Hill Country Honda

Hill Country Honda responded

Thank you for your wonderful review! We're delighted to hear that you loved our location and the services we offer. It's fantastic to know that you had a positive experience with our dealership. Your recommendation means a lot to us, and we appreciate your trust in us. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you and any referrals you send our way in the future!

Hill Country Honda responded

Thank you for sharing your positive experience with our Honda team. We're thrilled to hear that you've found our staff not only friendly and professional, but also proficient and efficient in their skills. It's our goal to provide top-tier service for our customers, and your feedback helps us know we're hitting the mark. We're proud to have experts on our team and your recognition of their expertise is truly appreciated. We look forward to continuing to provide the same level of excellence during your future visits. Thanks again for your kind words.

Hill Country Honda responded

Thank you for your feedback regarding our oil change service. We apologize for any inconvenience you experienced when it came to diagnosing a mechanical problem with your vehicle. We strive to provide comprehensive and accurate assessments, but it seems we fell short in your case. We appreciate your patience and understanding. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.

Hill Country Honda responded

We're glad to hear that your car is running well and that you had a positive experience with us! Your satisfaction is important to us, and we appreciate your trust in our services. We'll be more than happy to assist you again whenever you need us. Thank you for choosing us, and we look forward to serving you in the future!

Hill Country Honda responded

We appreciate your kind words about our team! It's wonderful to hear that they kept you informed about the status of your service. We strive to maintain transparency and ensure our customers are well-informed throughout the process. We're glad that the wait time was reasonable for you, and that you found our prices fair. We're excited to welcome you back for your next visit and continue providing you with great service. Thank you for your support!

Hill Country Honda responded

Thank you for your positive feedback! We're delighted to hear that you found our facilities clean and our waiting areas great. It's our priority to provide a comfortable and enjoyable experience for our customers. We're also glad that our quick service center was able to accommodate you promptly. Your satisfaction is important to us, and we look forward to serving you again in the future.

Hill Country Honda responded

Thank you for sharing your feedback! We're thrilled to hear that Aaron provided you with exceptional assistance and attentiveness. It's our priority to ensure that your needs are fully addressed and that you leave satisfied with our service. We appreciate your kind words and look forward to serving you again in the future.

Hill Country Honda responded

Thank you for taking the time to provide your feedback. We appreciate your kind words regarding the salesperson who assisted you. However, we sincerely apologize for the delay in calling you back into the finance office, which resulted in an extended wait time. We understand that your time is valuable, and we regret any inconvenience caused. We will investigate the issue further to ensure that such delays are minimized in the future. We appreciate your patience and thank you for bringing this to our attention. We hope to have the opportunity to serve you again and provide you with a more efficient and seamless experience.

Gary responded

Dealerrater sent an answer to my survey. I don’t know if that means Hill Country got the message. ( not familiar with this site). Be sure all concerned at Hill Country Honda know I sent BRAVO to the survey

Hill Country Honda responded

Hello Gary, Hill Country Honda proactively responds to reviews on DealerRater and other platforms. The agent responding to your review will convey your message to Aaron Soliz and Daniel personally. We hope you have a great day and look forward to serving you again.

Hill Country Honda responded

We appreciate your positive comments about Mike and his excellent customer service. We apologize if the request for a payoff amount during the trade-in process made you feel uncomfortable. Our intention is to ensure transparency and provide accurate information to our customers. As for the additional options included in the price of new cars, we understand your concerns. We will review our pricing structure and evaluate options to offer more flexibility in choosing optional features. Your feedback is valuable to us, and we appreciate your input. If you have any further questions or suggestions, please let us know.