Huston Cadillac GMC

Exceptional service, knowledgeable staff, seamless process, and great selection. Highly recommend for a stress-free experience! process, and great selection. Highly recommend for a stress-free experience! More

Nicole does a fantastic job with customer service and care. She is very efficient and concerned about helping customers find the type of vehicle they are looking to buy. care. She is very efficient and concerned about helping customers find the type of vehicle they are looking to buy. More

Great great great great great great great great great great great great great great great great great great great great great More

Great people to work with everyone is friendly and they thank you for being a customer. Got a good deal on the new truck and a very fair price on the trade. I would definitely recommend and plan on buyin thank you for being a customer. Got a good deal on the new truck and a very fair price on the trade. I would definitely recommend and plan on buying my next vehicle from them. More

Let's start with the good: I driopped my GMC Sierra truck off on the 28th of October. Asked for a Transmission service and said I had a hesitation issue that I wanted to be looked at. I was quoted (by phone) off on the 28th of October. Asked for a Transmission service and said I had a hesitation issue that I wanted to be looked at. I was quoted (by phone) that the normal service would be around $350 which was acceptable. I told Keith Allen that I also wanted an estimate on some body work, a front bumper replaced, seat covers, lights mon my mirrors replaced or repaired and maybe mirrors that would extend farther out than what I had. I also wanted a rubber panel where my cruise control was replaced. Keith said he would get all of that for me. I told him that if he needed to keep it for a week I was OK with that. Fast forward to November 4th. I hadn't heard from Keith and as a week had gone by I thought I should call to get the results. Keith was unavailable son I left my contact information and waited. About four hours later I called back and was told Keith was no responding and that th4 Service manager would be in contact. 5 minutes later Keith called and said he tried to call me but the number was incorrect (yes the one I left with the lady that answered the phone.) so I said I would be there the next day (today) two pick up the truck. When I arrived I went into Keiths office and said I was here to pick uo the truck. He in formed me that the Transmission was checked and it was in good shape so they did the flush. Now with the Bad: Keith tells me that I was to pay $600 plus dollars for the service. I asked why to was almost double what the quoted me especially since there was no issues to be repaired on my transmission. He looked at the bill and said he would figure out why. He then told me the filters (2 filters) where $150 each but he would adjust the labor to get my bill down to nearer what he quoted me. He got it down to 372.49 which was acceptable. He offered me half of his Jimmy Johns sandwich which I declined and I paid my bill. He didn't give me any estimates on any of these other things I was interested in getting and said his service manager would get back to me on the body damage repair. He asked if I was coming back to get those things repaired and I said I would think abut it. He said my truck was waiting in either the second or third row outside his office. The truck was not there. I searched and found it out back behind d the building. I know it's nit picking but I;'m used to better customer service than what was afforded to me at this dealership service department. I normally had my truck brought to me after it had been cleaned and vacuumed, even detailed at other services Ive had, but not here. When I looked at the bill it showed this two filters and the costs were $61.18 for one and $79.56 for the other. The transmission fluid was $205.00 and Keith had dropped the labor to $25 (Thanks Keith.) When I asked about getting the lights replaced on my outside mirrors Keith simply said " I think you have to replace the whole mirror." You think? Shouldn't a service person know? We never discussed the other issues. So I'm extremely happy that my Transmission is in good shape and I have had the service, but I don't think I will return to this dealership for any future service or purchases. It's the little things that make customer service a pleasant experience. It's simply not worth the 17 miles I had to drive to get anything repaired. The place looked busy so I'm sure this one bad experience will not make a difference. Just a short note. My phone number and email address were on the receipt and they were both correct. More