Honda of Staten Island

I live in Maine but found exactly the car I was looking for on Staten Island Honda's site. Called, arranged price, value of trade-in, and deposit over the phone. Paid $500 deposit with explicit discussio for on Staten Island Honda's site. Called, arranged price, value of trade-in, and deposit over the phone. Paid $500 deposit with explicit discussion that THIS car would be held for me until I could pick it up the next week. The deposit went through on my credit card. For the next week I left numerous messages with no response asking Mr. Smith to confirm the car was being held. A week later, I finally got in touch with him. Mr. Smith tells me an attendant backed the car into something and that there is extensive rear end damage and tries to sell me another car. Upon checking the CarFax, I learn that the car had actually been sold a few days prior and that everything I had been told was an outright lie. Numerous calls to management have gone unreturned. I have filed a complaint with the Better Business Bureau, will be contacting the Attorney General's office, and have notified the Honda Corp. of this dealership's dishonest sales practices. DO NOT DO BUSINESS WITH THIS DEALERSHIP! More

I went to look at a certified pre-owned Pilot. When I got there I was told that someone had left a small deposit on it, but that their credit had not cleared yet and they would show me the vehicle. Tom told there I was told that someone had left a small deposit on it, but that their credit had not cleared yet and they would show me the vehicle. Tom told me that if I wanted the vehicle and that if my credit cleared that night, "the truck is yours!". Well, I liked the Pilot and told him let's write it up. I told him that I wouldn't even finance it, I would buy it in cash. He takes my license and goes to the sales manager and comes back with a story. He says that his manager called the other person when he saw me looking at the truck and that the other guy definitely wants it, and that they were going to hold it for him. In his next breath he already has another truck he wants to show me. Nice bait and switch technique. I said goodbye and walked out. I found something equivalent, without the hassles, the next day at Bay Ridge Honda. More

I would give this place 0 stars if I could. I NEVER write negative reviews but this has been an infuriating experience. They have absolutely failed to process the paperwork. They told me they would take care negative reviews but this has been an infuriating experience. They have absolutely failed to process the paperwork. They told me they would take care of the registration within a matter of weeks, but it has now been 2 months since purchasing the car and they have failed to either register the car or send me the title to take care of it myself. I am actually being forced to initiate legal proceedings. Meanwhile my car, with now expired dealer plates, has sat unused in my driveway for 4 straight weeks. Not so much as an apology or explanation from management. This place is either COMPLETELY INCOMPETENT or just straight up CRIMINAL More

All i can say dont buy anything from them. Went to buy a certified civic. Was told to get there at 730 3 hours later finally got to me. I tried anything to get some thing out of you. Buy the car then find o certified civic. Was told to get there at 730 3 hours later finally got to me. I tried anything to get some thing out of you. Buy the car then find out that the certified car that was posted on line and they told me over and over was not certified. What makes it even better as i am getting in the car after everything was dont Steven Gallo hands me the keys a say enjoy your car you got nothing to worry about for 7 year with this certified car. Everyone there lies and STEVEN GALLO is someone you should never deal with. Some that looks you in you face and lies. More

the staff is way to pushy. they come off as not trust worthy. they do not treat there customers with care. i was warned about this dealership before going there but i gave them the benafit of doubt. all worthy. they do not treat there customers with care. i was warned about this dealership before going there but i gave them the benafit of doubt. all i can say is GO TO BAY RIDGE HONDA I WAS TREATED AS A CUSTOMER WITH RESPECT ! More

Awful dealership.they play the old change the lease price at the final signing.they play the game of having different prices for different banks.i settled at 300 a month for lease than switched it to 380 bec at the final signing.they play the game of having different prices for different banks.i settled at 300 a month for lease than switched it to 380 because the 300 a month bank didn't include gap insurance.toal scam!i walked right out and got a great deal at a great deal at bay ridge honda.this place treats u like a jerk and very unfriendly plus u wait forever to get a salesman.trust me make the trip over the bridge to bay ridge honda More

