with my purchase, the dealership was very clean and i did not feel prasure. More