Howard Bentley Buick GMC

Quick response and good communication. The salesman, Devin Williams, worked with me to get a good deal done. Being out-of-state, the process seemed like it may be a challenge. All in all, I feel like Devin Williams, worked with me to get a good deal done. Being out-of-state, the process seemed like it may be a challenge. All in all, I feel like it went pretty smooth. Devin had the answers to all of my questions. He then followed up about the vehicle and checked in with me once I received it. Also, the fact that Howard Bentley was willing to deliver 220 miles to a midway meeting point with no charge was very helpful. I feel like this is a great service to offer. The gentlemen that delivered the vehicle were very nice and professional. I was sure to tip them a little bit for their effort. I would/will recommend this dealership and salesperson to friends of mine here in Illinois. More

On 2/24/21 I contacted Howard Bentley about purchasing a 2021 GMC 2500hd AT4 stock number mg806 ($79495). I was greeted by Hannah on the phone and I was forwarded to Julia in sales. We discussed the vehicle 2021 GMC 2500hd AT4 stock number mg806 ($79495). I was greeted by Hannah on the phone and I was forwarded to Julia in sales. We discussed the vehicle and my trade. I was asked to take detailed photos, provide the VIN number, vehicle information and all of my contact information which I did. Later that day I was forwarded a email with my trade value and the pricing structure. I had some questions about the pricing that I discussed the next morning with Julia on 2/25/21. It appeared there were a lot of missing details in which how they arrived at the price. I asked for total transparency and to break the numbers down. She called and we spoke multiple times working out these details and discussed delivering the vehicle. I then tell her about the trade difference another dealer had given me. I was clear I wanted to compare apples to apples. The other dealer (Laura GMC) had given me a similar price on the new vehicle I wanted to purchase as It was the exact same model and color choice. She told me they would match the trade offer Laura made me of $43,500 to get the deal finalized. I said OK lets talk about these other discounts. There was a $1000 finance discount that I didn't understand. She explained I must finance and use their banks in order to receive that discount. She got upset with me and made some rude comments whenever I asked additional questions as to why. I then spoke to a sales manager that was rude from the beginning and could care less about the sale. His final words were "use our bank or pay $1000 more" he paused then hung up. On 12/26/21 I was contacted by Hannah asking if she could help me in anyway to make this purchase. I explained in detail about what happened and she wanted to make it right. She explained the vehicle was still available to purchase and she was getting another salesperson & manager involved. They would call me within a few minutes to get this taken care of. I agreed for them to contact me to finalize the transaction and work out the smaller details. I didn't hear from anyone so I called her back around 30 minutes later. She answered and said well alot changed in 30 minutes and the vehicle is no longer available. We took a deposit on it and it's sold with zero remorse. If I wasn't 320 miles away I would personally visit this dealership and speak with the owners as their business practices are very shady. More

Jared is always helpful and I would highly recommend buying from Howard Bentley. They make buying a vehicle a great experience. I love my new Yukon! buying from Howard Bentley. They make buying a vehicle a great experience. I love my new Yukon! More

Enjoyed my truck buying experience & Jake was extremely helpful. John Pair had my paperwork ready quickly and everything was done in a timely manner and I was ready to leave quickly helpful. John Pair had my paperwork ready quickly and everything was done in a timely manner and I was ready to leave quickly More

Jeff Davenport is an awesome. He was very helpful answering all my questions and was very patient with me. It was nice to be treated as a person and not just a sale. answering all my questions and was very patient with me. It was nice to be treated as a person and not just a sale. More

Jake Cranford was very accommodating and professional in my new Denali purchase. I was impressed with the Howard Bentley team and would highly reccomend them to anyone in the market for a GM product. Thank- my new Denali purchase. I was impressed with the Howard Bentley team and would highly reccomend them to anyone in the market for a GM product. Thank-you Jake! More