Honda of Clear Lake

My first intention was to put in a request into Ellington My first intention was to put in a request into Ellington Field to have your company put off-limits for service members in the Houston and surroun My first intention was to put in a request into Ellington Field to have your company put off-limits for service members in the Houston and surrounding areas. But, I have decided to give your employee an opportunity to apologize for his lack of professionalism first. I should get no less than a formal apology from your employee. This is the worst, I have ever been disrespected in my life. I do not know what kind of customers Mr. Frank Kelske has dealt with in the past. But, I am not any customer that is going to tolerate such immaturity issues and such foul language toward customers when a sale goes wrong. If, he can do it to me. He is capable of doing this to any customer that comes into your business. He is lucky, I am a Christian man and that I am turning the other cheek. I have served this country proudly in the United States Army for 21 years protecting our people and this great nation. I have to much going for myself and will not lower my standards to such a person. Your employee Frank Kelske on a phone conversation. Mr. Kelske called me a xxxxxx and told me that my brother-in-law bitched up on his sale. He did entirely to much work in helping us. And, we do not need to come back to his dealership. His aggrevation came from me requesting my $100 back on the initial insurance payment. Which we did not receive a receipt showing the deposit. Only a paper stating the car was insured to go off your lot. I was at your used car department on the 30th helping my brother-in-law on purchasing a used vehicle. Supposedly,we had a pre-approval and did not need a co-signature prior to coming there. We picked out a car and Mr. Kelske did not even let us drive the vehicle. Orignially, Mr. Kelske stated; he was at a 18% interest by himself. He would get a lower interest rate if he added his mother onto the loan. This information was incorrect. Once in the finance office, the interest rate was showing 22%. Your finance officer realized their was going to be a problem. Your finance officer noticed that we were being mislead prior to coming into his office. When, I asked them to step out for a minute. So, I can discuss the situation and the sale with my brother in law. I needed to call his mother and address the high interest rate and if she wanted to continue with the loan. My mother-in-law was skeptical and did not want to sign the papers. Mr. Kelske was persistent on pushing the sale to a close. Not knowing what the final disposition would be with his mother. Later that day my mother-in-law called the used car sales manager Dario. Dario stated; "no problem bring the car back in to our business." I talked with Dario yesterday prior to talking with Mr. Kelske on the phone. Dario did not see a problem with me getting the $100 back from Mr. Kelske for the insurance. Mr. Kelske was determined on keeping my insurance money. And, I am assuming the way it looks pocketing the money for his own benefit. Why else would he be so aggressive on keeping the money that was supposed to go toward his car insurance. More

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I went in to buy a new 2009 Honda accord at 9am last monday and i was out of there by 11am with no problems the people there are great and very helpful and knowledgeable. they knew what i wanted and di monday and i was out of there by 11am with no problems the people there are great and very helpful and knowledgeable. they knew what i wanted and didnt give me the run around. once again thanks to Honda of Clear Lake! More

I have never had such a horrible car buying experience in my life. After being completely humiliated by the first salesman I talked to (Jerry), I asked for another one. Jerry actually said to me, beggars can my life. After being completely humiliated by the first salesman I talked to (Jerry), I asked for another one. Jerry actually said to me, beggars cannot be choosers. I know my credit issues but that was not necessary. It was rude and demeaning. I had to voluntarily surrender my house a few years ago. He had no idea why that happened or what I have been through. Anyway, I bought a used 2009 vehicle on March 12, 2009 -or so I thought. The finance guy (Ahmad) said it was mine. He lied to my face several times when I asked him if the deal was done. He said yes that he was just trying to get me a better finance rate. That was a lie! I signed all the paper work, they told me the interest rate and when my payments were due. I drove it for 9 days thinking it was mine. I even had the windows tinted. I got a phone call from the sales manager Tuan Le saying they needed to see me in person because the deal was never done. They gave me some excuse about a customer interview but that was a lie too. The deal was never done so I had to return the car. Also, the second salesman (Gerald) said the vehicle had a 100,000 mile warranty on it. That was not true either. It only had a 36,000 mile bumper to bumper warranty. It did have 100,000 miles on the power train. He neglected to accurately break it down. They strung me along until last night March 31st. All the sudden they wanted a $2000.00 down payment. When we worked out the initial deal there was never a mention of a down payment. They are liars and will scam you so be careful. I will not be in this credit situation forever and I will NEVER step foot in that dealership again. I even wrote letters to the General Manager and the Managing Partner and never heard from them, not even an apology for their rude salesman. Avoid this place! More

