Honda of Staten Island

Went to Staten Island Honda since its the closest dealer near my home. I read the poor reviews from other reviewers and still decided to go. Bottom line, customer service is poor. It seems as if I was bo near my home. I read the poor reviews from other reviewers and still decided to go. Bottom line, customer service is poor. It seems as if I was bothering everyone there even when it was clear I was truly interested in buying a particular floor model. The other salesmen had looks of death on their faces as if I owed them money from back in the day. Haggled on the price and purchased the vehicle. Came back the next day to sign papers and even while waiting what felt like hours, not one person asked if I was interested in a beverage. Customer waiting area is so close to the entrance door, I might as well waited outside by the curb and waited to be called in. All in all, the nightmares of some reviewers stating dealers lied and attempted to keep deposits could have possibly happen during my sale experience. Just asked to see all dealer fees (prep, desination, accessories, warranties, vehicle price on paper (Binder) before giving any credit card or money. Plus if you know your credit is godly, make sure you state on binder pending whatever interest you hope to get by honda's offer. Become a well inform customer and no one will attempt to take advantage of you. ( P.S. if at all possible, attempt to drive out with the car the same day. It prohibits the bait and switch when you come back the next day and "oh the car is not available any longer" , "price jumps" etc.) Advice is not just for this dealer but in general. More

UThis dealership and their employees must really think they are the only Honda in the NY area! My experience was horrible! It was one Lie after another! I am a Hard Working person with Values, Integrity they are the only Honda in the NY area! My experience was horrible! It was one Lie after another! I am a Hard Working person with Values, Integrity & I expect the same from my Sales Rep! I had a bad feeling as soon as my sales Rep came over to me & introduced himself! I have a 2002 Ford Explorer, Eddie Bauer Edition, which I still owe $5000 to Ford Credit! My sales Rep was able to get the truck appraised that day! He came back to me & told me that he can pay off the truck & we would have a Clean Slate, that's fine! It was what he said afterwards that bothered me. He told me that the Truck was only worth $3,000 and out of the goodness of their hearts they would still pay the outstanding loan I have with Ford! My truck only has 67,000 miles on it and it is a 2002! That is way below of what it should be and my truck is in Pristine Condition! The market value of this Truck is $9,500! It gets better, I told him straight up that I had sh*ty credit but I did bring a Cosigner(with Tier-1 Credit) with me(I was prepared)!! Let me tell you, his attitude changed for the worse when I told him I had Bad Credit! He said it my monthly payments will go up $100 more a month! Now remember, this is a Lease for a 2009 Honda Accord ! He told me with $2000 down my leasing price would be $289 a month! He also told us that he could only do it for that price only if the Co-signer became the Primary on this Lease and I became the Co-signer! I have been leasing and buying cars for nearly 15 years and I never had a problem when somebody Co-signed for me! When we filled out the Credit Application and he found out that we had Great Jobs, his attitude changed again! I am just TIRED of People NOT being HONEST & who beats around the bush! I will NEVER RECOMMEND ANY ONE TO THIS DEALERSHIP, EVER!!! My sales rep had a horrible Bedside Manner and he Spoke like a Fortune Teller, everything he said could be interpreted in many different ways!!! He was never straight up with me or my Co-signer and it felt like he had no respect for us(Like we were below him & his Honda's, R U Kidding?) Caution: BEWARE OF SLICK SALES MEN WHO ONLY SEES U AS $$$$$ and NOT AS A CUSTOMER!!!! More

has anyone leased a Honda Odyssey with rear navigation in the past 3 months from Staten Island Honda? here is my deal: 600 and change down total had to pay my last 2 months on my old lease $499 now pa the past 3 months from Staten Island Honda? here is my deal: 600 and change down total had to pay my last 2 months on my old lease $499 now paying $526 per month they gave me the $2500 in rebates. thanks More

