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Honda of Oakland
Oakland, CA
93 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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93 Reviews of Honda of Oakland
August 19, 2015
Takes advantage of out of state women on vacation! Honda of Oakland is the most Fraudulent Service center I have ever encountered. They take advantage of out of state travelers, especially women!!! Honda of Oakland is the most Fraudulent Service center I have ever encountered. They take advantage of out of state travelers, especially women!!! We are from Texas and have a 2007 Honda Odyssey. The check engine light came on and started making moaning sounds while we were on a recent road-trip. Took the car into Honda of Oakland for answers. After 2.5 hours of waiting, the Service rep (Mike) came out to tell me that the transmission was fried. He told me that "the transmission fluid was burned and he could smell the burning transmission fluid as I drove into the shop." On top of that the power steering pump had a leak as well as a leak in the power steering line. When I asked if they could replace the transmission fluid just so we could limp home, he stated "I wouldn't put my family back in that car!" He said they wouldn't drain the fluid as that could potentially cause additional problems. Our only option was to replace the transmission. (or, unstated, buy a new car) Faced with the decision to plug $6,000 into a 2007 car or buy a new car, we decided to think about it for a bit. Back at the hotel, I jumped onto Yelp to find an auto repair shop that might squeeze us in to give us a second opinion and found Johnee's Auto Repair with excellent Yelp reviews, including one from another cheated Honda of Oakland customer. Johnee couldn't get the check engine codes to download so he researched the codes provided by the Honda Service center in their database. The first thing it stated was to drain the transmission fluid and look for metal shavings. ((But wait...Honda said that they wouldn't do that, but their own Check Engine Database says that is the first thing to do. Hmmm)) If there were metal shavings, then the transmission would have to be replaced, if not, simply replace the transmission fluid. Guess what.... there weren't any shavings!!! Now, how would Honda of Oakland Service center know that my transmission was fried since they weren't willing to drain the transmission fluid. Mike was very friendly and I thought that he was genuinely concerned. I don't know if he was duped by the Service Department as well, or if he was making it up as we talked. The printed report he handed me didn't have descriptions of the check engine codes, and he kept referring to a hand written report that I couldn't read. The entire problem was solved with only $200 paid to Johnee on top of the $150 paid to Honda of Oakland, as opposed to the $6000 that Honda of Oakland quoted, and the car drives great and we made it back to Texas without any problems. More
by TLunday
Employees Worked With
Mike
June 05, 2015
Excellent experience at Honda of Oakland. Got our new car “Honda Accord Coupe” from Honda of Oakland. Glenn Schedfer was the sales consultant who helped with entire process. Glenn offered the Got our new car “Honda Accord Coupe” from Honda of Oakland. Glenn Schedfer was the sales consultant who helped with entire process. Glenn offered the best price of the 5 quotes received, so we drove to Oakland to see the car. He showed all the features of the car and answered all our questions with patience. Overall a very good experience! More
by TC New Accord Owner
Employees Worked With
Glenn S.
