Honda of Clear Lake

I went to buy used honda accord lx 2009. The sales person was ok but the sales manager (most likely his name is Donny Slaughter) was very rude. They were asking around $18400.00 +TTL and asked my about my pr was ok but the sales manager (most likely his name is Donny Slaughter) was very rude. They were asking around $18400.00 +TTL and asked my about my price. I liked the car but i cannot go over $16000.00 but I offered them $16500.00 drive out and signed a paper with that price. The sales person went to talked to the manager and after a while the manager came with that paper teared in two piece and talked to me very rudely and said i am giving them disrespectful price and they will not sell the car on that price. As a customer i have every right to say the price i believe is reasonable for me. If they cannot match the price they can just simple say that nicely and could offer me some other car in that price range. instead of that, that so called manager behaved rudely. This kind of behavior is not acceptable at all. I will never go back to this dealer again. Very Very bad customer service. More

This is the WORST dealership you can run into. All they cared about is your money. Once they sale the car to you, they treat you like xxxx!!! When I bought my car, there is a problem with the windshie cared about is your money. Once they sale the car to you, they treat you like xxxx!!! When I bought my car, there is a problem with the windshield. They promised to fix the windowsheild within a week. After I purchased the car, I called them SIX times to ask them to fix my car and everyttime they said they will call me back but they NEVER did. Finally, I get a confirmation from them after I called them the SEVEN TIME. And it took them forever to fix my car. The people were soooo rude after they sold the car to you. The sales person who sold the car to me wont even say hi when i brought my car to fix. More

Scott Campbell is a liar. For 3 weeks tried to buy a used car from him. All I got was the run around.Then the day before I am heading to the dealership to purchase the car i wanted, I called and found out th car from him. All I got was the run around.Then the day before I am heading to the dealership to purchase the car i wanted, I called and found out they sold it to someone else. Guess I am glad I didn't waste my gas on them. Scott Campbell and Honda of Clear Lake can KISS MY BUTT! People, if you are smart you would shop somewhere else. I hope your sales tatics put you out business! More

These people in the finance department are extremely rude! They are not helpful at all and they do not explain anything at all! I would NOT recommend these people to anyone! If you try and call them you rude! They are not helpful at all and they do not explain anything at all! I would NOT recommend these people to anyone! If you try and call them you never get a call back. It took me over a month to receive my signing paperwork on my car and when I went in to ask about my paperwork after a month they said that they had sent it out the day before I actually signed the papers. The people in the finance department are ridiculous! NEVER WILL I EVER GO BACK AND BUY A CAR FROM THEM! I have had my car over 6 months and still have no received all of my refunds that I did the first week of having my car. THEY ARE HORRIBLE! More

My wife and I went to just test drive a Honda, and she was very taken with one of the Honda CRVs. We met with Sam, and he was very knowledgeable, and worked with us to see that we received a very reasonab was very taken with one of the Honda CRVs. We met with Sam, and he was very knowledgeable, and worked with us to see that we received a very reasonable deal. Raheel was the person who we dealt with to set up the loan and sign all of the papers. He was very thorough and efficient, and made it as painless as possible. I would highly recommend both of these individuals and the dealership in general. About as pleasant and hassle free as buying a new car can be. More

INCREDIBLY DECEPTIVE BUSINESS PRACTICES!!!! DO NOT INCREDIBLY DECEPTIVE BUSINESS PRACTICES!!!! DO NOT TRUST ANY INITIAL INFORMATION YOU RECEIVE!!! On 3 occasions over a 2 day period I was told I INCREDIBLY DECEPTIVE BUSINESS PRACTICES!!!! DO NOT TRUST ANY INITIAL INFORMATION YOU RECEIVE!!! On 3 occasions over a 2 day period I was told I was completely pre-approved, even given amount I was pre-approved for. Upon arrival to complete purchase, I was told that since I had an existing loan on a vehicle, they could not approve the purchase! I drove 35 miles for nothing! They obviously knew the sale would not be completed since they had already run a credit report on me and could obviously see the existing car loan! Why would they have someone go to make the purchase when they knew it would not occur? A total waste of time for me and the dealership employees!!! DEALERSHIP NOT RECOMMENDED UNDER ANY CIRCUMSTANCES!!!!! More

This is the 2nd time we have tried to buy a vehicle from this location. We have purchased 4 vehicles in the last 4 years but NONE have been from them. Both times we came in, they were rude. The Salesman Hat this location. We have purchased 4 vehicles in the last 4 years but NONE have been from them. Both times we came in, they were rude. The Salesman Hata this time was actually helpful and nice. But the salesmanager Bennett was rude and totally unprofessional by making comments about "loving open and shut deals and being able to sale the car I wanted to 10 other people at HIS price...and was I being difficult due to other bad experiences??" He also laughed at us and continued talking about us as we were leaving. Then the GM asked us to come back and when we agreed the same salesmanager tried talking to us again and when we asked to speak to someone else...Bennett got offended and told us to leave his dealership and to never return and walked us out and opened the door. --We left and went to David Mcdavid and within 10 minutes made the same deal for the car we wanted minus the extra $500 Clear Lake Honda wanted to charge us for some ad-ons we didn't want called"dots" (we still don't know what these things were) I wouldn't buy a car from them now even if they paid US to. Their ego gets in the way of doing business. I feel sorry for the saleman that works there. More

I had a great experience this morning. I was half asleep and when I walked in the service dept to get my oil changed, (free oil changes for the life of my car) I was startled by a friendly face with my serv and when I walked in the service dept to get my oil changed, (free oil changes for the life of my car) I was startled by a friendly face with my service order and a pen saying "Good morning Ms. B*******, I just need to sign here and we'll get you started." I was very pleased and 40 min later I was on my way back home! Thanks guys for the good work! Always very professional and courteous! More

I took my car in for routine maintenance and had never been to this Honda dealership before. I was expecting the same old, same old in service. The time involved in getting to a dealership early to drop been to this Honda dealership before. I was expecting the same old, same old in service. The time involved in getting to a dealership early to drop off and take time off work to pick up and planning a day with no car is typically inconvenient and no fun. I was VERY pleasantly surprised to find that Honda of Clear Lake had a free loaner car for me! It took just mere minutes to get checked in and on the road to work in my loaner. My service coordinator, Carlos, was incredibly courteous and did an outstanding job keeping me up to date on the progress of my service. Although they had to keep my car overnight due to unexpected wear on belts and hoses, I never felt inconvenienced or taken advantage of. They were extremely accommodating about finishing my car in plenty of time for me to pick it up without my having to leave work early or rush to get to Honda before they closed. I travel all over the city for work and will always be sure my future maintenance coordinates with work appointments in Clear Lake so I can bring my car back here. I have also told many of my excellent experience there. More

I went to this dealership to purchase a new/used vehicle. The price on the WINDOW STICKER was $20,999 for a 2007 Nissan Murano on the used lot. I was told that this was what I would pay but then after a "b The price on the WINDOW STICKER was $20,999 for a 2007 Nissan Murano on the used lot. I was told that this was what I would pay but then after a "bait & switch" of the paperwork I paid $24,400 + $2000 for some BS extended warranty that I didn't even want. When my husband called them on it they denied everything. This dealership is a joke and all I got was ROYALLY SCREWED. I got a vehicle that they lied to me about just about everything to do with! More