Now I must say that I have been dealing with SI Honda for 12 years.... and I assumed that they took care of me... I sent them close to 100 clients that became loyal clients and all I ever asked for was to be 12 years.... and I assumed that they took care of me... I sent them close to 100 clients that became loyal clients and all I ever asked for was to be taken care of when I came in to buy or lease a car. They never sent me a thank you or anything which was fine.... but the last year or so the service was fn horrific. The last straw for me was on 3/5 I ordered a Black on Black Accord v6 with navigation.... they couldnt locate one. 3 weeks later I found several of them on line.... DCH in Old Bridge NJ not only had the car but Lauren and Robert beat SI Honda's price by 3500.00!!!!!!!!!! I went that night got the car and went back to SI Honda to get my deposit back and was treated like garbage. I got my refund because I called Amex and they placed a hold on it...... Today, I was informed that I would have to wait 4 days to return my leased truck... AHFC stated that ANY HONDA DEALERSHIP WOULD TAKE THE CAR WITHOUT ANY ISSUES.... WELL THEY SHOULD KNOW THAT SI HONDA HAD ISSUES AND GAVE ME A BS STORY OF A 10 DAY GRACE PERIOD... I DONT WANT A 10 DAY GRACE.... WHY PAY FOR INSURANCE ON A TRUCK THAT IS GOING TO SIT IN MY DRIVEWAY???? BE WARNED.... DO NOT GO TO THIS DEALERSHIP TO PURCHASE A CAR.... FOR SERVICING, MATTY IS THE BEST AS WELL AS GINO.... AND REMEMBER SINCE 2003... THESE ARE THE CARS THAT I HAVE GOTTEN FROM THEM.... 2003 V6 ACCORD SEDAN EXL WIFE 2003 V6 ACCORD COUPE EXL MINE 2004 HONDA CIVIC NANNY'S CAR 2006 HONDA RIDGELINE RTS LOADED WITH NAVI MINE 2006 HONDA PILOT EXL WITH NAVI WIFES 2006 HONDA CIVIC LX SPECIAL EDITION BROTHER IN LAW... BOUGHT IT 2007 HONDA ACCORD LX SPECIAL EDITION V6 WIFE'S 2007 HONDA ACCORD EXL V4 DAUGHTER'S CAR I WOULD NEVER GO BACK TO SI HONDA AND I WILL TELL EVERYONE NOT TO GO THERE... STATEN ISLAND PEOPLE CROSS THE BRIDGE... GO TO DCH AND CALL LAUREN...732-721-3333... ITS WORTH IT!!!!!! More

Agreed on one price. When I went in to pick up car all the prices changed. I went from 249 to 299 a month. Taxes were supposed to be included. They padded it on my credit card. Went back immediately to the prices changed. I went from 249 to 299 a month. Taxes were supposed to be included. They padded it on my credit card. Went back immediately to speak to them and they could not be found for five days. When I finally caught up with them, they dismissed me saying too bad I signed the contract. I feel I was taken advantage of.....The reason I signed the paper was that they kept me waiting about three hours and I just wanted to get out of there. I did not think I was dealing with thieves. Shame on them. More

I live in Staten Island, but had never purchased a vehicle in Staten Island. My husband thought it would be a community-conscious choice to buy in Staten Island. It was the second lot I went to for th vehicle in Staten Island. My husband thought it would be a community-conscious choice to buy in Staten Island. It was the second lot I went to for the day, I saw a car I liked (after lots of on-line shopping), and the initial sales person seemed genuine and nice enough that I took it for a test drive. His manager and I settled on a price to include the extended warranty (it's not "certified" or covered without it), and I was pleased with the deal. I was leary when the manager had cold, sweaty palms (Eww!), but I had done my research. It was all down hill once they realized that I had reserved my own financing and would not be using theirs. I'm a nurse and my husband a police officer. They told us they didn't think the bank check was good, and we would have to wait for it to clear (despite speaking to the bank whom guaranteed funds within 24hrs of deposit). At one point over the next week (it took them over 2 days to deposit it)they even tried to break the agreement, which I would not do as I new the price was low for what I got. We were treated like common criminals instead of upstanding citizens and customers. Reliable car hopefully, but the next one will be sought elsewhere. More

