Honda of Clear Lake

Customer service was great. Everything was explained in detail and was handled very profesionally. They catered to my son and I as we waited and the wait was shorter than expected. Would reccomend them to detail and was handled very profesionally. They catered to my son and I as we waited and the wait was shorter than expected. Would reccomend them to anyone needing to have their honda serviced. More

As always, great service - thanks to Orey Hebert. No surprises and everything is fixed correctly. Will definitely come back for service and to look at new cars. surprises and everything is fixed correctly. Will definitely come back for service and to look at new cars. More

Time for my 12-year-old Honda to have some serious repairs made. I used the dealer so I could schedule online, get a loaner vehicle, know they'd have needed diagnostic equipment, be done by mechanic repairs made. I used the dealer so I could schedule online, get a loaner vehicle, know they'd have needed diagnostic equipment, be done by mechanic trained on Hondas, get Honda parts and have Honda company as a last resort if there were problems. I realized I wouldn’t get the best price. The job was done well. The customer service person, Eddie Guilloy, was polite, helpful and gave me discounts. I was 100% satisfied. More

Was working back and forth with internet manager Will Hensel for a few weeks on a V6 Accord coupe and had settled on the only white one on their lot for which he quoted me by email a full out the door pr Hensel for a few weeks on a V6 Accord coupe and had settled on the only white one on their lot for which he quoted me by email a full out the door price. Made an appointment to see him but when I arrived, he was not available for one reason or another. I was then given Viresh Patel who was very helpful and courteous in test driving the vehicle with me. After test driving and going back in to finalize deal, ended up being told that price quoted was not correct since he (Will) did not factor in the dealer installed items. This infuriated me since I had printed even Will's email with full out the door price and thought that we were already past this and instead was faced with a price thousands more than expected. I left the dealership without negotiating one cent and with a very negative impression of Will Hensel in particular as he did not seem interested in honoring his own written price quote (dunno which is possibly worse, him not knowing full details about an item he is selling or him being deceptive in quoting one price just to get you in the door). I ended up buying a V6 Accord coupe instead from Gillman Honda at Fortbend whose folks know how to be upfront on pricing and how to treat customers. I will never come back to Honda Clear Lake and will make sure friends, colleagues and family know to stay clear of this dealer as well. Salesman Viresh was the only positive person I came in contact with and he in fact also called me a few days later to offer me the same unit at a lower price (but this was still above what was quoted to me by Will Hensel) to which I declined having already contacted Gillman Honda instead with an offer to buy there instead. More

I have not been able to buy any of my last four Honda vehicles from this dealer. They are always too high on price. The last time I tried to buy from them I was played in the usual salesman pitch. I h vehicles from this dealer. They are always too high on price. The last time I tried to buy from them I was played in the usual salesman pitch. I had been by to look at cars several days earlier. The salesman called me back and said that if we would come down that evening and buy the car that he would "make it worth my time." He did not. He jerked us around and would not negotiate from invoice, kept saying "what do you want your payment to be" Would not meet any reasonable offer with a counter offer. We bought the car for invoice a few days later at Honda of lake jackson. The previous times we had tried to purchase a car at Honda of Clearlake we had left and bought at David McDavid, Ron Carter(used), and Honda of Kingwood. I would recommend any of these dealerships. I constantly get service from Honda of Clearlake, and buy parts from them. These sides of the business is excellent. If only the Retail part of the dealership would take a hint from their service department and not play games and refuse to make a reasonable deal. Dealing with Honda of Clearlake is a joke, and should only be used for entertainment purposes. Later, DB. More

I didn't end up purchasing a vehicle from this dealer but had such a good experience with Will Hensel in sales that I wanted to post about him. When I was researching info. and getting price quotes on the n had such a good experience with Will Hensel in sales that I wanted to post about him. When I was researching info. and getting price quotes on the new car I wanted, he helped me not only more than any other dealer, but more than anyone I have ever done business with when shopping for a new car. The difference is that you can tell he actually enjoys helping people and is not just concerned with making a profit for himself. It would be a different world if more were like that!!! Highest recommendation indeed. More

Our sales consultant was Shawn Day and he was most helpful. There was a musty smell in the truck and Shawn made arrangements to have someone come to the dealership to take care of it. The man was th helpful. There was a musty smell in the truck and Shawn made arrangements to have someone come to the dealership to take care of it. The man was there when I arrived and the problem was taken care of promptly. (Though the fix smelled almost as bad as the original odor. But in time got better.) So I give Shawn a 5. The reason for the 4 for quality of work is because perhaps the product to remove the smell could be a bit less strong. What I didn't enjoy was sitting through the spiel about the warranty. I had no intention of purchasing it and the poor guy had to go through the whole thing knowing that. It was a waste of both of our time. Reason for the 4 for overall experience. I had compared prices a bit and thought the price might have been a couple hundred more than it needed to be. And the on-line price was less. Thus the rating of 4. But the truck fit what I needed perfectly so I am happy with the purchase. I certainly would return to this dealership for a car or truck purchase in the future. More

I went in thinking I am gstting my dream car and shawn wad attentative to my needs and made my dream come true. Thanks Hona of Clearlake. Your the best Shawn. wad attentative to my needs and made my dream come true. Thanks Hona of Clearlake. Your the best Shawn. More

I drove 70 miles to purchase a used vechicle at this location because when I called Shawn was so helpful. When I finally got down there he helped us trade in my car and I got the suv I wanted. Our visit location because when I called Shawn was so helpful. When I finally got down there he helped us trade in my car and I got the suv I wanted. Our visit there was awesome. I would def. refer my friends to this dealership especially to Shawn. Thanks for all your help April Pierce More

I gave them a great rating because I had a wonderful experience. I told them I had a limited budget and they were still very nice and worked with me to find something I would love and could afford. Shaw experience. I told them I had a limited budget and they were still very nice and worked with me to find something I would love and could afford. Shawn was very nice, and fast - I came in Saturday morning and drove my car away by lunch! An all around great experience, I will definitely shop there again. More