Honda of Clear Lake

In '06 I bought a new Honda Ridgeline from Honda of Clear In '06 I bought a new Honda Ridgeline from Honda of Clear Lake and purchased an extended maintenance contract at that time. In all this time I have In '06 I bought a new Honda Ridgeline from Honda of Clear Lake and purchased an extended maintenance contract at that time. In all this time I have dealt with one Service Advisor, Orey Hebert. In over 50 years of driving, I have owned many cars and dealt with many service advisors, but have never been as pleased with any of them as I am with Mr. Hebert. He always goes the "extra mile" - taking time to listen and to explain what needs to be done . I really like my Honda and a large part of that is because of your service dept. Jim A. More

I purchased a car from them in 2008 and feel like I was ripped off by this dealership. They added $2k to the sticker price of the car and made me sign a piece of paper from the manager, saying the car was ripped off by this dealership. They added $2k to the sticker price of the car and made me sign a piece of paper from the manager, saying the car was a hot item and they are applying a surcharge. Well I am an idiot and signed it. Needless to say the car didn't get the mileage it was suppose to, according to them "I wasn't driving the car right", which I was not told there was a proper way to drive the vehicle upon purchasing and if I knew that I wouldn't have wanted the car. I've had regular oil changes there over the years and their work is ok at best, one instance they didn't put the under carriage back on properly and it fell down and pulled down some of my bumper with it while driving down the freeway. When I took it in for repair they charged me to fix the bumber and did a bad job as one of the clips were still broken, and I often had to "punch" the side of the bumper back in. So here I am 4 years later, and I traded the car in at a GREAT dealership this time. When I called Honda of Clear Lake for a refund of insurance that I had purchased the finance manager asked "why didn't you come back here to get a car?", I responded that I felt like they screwed me over on my last car and left me severely upside down. His response to that was "oh ok"!. Seriously??!! Horrible customer service is all I have to say. More

I have a 2009 Honda Accord. The steering column needed to be replaced. The gentlemen at Clear Lake Honda contacted Honda and explained the situation and arranged to have my steering column replaced at no cos be replaced. The gentlemen at Clear Lake Honda contacted Honda and explained the situation and arranged to have my steering column replaced at no cost to me. The staff at Clear Lake Honda are always wonderful. I also purchased the lifetime oil change from this dealership - it is a very good deal. I would highly recommend this dealership to anyone! Their service after the sale is exceptional - even if you did not lease/purchase your Honda at Clear Lake Honda. I know from experience, because I leased my Honda from Gillman Nissan/Honda in Fort Bend. Gillman lost a customer forever (after my family purchased 4 cars from them) and Clear Lake Honda gained one. More

Eddie was very professional and took care of the problem with my vehicle. The turn-around time was amazing. I really appreciated the friendly service and will be back whenever I need service again. Thank with my vehicle. The turn-around time was amazing. I really appreciated the friendly service and will be back whenever I need service again. Thanks. More

Very good service,Eddie was able to get me in on short notice the same day.No where but Honda of Clear Lake for all my service work. notice the same day.No where but Honda of Clear Lake for all my service work. More

I took my CRV in for recall work. My only complaint is that the service advisor estimated that it would take 1 hr and 15 minutes and in reality it took about 2 hours and 15 minutes. If I had known it wou that the service advisor estimated that it would take 1 hr and 15 minutes and in reality it took about 2 hours and 15 minutes. If I had known it would take that long, I would have made arrangements for someone to pick me up so I wouldn't have to spend over 2 hours waiting at the dealership. More

Great service at Clear Lake Honda thanks to our service advisor Eddie Guillory! We bring all our three Hondas to him. Eddie is knowledgeable, honest, courteous and helpful. He takes the time to listen and advisor Eddie Guillory! We bring all our three Hondas to him. Eddie is knowledgeable, honest, courteous and helpful. He takes the time to listen and check any area of concern we have and takes the trouble to explain. We’ve dealt with many mechanics and service advisors over the years and he is one of the best. Thanks Honda! More

Service was top notch from Orey Hebert, as always. He always seems to take personal care of my car whenever I bring it in to Clear Lake Honda. always seems to take personal care of my car whenever I bring it in to Clear Lake Honda. More

We live in Clear Lake and used the internet to shop the price after we found the car we were looking for. All dealerships around would call and followup with us to see what they could do to earn your busi price after we found the car we were looking for. All dealerships around would call and followup with us to see what they could do to earn your business. Well Clear Lake was very hands off and I thought that's great they are not getting aggressive to get the deal. So we proceeded to call our sales person to get the price and car we wanted. First I emailed all the specifics and did not hear anything from the sales person. A day went by and I thought well I will call, sales persons phone was turned off and left a message in the morning around 9 am. It was around 1:30 and I had not heard anything and so I called again and explained to the sales person we were ready to buy the car they had showed us. I asked if they had seen my email and they said no they don't even check email. Now I am getting mad, because if you do not check email do not put this on your card. So I thought I am really working hard to place my business with Honda Clear Lake and thought there were 2 other dealers David McDavid and Russell and Smith Honda that were trying to get my business. So I went to Russell and Smith and worked with Ali the Internet Manager. Ali was AWESOME. I have bought some cars, but I tell you what Ali made our experience pleasant and worth while. No Haggle, very friendly, and he knew EVERYTHING about the Honda Pilot, and explained all the features about the Pilot. He was great. Go Visit Russell & Smith. Looking at Dealerrater for the firs time no wonder they are Ranked #1. They know how to make the buying experience pleasant, informative, and they truly will do what it takes to earn your business. More

This is my 3rd or 4th Honda vehicle, three of which were purchased at Clear Lake. I ended up not liking the Ridgeline so, traded it for my new Pilot. I am very happy with the Pilot and have always been ve purchased at Clear Lake. I ended up not liking the Ridgeline so, traded it for my new Pilot. I am very happy with the Pilot and have always been very satisfied with the service. It is excellent. More