Honda of Clear Lake

My 2008 Honda has defective paint and should be under warranty but they are trying to tell me the paint is cracking because of rain?? Yes, you heard it, don't let your car get rained on. I called America warranty but they are trying to tell me the paint is cracking because of rain?? Yes, you heard it, don't let your car get rained on. I called American Honda because I simply wanted a second opinion and they told me the car was looked at by people who did not look at my car. In fact they were not even at the dealership when we were there. The dealership lied to the investigator to keep from repainting the hood of a civic. They are crooks!!!! More

i been working with greg and twine in used cars...i had the worst experience. u can imagen..i tryed to get a truck.they told me i was approved.so they gave us the truck, we drove the truck for about a week the worst experience. u can imagen..i tryed to get a truck.they told me i was approved.so they gave us the truck, we drove the truck for about a week. then we gat a phone call from greg the sale person. that i need to returned the truck cause. they said the bank did not approved me. so my husband returned the truck on the next day. it was sunday 07/25. i spoke to twine about my down payment he said they will returned my money first thing monday morning 07/26/10..when i call thursday 07/29/10 he say they forgat...what a service you guy suck..or it that how u guys mgr. treat cust.SUCK. SUCK. SUCK...IF I WOULD HAVE THE POWER YOU GUYS WOULD NOT BE OPEN...AND I GAT A BETTER TRUCK FROM CHAMPION FOR MORE MONEY $19000.00..YOUR LOST More

Nothing but professional grade A+ liars!!! My salesperson was not the issue what so ever. It was the person named El Holguin who called me up the day before saying I was approved for a used vehic salesperson was not the issue what so ever. It was the person named El Holguin who called me up the day before saying I was approved for a used vehicle. So I nicely drove through an hour an a half worth of traffic just to pick out an vehicle. When i got there all the sale people greeted us when we came in. Ok cool, nice customer service. Our sales person seemed kind of nervous but also new. No problem. The problem was when I filled out the application it was a complete different story. They said they couldnt help me I needed a co-signer and so. No when good o'l El Holguin talked to me, she told me everything was good from my end just come on down and pick a car. So i asked to speak to El Holguin and guess who decided not to see me. Same as when I ask to speak to the general manager, they decided not to go get him. Now from this experiance with Honda Of Clear Lake, I recommend no one to even bother giving them business. I really had to turn the other cheek, just to make my way out of there. Professional Liars and cons!!!! More

We have purchased several vehicles from this dealership and will continue to do so. Every person that we have dealt with there has been highly professional, friendly and knowledgeable. They are all good and will continue to do so. Every person that we have dealt with there has been highly professional, friendly and knowledgeable. They are all good men and a pleasure to deal with. We highly reccommend them to our friends and anyone that we hear talking about purchasing a vehicle either new or used. To us, going anywhere else is not near as good. There service department is excellent and efficient as well. This is all around our favorite dealership and no, we are not related to anyone there. They make you feel like part of their family. We would rate them a BIG 10!!!!!!!!!!!!!! More

I chose this dealership only because this was the closest one to my house, boy was this a bad move on my part. At first I thought they really wanted to help, they talked a good game about customer service an one to my house, boy was this a bad move on my part. At first I thought they really wanted to help, they talked a good game about customer service and price but it was all for show. I did my research with other cars but chose Honda for their quality. I am in the military and so is my son for whom I purchased this car. They gave me there best price of $20,000.00 and told them I needed to keep looking. I am a USAA member and found that they have a dealership program for its members even if you don’t finance through them. Gillman Honda was going to sell me the same car for $18,500.00, but they are 25 miles away from my house. I took this price, with the verified e-mail, back to Honda of Clear Lake and told them if they would match this price I would purchase the car the next day, Will and Ruben talked it over with the person that approves the deals and said it could be done so I told Ruben to expect me in the morning. Fully expecting to drive away with my new car, I had my neighbor drop me off before he went to work. I have had some bad experiences buying a car before but this was by far the worst. From the moment I stepped foot in the dealership that day it was bad. Nobody knew I was coming in, nobody I had dealt with was around and It took them 30 minutes to get me help and the deal we came up with was out the window because they said no one had written it down, so I walked away. Halfway home the manager called me and told me that could make the deal but I told him I was walking home and not about to walk back so he sent Will Hensel to get me. I thought everything would be ok after that, but it was only the beginning. The finance guy I had been dealing with, Ruben Flores, did not come in that day and nobody knew when he was going to show up so they pawn me off on another person. I did not get his card and I do not remember his name and believe me I wish I did. He was a very friendly guy when I sat down and we chatted a bit before we got down to business but after he tried to sell me an extended warranty and I turned it down his demeanor changed, gone was the helpful attitude and friendly smile. Before I knew it a flurry of paperwork started flying about on his desk ready for my signature, it felt like he just wanted to get it over with. Turns out they did a bait and switch on me and overcharged me $2000.00 on the price of the vehicle which I did not find out until later after it was too late and the vehicle was mine. I fully expected to pay for tax, title and license fees but this was over and above these fees. This was the most disorganized dealership I have been in. I have more if you need it, and believe me it is not good! If you want more please contact me. More

