Honda of Owings Mills

Found staff to be friendly and knowledgable. Sales personnel listened to what I wanted and then showed Mya variety of options that met my needs. Financing was easily arranged. Overall, this was Sales personnel listened to what I wanted and then showed Mya variety of options that met my needs. Financing was easily arranged. Overall, this was a great experience for me. More

A friendly and negotable dealer After we have visited a lot of dealerships, we made a last stop for that day at Northwest Honda dealership and on our way in we met a gentle nice loo After we have visited a lot of dealerships, we made a last stop for that day at Northwest Honda dealership and on our way in we met a gentle nice looking man Mr. Azaria Arefayne. (AZ) he welcomed us, provide us a seat and we started our mission to buy a car conversations, he gave as choices, price ranges, and specifications of the car we were looking for. We did a drive test and we loved the car and with great convenience we able to purchase the car of our dream. The dealerships' environment, the staffs who work in there, specially the salesperson we dealt with( Mr.AZ)and the accounting dept. staff Mrs. Dawn are really made us feel like we have been there for a long time. Finally please thank Mr. Azaria for his effort to make us buy a car in less than a day and the service he provided us for introducing the new car part by part and feature by feature relentlessly by answering all the questions we asked him until we leave the parking and even the promise he gave us to call him anytime for any question, makes northwest Honda dealership the best of all in the area More

A very pleasant car buying experience! My sales person was Raschelle and she was so nice to work with. She listened to my needs and actually went to another Honda dealer and got a car with My sales person was Raschelle and she was so nice to work with. She listened to my needs and actually went to another Honda dealer and got a car with the color and accessories I wanted. After my purchase was finalized, she had the car cleaned and gassed up and we sat in the car while she explained how to operate all of the features that I would be enjoying. Dawn was very knowledgable and efficient with the financial side of the process and Ray made sure that I got a really great bottomline on the deal. All of the employees were friendly and some congratulated me on my purchase. I felt good when I left there. It was a very pleasant experience! More

Honda's Star Had a nice experience working with Raschelle Seville- Castro. Raschelle wasn't a "pushy" sales associate. She patiently explained the functions of t Had a nice experience working with Raschelle Seville- Castro. Raschelle wasn't a "pushy" sales associate. She patiently explained the functions of the car I selected, including answering ALL of my questions :-) She was able to work out a deal that didn't leave me feeling like I've been robbed. Have recommended my co-workers and family members to visit the dealership and ask for Racschelle. More

Easy to work with and very caring Before I decided on the model I wanted, AZ brought out several for me to drive.He assured me it was no effort at all and he'd bring out more if I need Before I decided on the model I wanted, AZ brought out several for me to drive.He assured me it was no effort at all and he'd bring out more if I needed to try other cars. And after I purchases the car, he told me to come back at any time and he would go over any other questions about the car. A few days later, I called and he made time for me at my convenience to go over my questions and additional features of the car.He gave me plenty of time and said to call any time I wanted to come over or had any questions in the future. I never got the impression that his job was over once I made a purchase. More

Finally a dealership that gives good deals! Braden Boudris took great care of us. He was able to work out a deal that did not leave me feeling like I had just been a victim of theft. Left with r Braden Boudris took great care of us. He was able to work out a deal that did not leave me feeling like I had just been a victim of theft. Left with registration and car tagged. Woot woot! I LOVE my new honda odyssey!! Thanks Braden! More

Best Customer Service! I have been taking my Honda CRV to Northwest Honda for about 5 years now and I absolutely love it. No one likes taking their car in for service, but I I have been taking my Honda CRV to Northwest Honda for about 5 years now and I absolutely love it. No one likes taking their car in for service, but I can honestly say that I do not mind it. All of the employees are always smiling and very nice and they make sure to take great care of their customers. I won't take my care anywhere else. I completely trust Northwest Honda! More

Wonderful Experience The Showroom was very clean. The selection was great. My Salesman was perfect and so helpful. Everyone at Northwest Honda works as a team!!! I wo The Showroom was very clean. The selection was great. My Salesman was perfect and so helpful. Everyone at Northwest Honda works as a team!!! I would highly recommend Northwest. More