May 12, 2015
They will lie to you and take your money This dealership sold me a car for more than $18K. They falsified the car fax report, lied about repairs and didn't do the fixes they promised when I This dealership sold me a car for more than $18K. They falsified the car fax report, lied about repairs and didn't do the fixes they promised when I bought the car. After signing the contract, within days, the car started to fall apart. Tires deflating, stereo not working, plastic falling off, headlights malfunction. Basically, the car is undriveable. Also, I got three calls post contract of people calling me and asking for more money, They said that they messed up the paperwork, just seems like another scam from these people. I spoke with many, many people and got many, many promises. None fulfilled, I'm stuck with a $18K lemon and have only my warning to pass along. More
by BlakeRiot
Employees Worked With
Todd King, Issac Helsabo
April 21, 2015
Best car salesman ever I hate buying cars. Its so frustrating. Well Sheldon made that process so much more pleasant. He doesnt really have that carsalesman demeanor. He such I hate buying cars. Its so frustrating. Well Sheldon made that process so much more pleasant. He doesnt really have that carsalesman demeanor. He such a nice person very talkative but very innocent seeming. He got me a nice car with low miles he even picked me up from my home. Unfortunately my car was totaled aftef six months. Looks like ill be calling Sheldon again! More
by sugarlady
Employees Worked With
Sheldon G
December 21, 2014
best thing about honda oakland this is my first leasing car. i have checked many dealers for finding best price and sheldon gave me best quote ever. He is such a friendly person, h this is my first leasing car. i have checked many dealers for finding best price and sheldon gave me best quote ever. He is such a friendly person, helpful, and dedicated. last visit, I went to put an alarm and sheldon helped me out again. i will keep my business with honda oakland as long as he works for honda oakland. Thanks Sheldon for being so nice to your customers. More
by fatih
Employees Worked With
Sheldon
August 08, 2014
Being ignored after purchase sucks the life out of joy! After our purchase from Honda of Oakland we were fooled into getting the extended warranty. Upon realizing that our insurance company would provide th After our purchase from Honda of Oakland we were fooled into getting the extended warranty. Upon realizing that our insurance company would provide the same service for a cheaper price, we contacted Honda and were told that they would decrease the extend of our warranty and match the price of the insurance company. However, 5 months have passed and we can't get the warranty decreased! All our communication has been ignored! My husband was treated with disrespect upon our face to face contact. All our e-mail inquiries have been ignored! I have never been so humiliated! Honda Oakland sales team is nice at first, but the finance people kill all that! More
by Purnur
Employees Worked With
Roger Vizcarra
July 21, 2013
Worked with Sheldon and Carl Curry in the purchase of our 2013 Honda Accord EX-L. They both went beyond the call of duty! I wanted the Humanite color and although it was challenging they obtained the car in 2013 Honda Accord EX-L. They both went beyond the call of duty! I wanted the Humanite color and although it was challenging they obtained the car in no time. Sheldon, exemplifies what customer service should be like. He was professional, patient, and very detailed when it came to explaining to my husband and I all the gadgets the Accord had to offer. Our overall experience was top notch from beginning to end! I would definitely come back or refer a friend. Best dealership ever!! More
by amarajperez
Employees Worked With
Sheldon and Carl Curry
June 01, 2013
I requested quotes from 7 dealerships and chose this dealership based on the quoted price. Sheldon made it a a great experience. He responded quickly to my email requesting a quote, came in about $1,300 dealership based on the quoted price. Sheldon made it a a great experience. He responded quickly to my email requesting a quote, came in about $1,300 less than the highest quote, and patiently ensured that we understand how to use the CRV features. His service extends past the sales and he is available should we need help or have questions. He went the extra mile in helping us and providing value for our money and made it a very fun experience. Without reservation, I would refer my friends and family to Sheldon Greenberg and buy future cars from him. His contact information is below. Sheldon Greenberg Internet Director Desk: 510.420.9200 Fax: 510.547.0528 Honda of Oakland 3330 Broadway Oakland, CA 94611 email: sgreenberg.hondaoakland @gs.reyrey.com More
by sherie
Employees Worked With
Sheldon Greenberg
April 28, 2013
This was our 2nd purchase from this dealership after 5 years. We were able to have the same excellent salesman. We returned because we were very happy with our prior experience. The CRV we purchased be years. We were able to have the same excellent salesman. We returned because we were very happy with our prior experience. The CRV we purchased before has been great; it is now retiring to Hawaii. We were a bit overwhelmed with all the technical information on the GPS, but we will recall what we were told with usage and the manuals. We felt the trip of 3 hours each way was worth it again, even though we have 2 dealerships in our home town. We do recommend Honda of Oakland. The staff is professional and likable. More
by mstroud43
Employees Worked With
Sheldon Greenberg and Pak Lee
April 24, 2013
Great deal and service! This was our second new Honda purchase. The customer severice at Honda of Oakland was great. I would recommend Honda of Oakland if you are looking for a great deal and service. purchase. The customer severice at Honda of Oakland was great. I would recommend Honda of Oakland if you are looking for a great deal and service. More
by Juan B.
Employees Worked With
Glenn Schedfer, Pak Kee
