Honda of Clear Lake

Review Summary: Service Visit – (1) Mr. Troy Tuscana Review Summary: Service Visit – (1) Mr. Troy Tuscana (Service Advisor) provided exemplary and excellent customer service; (2) the quality of the pr Review Summary: Service Visit – (1) Mr. Troy Tuscana (Service Advisor) provided exemplary and excellent customer service; (2) the quality of the provided mechanical service (we had no electrical-related or other issues) proved to be excellent; (3) Our “wait time” for our vehicle was with “Swiss precision” accuracy. Review Long Text: ? We were first-time customers at Honda of Clear Lake, and were interested in service at this location because it is the only Honda dealership that is located in close proximity to our residence and workplace. We did not purchase our 2005 Civic at this dealership. We required service that, although “routine” in nature, had a scope that extended beyond an “express” type service. ? Prior to scheduling our service, we did read and think about all of this dealership Service Reviews that are shown in the Google site (and elsewhere) for same ~ as is plainly evident, the nature of the Google reviews is both mixed and extreme ~ it seemed to us that these reviews were returned either as “excellent” or returned as “very poor”. I suppose that it may be simply a part of prudent human nature that the “very poor” reviews weighed more heavily with us, initially, than the “excellent” reviews ~ in any case, we found this discrepancy to be confusing and concerning. As such, we then elected to speak with some co-workers who drive Hondas and have previously taken their vehicles to Honda of Clear Lake for service. ? I have only been at my present employer for a matter of months and have not yet established a solid comfort level with most of my colleagues. The people that I had approached in this venue returned comments to me ranging from “I hate that place” (sic) to along-the-lines-of “You’ll have no problem there” (sic). Again, a returned set of both mixed and extreme reviews. ? Due to our “new-comer” status and unfamiliarity with the Houston metro area, and considering our present “Holiday rush-rush” schedule, we elected to go-through with what we felt was a “coin toss” and scheduled our service using the Honda of Clear Lake on-line scheduling service. ? Our advice to the reader is to exercise caution when using this on-line feature ~ we had received several automated e-mail messages confirming our service appointment, which is a nice feature. However, (and reverting to “prudent” nature) I “checked” our on-line service status the day prior to our scheduled service and, some-way, some-how, our service was shown to be “cancelled”. Woops!…all-of-a-sudden, our thoughts of scheduling our service at Honda of Clear Lake began racing back to the "negative reviews" that we earlier had read and had been told of…closing our eyes to what we perceived as “impending disaster”, we contacted Honda of Clear Lake by telephone about our service scheduling, and then had our call immediately referred to Mr. Troy Tuscana, Service Advisor. ? We explained our situation to Mr. Troy, and, without any “drama” and without any excuse making or using some slick-mannered spin on our situation, Mr. Troy, without any hesitation, honored our initial service appointment request and in the most-professional manner. Any customer cannot request or expect any better service in this regard ~ so, Mr. Troy was responsible for restoring our confidence and we subsequently elected to continue to move-forward. ? Our presentation at Honda of Clear Lake Service Department, our meeting with Mr. Troy Tuscana, our service, and the timely return of our vehicle was a flawless experience. ? The Cashier was friendly, professional and cute-as-a-button ~ I did not ask for her name (because my hovering wife carries a big stick with her…another story altogether…), and would have liked to provide her with some “credit” here, so I’ve obviously failed this Cashier and in that regard. ? During our service waiting period, we had made “eye-contact” with various and sundry Honda of Clear Lake staff, and we were always greeted in a pleasant and hospitable manner. Free-of-charge coffee and hot chocolate were nice, and the washrooms were found to be kept spic-and-span and odor-free. ? The reader will understand, then, that our review will return to Honda of Clear Lake Service Department an “Excellent” rating that is based upon our single experience there ~ we are now numbered as one of their customers returning a “positive” review. On the one hand, we absolutely do not intend to either implicitly or explicitly discredit any of the other preceding reviewers before us that have reported less-than-positive aspects about their service experience. On the other hand, the reader should know that we consider ourselves to be amongst the “average” customer population, with “average” service needs, and, save for the on-line Service scheduling “hiccup”, our experience was nothing short of perfect. We will be returning to Honda of Clear Lake for our future service. END - Review More

Diagnosed the problem while I waited, ordered the part required, and scheduled the repair when the part arrived. Curteous and efficient. Follewd up with e-mails for status. required, and scheduled the repair when the part arrived. Curteous and efficient. Follewd up with e-mails for status. More

Mr. Guillary was friendly, knowledgeable about the services needed for my car and very helpful. He was accessible and retured calls immediately. He did an exceptional job reviewing the details of th services needed for my car and very helpful. He was accessible and retured calls immediately. He did an exceptional job reviewing the details of the service. I would recommend anyone to Mr. Guillory. More

Express Lube at Clear Lake Honda is an excellent place for friendly customer service with a smile.I will recommend this dealers service and sales . for friendly customer service with a smile.I will recommend this dealers service and sales . More

I came in for a scheduled oil change. There was no line and the service was very fast. The employees were friendly very friendly and helpful. and the service was very fast. The employees were friendly very friendly and helpful. More

The service was done quickly and met my expectations. Charlie was friendly and very responsive to my questions. He also kept me informed about the status of the service. Charlie was friendly and very responsive to my questions. He also kept me informed about the status of the service. More

Dealer website allows me to make service appointment on-line and reduces the time spent getting my car serviced. Once at the dealer, it is nice to sit back and enjoy drinking coffee while reading the Ch on-line and reduces the time spent getting my car serviced. Once at the dealer, it is nice to sit back and enjoy drinking coffee while reading the Chronicle. The best thing, I trust the dealer mechanics are going to do a great job. More

We had gone to another dealer ship Community Honda. It was a nightmare. Tony helped us get our vehicle to your service center and had it fixed in no time. He kept us up dated and was very helpful. Great S was a nightmare. Tony helped us get our vehicle to your service center and had it fixed in no time. He kept us up dated and was very helpful. Great Service. More

Everything was great he explained all the work they did in detail. The work was done in a timely manner and Eddie was prompt in letting me know that my car was ready. He is a great customer service oriente in detail. The work was done in a timely manner and Eddie was prompt in letting me know that my car was ready. He is a great customer service oriented employee. Thank you Eddie!!! More

my honda ridgeline ,we bought new --it now has 100.000 miles on it and my wife is the soul driver of this vehicle--my wife is over 75 yrs young---i have been at eng. tech. at the johnson space center for miles on it and my wife is the soul driver of this vehicle--my wife is over 75 yrs young---i have been at eng. tech. at the johnson space center for over 40 yrs-----no a little bit about mechanical things----this vehical has had all routine maintance checks and has had no problems,which is why i think my wife can continune driving this vehical and myself feel she is safe and protected----all of the above was pointed out to troy ,and he seemed to be as concerned as i that everything was checked out and ready for the road, great job troy and thanks for your concern. More