I took my car to this Honda dealer because I was recommended by a good friend of mine. I dont think he's my friend anymore, this was the worst service I have recieved in a long time. I dropped my recommended by a good friend of mine. I dont think he's my friend anymore, this was the worst service I have recieved in a long time. I dropped my car off for a problem I was having with my engine, the dealer had installed a waterpump & timing belt. After that repair the car started making a funny humming sound, I returned to the dealer two weeks later and when the vehicle was looked at the service advisor Dave stated that the vehicle had no problem and gave me a list of other things he insisted were wrong with my car. He recommended flushing every fluid in my vehicle, at this time I asked to speak with a manager, that's when Rick came he advised me that if I didn't do these flushes then the warranty on the waterpump and timing belt would be voided for lack of maintaince. I asked if the original humming problem was found he answered no but he'll continue to look while performing the flushes. I then got upset and asked to get my vehicle. I took the vehicke to another Honda dealer (Bay Ridge) which informed me that whoever performed the last repair cracked a plastic that was rubbing on the belt and created this humming noise. Bay Ridge agreed to repair it for free in exchange for my business, so thank you Bay Ridge and for all the people that still visit this service center be careful, they will take your money then act like they dont know you. More

Called and spoke to Renzo about 2000 Honda found on internet. Asked if still had on lot. He responded by saying "Yes as of fact, it is right in front of dealership". When I asked him what the interio internet. Asked if still had on lot. He responded by saying "Yes as of fact, it is right in front of dealership". When I asked him what the interior color was, he didn't know but would go take a look. He put me on hold for a few minutes and then told me it was beige. Since this was for my grandson, I called his mother (my daughter) to tell her to go see car. She called Renzo (1/2 HOUR LATER) and he tells her NO LONGER HAVE ON LOT. FIRST not only tells me on lot BUT states will look and see what interior color is. THEN HALF HOUR LATER no longer on lot. RENZO get your story straight. DON'T WASTE YOUR TIME. I should have checked reviews. Just put si honda reviews in google and see what I mean. Do not bother with this dealership ESPECIALLY RENZO OF USED CARS. More

To all of you who had a positive experience at this dealership: You have one thing in common, you are buying a NEW car. They were very nice and polite and courteous to me as well when I first went in dealership: You have one thing in common, you are buying a NEW car. They were very nice and polite and courteous to me as well when I first went in there three years ago. They have to be to get your business!!! Wait until you have to get your car serviced though or if you leased your car, wait until your lease is up. Read down a few stories and see my experience. These people are big time crooks! This story is about our SECOND negative experience at this dealership. My father went in there and purchased an extended warranty on his vehicle. They were quick to cash his check, but not so quick to send the paperwork in. He went for service a few months later, and lo and behold. Honda had no record of any service contract. We called the sales manager who sold us the warranty. He never returned our calls and everytime we called back, conveniently he was in a meeting. After 4 to 5 days of being given the runaround we went to the dealership in person. We waited for THREE hours. My father walked into the sales manager's office, and the man's response was "Make it quick, I don't have time." Courtesy and professionalism? On what planet? We ended up getting the issue resolved outside of the dealership. More

From the time I first walked in the door to purchase an accord, I was treated very nicely by the salesman Johnny Guillett, jr. I was not pressured nor did I feel I was being tricked into something. He was accord, I was treated very nicely by the salesman Johnny Guillett, jr. I was not pressured nor did I feel I was being tricked into something. He was very informative with a great sense of humor. I felt at ease and the whole process of buying my vehicle was quite relaxed. I did buy an Accord EX-L which I felt I got a great price and a great car in all aspects. I definitely would recommend the dealership and my salesman. It was a refreshing and a welcome change to deal with a salesman of such caliber. Thank you Staten Island Honda, and thank you Johnny for making it fun to purchase a car. Sincerely, Roy More