Honda of Owings Mills

Had an 1130a appt for an oil change. After an hour and 45 min, I checked in with my advisor via the text option. No response. At 2 hours I sent another. No response. Went to physically f After an hour and 45 min, I checked in with my advisor via the text option. No response. At 2 hours I sent another. No response. Went to physically find them. Was told it would be another 30 minutes for paperwork? This is the second time an oil change has taken over 90 minutes. Over two hours is actually crazy. I won't give it another chance unless I have to. More

Arrived on time for my 10am appointment walked up to the desk, greeted the representative who ignored me and kept his head held down, looking through a stack of papers. Another customer walks up about 3 min desk, greeted the representative who ignored me and kept his head held down, looking through a stack of papers. Another customer walks up about 3 mins later and he suddenly becomes attentive and when called out for that, proceeded to say he did not realize I was standing there. Felt like discrimination. Wait time was 2 1/2 hours for oil change and tire rotation. They recommended cabin filter changes as well. While I got a new rep to complete the process, it was a bad first time experience as a new customer from out of state. More

This particular visit was fantastic. Jay (Josh) was our service advisor and he was especially fantastic. Clear communication. Positive attitude. Delivered the car whe he said he would. Jay (Josh) was our service advisor and he was especially fantastic. Clear communication. Positive attitude. Delivered the car whe he said he would. I'll be back and will request Jay by name. More

They get two stars for getting you in soon. Everything else from there is a disaster. You can barely get a hold of someone to ask about your vehicle. Multiple visits with no luck or contact fro Everything else from there is a disaster. You can barely get a hold of someone to ask about your vehicle. Multiple visits with no luck or contact from management. More

Great dealership. The staff is pleasant. Whenever I have issues with my car I bring it to honda of Owings Mills. Josh is the best service adviser.💪🏿 The staff is pleasant. Whenever I have issues with my car I bring it to honda of Owings Mills. Josh is the best service adviser.💪🏿 More

The services person was very informative about what needed to be done and my waiting time was short. needed to be done and my waiting time was short. More

Fast ,excellent service, keeps you informed about your vehicle while you wait ,explaining your problems vehicle while you wait ,explaining your problems More

I could not ask for better service. Friendly Professionals are what you can expect when you visit Owings Mills service center. Cynthia goes FSR AND BEYOND to accommodate her clients. I Friendly Professionals are what you can expect when you visit Owings Mills service center. Cynthia goes FSR AND BEYOND to accommodate her clients. I will never shop at any other dealership More

Great customer service. Efficient and reliable service. Friendly staff. You get updated with the status of the service through text which is appreciated. Efficient and reliable service. Friendly staff. You get updated with the status of the service through text which is appreciated. More

Very enjoyable to work with the service was great and the shuttle was a big help shuttle was a big help More