In the early part of Janunary of 2012 I purched a car from Honda of Staten Island. It was an 09 Camry XLE a nice car with very low miles. When I took it for a test drive I noticed the Rear View Mirror wa from Honda of Staten Island. It was an 09 Camry XLE a nice car with very low miles. When I took it for a test drive I noticed the Rear View Mirror was loose the sales men assured me they would fix it no question. It is almost a month now that I have the car and I have been told they will NOT FIX the mirror. It is also missing the front Plate Bracket which they will replace, it also needs brakes. I have made phone call after phone call no one calls back when i do filaly do make contact they just pass it of to the sales Dept and then tey pass right to Sales. I gone there twice now still with no result. There is no writting anywhere in the paper work that states the car is being sold AS IS. They offer a 90 day Bumper to Bumper, I also bought an extended Warranty. I need help on how to put the problem to rest. I can tell you will never buy another thing from them nor will I ever recommend them. More

In the early part of January of 2012 I bought a car from Honda of Staten Island. It was an 09 Camry XLE a nice car with very low miles. When I took it for a test drive I noticed the Rear View Mirror was loo Honda of Staten Island. It was an 09 Camry XLE a nice car with very low miles. When I took it for a test drive I noticed the Rear View Mirror was loose the sales men assured me they would fix it no question. It is almost a month now that I have the car and I have been told they will NOT FIX the mirror. It is also missing the front Plate Bracket which they will replace, it also needs brakes not sure about this repair. I have made phone call after phone call to the sales dept withno call back. When I did finaly make contact they just pass it of to the service Dept and then they pass right back to Sales. I've gone there twice now still with no result. Except to have a Mr Schifano tell me Saturday that he promices they will fix the the car mirror included. I was instructed to call him today Monday 2/6 2012 at 10 am, still no result.There is no writting anywhere in the paper work that states the car is being sold AS IS. They offer a 90 day Bumper to Bumper, I also bought an extended Warranty. I need help on how to put the problem to rest. I can tell you will never buy another thing from them nor will I ever recommend them. Please help!! More