Desiree Vaughn's 1st purchase of a New Car On 8/11/2015 my family and I had an appointment with Chris at 12:00pm however we were greeted by Azaria Arefayne who was instrumental to the purchase On 8/11/2015 my family and I had an appointment with Chris at 12:00pm however we were greeted by Azaria Arefayne who was instrumental to the purchase of my new car. I appreciated his concern and effort to explain the features of a lot of cars and help me to select the perfect car for me. Mr. Arefayne was personable, understanding, and concerned about my needs and wants in the purchase of my new car. We enjoyed our experience and will recommend him to friends Nd family looking to purchase a car. More

Lies, disrespect, and dangerous. F Rating on BBB Wish I could rate a 0 star. Let me first say we bought a used Honda Odyssey mini-van. Our salesman was decent, paperwork, and financing ok. (They Wish I could rate a 0 star. Let me first say we bought a used Honda Odyssey mini-van. Our salesman was decent, paperwork, and financing ok. (They ran our credit though we explained we had financing to try to sell us there's) The van, we had the van for 3 days......and my wife made a mistake which was a blessing in disguise She bumped a yellow pole at a bank drive-thru. I was very upset, but that's why we have insurance. So we took it the body shop and this is were the story begins. It was at the bodyshop for 30 minutes and I got a call to come to the shop. The body shop had discovered that the van had been in two major accidents prior to our "bump" which uncovered the real issues. I'll take the time to explain the back. The left rear quarter panel had been replaced from a prior repair. This is typically a sign of a pretty serious accident. Which would have been ok if the repairs were done correctly. The quarter panel was popped off behind the bumper and installed poorly. The body shop was able to detect this within minutes of having the van. There was another major case for the front as well. So, I called Northwest to explain the situation. After being bounced from person to person I finally got in touch with the sales manager, who quickly said "Don't worry about, we'll take care of you. If all else fails you're still under your warranty for the structure.". I was so relieved, I called back the next day as instructed. Rashad was not there, I left a message. I finally got in touch with him a few days later. He had no clue who I was or my issue. Explaining it again didn't really remind him, I thought I was being punk'd. After a 30 minute call he said I needed to talk to the general manager. I was placed on hold, then the phone was picked up, I could hear them talking in the background. Then I heard something that upset me and one thing that got me mad. The first thing I heard was "I don't want to deal with it, just hang up" then I heard a click. I was so mad. I tried calling back and I was sent to voicemail. I really couldn't believe I was being treated so poorly. I never once got upset with them till this day. So, I gathered my thoughts and thought I'd try to kill them with kindness. I waited a few days and called back, I got the GM on the phone. Instantly the Jon Orofino got really rude with me on the phone. I explained "I'm upset with the dealership, we had a good experience so far. It's just we are having an issue that we need help with." I explained the whole story to him, he seemed to level out and send he'd send someone to the body shop to look at it. I mentioned the Rashad had said that it shouldn't be a problem because of the warranty. He quickly stated the warranty wouldn't cover it, but also said "We'll take a look and see what we can do." A few days later I got a call from the body shop saying that they came to look it at, he had personally explained the issue. The guy they sent agreed there was a major issue and that it needed to be fixed. I waited a few days to hear from them..... I never did. Three days later I called to speak to the GM, I got him first call, "He stated he needed to talk to the body man he sent over." I said no problem here's my number, He said he'd call me back in a few hours. I waited till the next day nothing, Finally at around 4pm on the second day I called him back and this is where things got ugly. When I say ugly I mean really ugly. I couldn't believe half of the things that he said. We started to converse about the issues and he asked "What do you want from me?" I replied "The van the way it should be. This is a bad van that been damaged several times." He agreed the van was a bad one. He stated they were not in a position to repair it. I asked what he was in the position of doing. He replied "Not much, we won't take it as trade, but we can cut you a good deal on a new one." I replied, you sold me a van a that had a ton damage and you want me to buy something else from you. He then said "That's the risk you take when you buy used." I then was really upset and said "You sold me a van I put my family in that my body guy and yours said is dangerous." Next shocked me "Yes it is a bad van, but we can't inspect every vehicle like that." WHAT!?! Without taking anything apart my bodyshop found it in minutes. Northwest is nothing but a bunch of thieves. We lost over $5000 on the van in the end. We were taken advantage of, promised help, and were given nothing. I filled a complaint with the BBB, Northwest refused to communicate with them and now have an F rating for the next three years. I wish it would have worked out, as I really was upset with them and I know we live a world were things get over-looked, but they should have owned up to the mistake and offered us some help. More