THIS PLACE WAS A SCAM!!!!PLEASE GO TO ANY CAR DEALER OTHER THAN THIS ONE!!!!THEY ARE TRYING TO SELL FLOOD CARS FROM THE HURRICANE!!THE OWNER WHO IS TOM IS A SCAMMER!!!!HE WILL GO TO JAIL ABOUT THIS SOON OTHER THAN THIS ONE!!!!THEY ARE TRYING TO SELL FLOOD CARS FROM THE HURRICANE!!THE OWNER WHO IS TOM IS A SCAMMER!!!!HE WILL GO TO JAIL ABOUT THIS SOON!!!HE IS A MAN WHO DOES NOT CARE ABOUT RIPING PEOPLE OFF EVEN THREE EMPLOYES THERE TOLD US THE SAME THING THAT HE DOES NOT CARE LONG AS WE ARE SELLING CARS!!! More

Initially went to this place because of a nice price quote over the phone and I told them I have a good price from another dealer. Over the phone the guy said no problem he could beat it. They called quote over the phone and I told them I have a good price from another dealer. Over the phone the guy said no problem he could beat it. They called me several times over the weekend to try to get me to come in. I came in and surprise, no car at that price. Just another tactic to get you into their dealership. I had a solid deal at another dealership which was just $600 under their lowest price, which they said they could beat over the phone by $600. So in total they wanted to sell me a car $1200 over a quote they gave me. Such a waste of my time. Avoid, just for being so dishonest. More

Took the car in to get the seat belt retractor fixed- they sent a surge through the electrical system that fried the dash and broke the harmonic balancer after keeping the car for a month. We had to cal they sent a surge through the electrical system that fried the dash and broke the harmonic balancer after keeping the car for a month. We had to call them to find out the seatbelt had finally been fixed and as we drove off the lot we noticed the dash. We turned around and they said they would fix it. A week after that we called to find out where they were and they said the car was old and the dash was bound to go out sometime so they weren't going to fix it. The car is my only transportation to work. We have called the General Manager of the dealership twice and received no return call. DO NOT TAKE YOU CAR TO THIS DEALERSHIP!!!! More

Do not give this place a deposit on a car. Suddenly you'll find yourself paying for additions that you did not request. They tried to charge my mother $400 for window tint, $1500 for a warrenty, $600 you'll find yourself paying for additions that you did not request. They tried to charge my mother $400 for window tint, $1500 for a warrenty, $600 for a "vehicle protection package". When she voiced frustrations about the added expenses they told her that she could leave anytime she liked but she wasn't getting her deposit back. Avoid this place like the plague. David McDavid is a couple miles away and alot more friendly and alot better experiance overall More

The techs here don't know how to change a light bulb, literally. I went in and asked them to change the odometer bulb. They ran a 'diagnostic'($90) that revealed the 'odometer assembly' needed to be re literally. I went in and asked them to change the odometer bulb. They ran a 'diagnostic'($90) that revealed the 'odometer assembly' needed to be replaced for $500. Trouble is there isn't an 'odometer assembly' in a 2004 Element, it's an integral part of the instrumentation cluster. After I explained this to Carlos,he calls back, says it's the instrumentation cluster that needs to be replaced, but it has to be sent out for programming after they receive it (another $200). Problem with that is it's not programmable. He also explained there aren't any 'odometer bulbs,' just thousands of little 'pixels' that light-up the odometer. I said forget it, got the car back, went to AutoZone, picked up $3 bulbs and replaced them myself in under 15 minutes. Funny thing is, I had to remove the entire instrument cluster to replace the bulbs. And they were going to charge $300 for 10 minutes of labor. If they can't change light bulbs, what can they do? More