**UPDATE** 2/28 - so after 3+ weeks of waiting for our plates, we have to call in to confirm its there. Now since we live out of state. Our understanding was we would pay FedEx to have it shipped to us. F plates, we have to call in to confirm its there. Now since we live out of state. Our understanding was we would pay FedEx to have it shipped to us. Fine no problem... As soon as the receptionist confirms its there she then goes on to talk about a 371 registration fee. WWWHHHAAAATTTTTTT?!?!? I call in and try to talk to John but he's with a customer. Instead, talk to Faysel and he says that it's standard. First off, it wasn't included in the calculation when we brought it, this is the first time we hear about it, and I don't get the promised callback from Faysel from which he said he would callback. My wife and I decide to go there that night. We go and John tells me he told us and that they don't know how much jersey will charge. Funny thing is we saw Raymond before and he mentions that it's that price and always has been for the past 5 years..... The same price the past 5 years............ This was never totaled in the final paperwork... Shame on us for Not triple checking the paperwork... We pay and John installs the plates.... Moral of the story 1 if the price is too good, question what else can be charged later on ( whether it be interest, hidden fees, unmentioned fees) 2 prepare for a long day when signing the contracts. The goal is to get you to buy an extended warranty or make you stay so long so that you'll sign anything to get out of there 3 don't always trust the deallerater score. I'm noticing a lot of 5 stars with vague general comments. Read the negatives to see what you might get into... (look for the review of the guy that brought a used Toyota Camry who posted after me) 4 if a guy named John in SI Honda comes up to you to sell a car... Good luck **UPDATE** 2/4 - after a week of talking with the site manager, Faysel, we had gone back sat (2/4) to get a replacement key, new mats, and a couple of oil changes. (the mats John had installed were the wrong ones...) Faysel was professional with trying to make everything right. Because of this I've increased customer service and friendliness scores a little. Additionally, Anthony from the service center who worked on getting us the replacement key was friendly and gave us routine updates on the status of the key. We were in and out of the service center in half an hour. New key works so quality of work gets a 4. Went back to the dealership and talked with Faysel one last time. He gives me the vouchers for the oil changes and apologizes again for the poor experience. I tell him that if I ever buy a car here again I'll get in touch with him directly first. He agrees, we shake hands, and we're off in our 1st Honda... My wife and I have been shopping for a used certified accord. Went to all the dealerships in central and south jersey and by chance found one with great miles and price. Know that saying 'if it's too good to be true....' ? It kinda was... Their advertisement was a hassle free experience but it was a headache from beginning to end.... I call in on sat and talk to Anthony. He says the accord that I want is still in stock and I confirm that the price is still negotiable. Come in Sunday with the wife after about an hour drive and speak to his partner naveed (aka John) and test drive the car. It's exactly what we are looking for and in trying to work the price he says no its the final internet price since its the absolute bottom. After escalating a phone call to his boss, we knock it down 300 less with the rest to finance. I ask questions about the rate and he says it depends on our credit and that it would need to be discussed with the finance guy. I said if we get a cheaper rate outside then we will. John goes on to say the finance guy can get the same rate even if we go through them. We plan to come in Monday to finish contracts. Monday... Wife, uncle, and I get to dealership at 230 (pulled strings to get out of work early). We have a great loan ready for the car from her credit union connections. We are now just waiting on the finance guy (Paul). In Paul's office, we get the news that we were 'approved' 6% above our rate we got. BUUTT if we get the extended warranty he can drop it by 3%. Uhhh no thanks.... We go on to tell him that we got a better rate that beats whatever 'discount' and we want to take advantage of it. Attitude changes and now we can't get the car until they receive the check. No deal.... We talk to a site manager and make the arrangement to make a dummy contract so we can get the car out today. if not, we would've gotten it on sat... (btw we were told their jan forecast was short by about 50 cars so they needed em out by Tuesday) All is good then John comes in saying that we agreed to finance through them. I said yes as long as they could get the rate that we were approved on. This was also confirmed with him over his cell when I told him about it btw. I then get am told the reason why I get the price is couz I will finance through them. John calculates the difference of 780 on interest on the back end is a nice kick back. The answer I get is they can't match the rate we got... John goes on to say that the Chinese couple after us wanted to pay cash but they still had to go through finance. that's nice but this a different deal and it doesn't matter what race I am, which I snap back I'm Filipino. He leaves... John's quiet then gives this option... Take their financing then pay it in full with the credit union... I would on be paying extra 200 for interest purposes... Deal is about to fall and then another person comes in.. Ray 'the closer' who happens to be Filipino... He talks to my wife in language and asks for a compromise. We pay half the 780 and get charged 400 extra and we get thrown a couple of oil changes. Wife is fed up and just agrees... We pay the extra interest of 400 up front, they get the check from our credit union and it evens everything out.... I have this in writing so we don't get screwed... Paul works the paper and I'm told that I need to call in to get the oil Change voucher mailed ( I get 1 voucher... Just 1) It's 430 going out that John tells us 20 min... 500 we're still there... 505 we ask whatS going on... Another 10 min...John then tells us that there are no new mats and asks if I can come back to pick them up... He then goes on to offer used mats instead of the new ones that should be there...ARE U SERIOUS!!!! I tell him I'm not going to drive out here for another hour to just get mats. I tell him to just mail it over but am told its expensive to ship. ( dude I just bought a car from you) I tell him to go to a new car and get it. He works on that and then goes on to tell me I'm getting a half tank of gas. He says thats not policy and I'm just going to get a half. I refer him to the website and my friend who got a certified and a full tank... While we wait, the Chinese couple he referred to earlier in this story comes in and we chat... Turns out they didn't finance but are paying cash... (anyone seeing a trend in this story) 600 the car comes... All looks clean... John then says hey I got you a full tank instead... Everything is done, I feel a little better with him... Am a little content... Get home at 650ish and show off the car... But waitaminute... Something's wrong... Why isn't this other master key unlocking/locking/Starting the car.... The other master key and mechanics key works fine... You want to know why??.... IT'S NOT THE KEY TO THIS CAR!!!!!! ||{+||{.€.!¥\.\+€~~+\£€*~€+|€|>~>]'~"++~€£ arrrgghhh I get in touch with John at 7 and he says he will call back in 2 min.. He calls me back at 730 and says that the service manager is not there anymore and he would call me back Tom at 10am.... Great.... People, I am not making this up... This happened... More