I have visited numerous car dealerships in the last 8 years, and whether or not I purchased a vehicle or just browsed and asked questions, I have NEVER had as awesome an experience as I did at Honda of C years, and whether or not I purchased a vehicle or just browsed and asked questions, I have NEVER had as awesome an experience as I did at Honda of Clear Lake. From the time we walked in the door, my husband and I felt like guests rather than "customers" whom the employees we worked with just wanted to get money out of. Every question we asked, and even some questions we didn't ask, were answered in detail, and we were pleased with every aspect of the interaction. I have already begun recommending this dealer to people, and will continue to speak highly of them anytime the opportunity arises. Thank you! More

Great service and very friendly prople, personal and pressure free. Went above and beyond to find the car I wanted. Great prices. Manager was very supportive. Location is very convenient. Got best price pressure free. Went above and beyond to find the car I wanted. Great prices. Manager was very supportive. Location is very convenient. Got best price on my car (fully loaded)! Would recommend to family and friends More

I was very pleased with my service visit. The moment I stepped out of my car, I was greeted warmly by several employees. Once they knew my name, I was always referred to by my name. I liked being assigned stepped out of my car, I was greeted warmly by several employees. Once they knew my name, I was always referred to by my name. I liked being assigned to one particular service representative. Having large signs with employees' names on them is really a very nice tough. I wish all of my previous car service experiences had been like this. Keep up the good work! My only suggestion is to install wifi in the service waiting area. More

I was helped by a Carlos who was incredibly rude right off the bat. He demeaned me when I asked him simple questions about what was making a noise in my car and followed it up with an actual laugh-as if I off the bat. He demeaned me when I asked him simple questions about what was making a noise in my car and followed it up with an actual laugh-as if I was the biggest idiot in the world. I have never been treated so poorly in my entire life and will never recommend this dealership again. He should have been fired on the spot for his treatment of a long time loyal Honda customer and it is sad b/c I used to think this was a good place of business. AVOID CARLOS AT ALL COSTS, HE IS A HORRIBLE HUMAN BEING!!!!!! More

The absolute WORST car buying experience ever! Everyone I The absolute WORST car buying experience ever! Everyone I dealt with such as the salesman, sales managers, finance director, general manager, and own The absolute WORST car buying experience ever! Everyone I dealt with such as the salesman, sales managers, finance director, general manager, and owner were either incompetent, rude, dishonest, or unethical. -According to the dealership's website, there was a black Civic and a metallic Civic in stock. We asked for the metallic, but the salesman claimed it was sold. However, up to one month later, the internet sales manager was insisting that the metallic one was still on the lot! -The salesman didn't even bother to call and tell us that the metallic one was sold. He surprised us with this news when we got to the dealership, and he even said that he's been getting the black one ready for us to take home. -The car was not cleaned or prepared at all. All of the smudges in the car during the test drive were still there, and the low pressure light was still on. -From the very beginning, I told the salesman that I would do no financing. I told him that I needed a car with a $23,000 drive out price because I had $20,000 cash and $3,000 govt. voucher. The black Civic was on sale on the website for $24,900 drive out, and the salesman kept offering it to us for $24,000. Finally a week later he agreed to $23,000. He wrote on the offer sheet "$23,000 drive out", I signed it, did the rest of the paperwork with the finance person, and I gave the finance guy $20,000 in cashier's checks and the $3,000 voucher. He thanked me, and took the car. Three weeks later, the dealership calls and says that there's a discrepancy in the papers. I met with the finance director at the dealership. Basically, they screwed up the paperwork. Instead of making the numbers come out to $23,000 drive out, it came out to $26,000 drive out. It was obviously a mistake because the offer sheet clearly said $23,000 drive out, but he didn't care. -I offered to settle the deal for $1,000. The finance director said yes, and that the general manager approved it. However, when I went to the dealership, they said no! -I called the general manager personally, and he was incredibly rude. He was not apologetic at all. In the end, he did agree to the $1,000 because he was "tired of dealing with this". -I also called the owner, but he never responded. I guess they really don't care about their customers. Don't go anywhere near this dealership! More