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Hill Country Honda

San Antonio, TX

4.6
763 Reviews
Call Dealership (210) 457-5555
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7338 W Loop 1604 N

San Antonio, TX

78254

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763 Reviews of Hill Country Honda

June 17, 2023

They do a good job changing oil but as far as diagnosing a mechanical problem not so good. I had to take my vehicle to another dealer to get fixed. More

by EPEREZ331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daisy Alfaro
Report | Print
Jun 19, 2023 -

Hill Country Honda responded

Thank you for your feedback regarding our oil change service. We apologize for any inconvenience you experienced when it came to diagnosing a mechanical problem with your vehicle. We strive to provide comprehensive and accurate assessments, but it seems we fell short in your case. We appreciate your patience and understanding. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.

June 17, 2023

It was good. Thank you my car is running good and I will come again More

by ashyslashy456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Report | Print
Jun 19, 2023 -

Hill Country Honda responded

We're glad to hear that your car is running well and that you had a positive experience with us! Your satisfaction is important to us, and we appreciate your trust in our services. We'll be more than happy to assist you again whenever you need us. Thank you for choosing us, and we look forward to serving you in the future!

June 17, 2023

Great team. They kept me informed of the status. Wait time was reasonable. Price was reasonable. Looking forward to the next visit. More

by RAMSTER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Report | Print
Jun 19, 2023 -

Hill Country Honda responded

We appreciate your kind words about our team! It's wonderful to hear that they kept you informed about the status of your service. We strive to maintain transparency and ensure our customers are well-informed throughout the process. We're glad that the wait time was reasonable for you, and that you found our prices fair. We're excited to welcome you back for your next visit and continue providing you with great service. Thank you for your support!

June 17, 2023

Very clean great waiting areas and always and the quick service center always gets me in. More

by AARONHOFFMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Christianson, Matt Zuniga
Report | Print
Jun 19, 2023 -

Hill Country Honda responded

Thank you for your positive feedback! We're delighted to hear that you found our facilities clean and our waiting areas great. It's our priority to provide a comfortable and enjoyable experience for our customers. We're also glad that our quick service center was able to accommodate you promptly. Your satisfaction is important to us, and we look forward to serving you again in the future.

June 16, 2023

Aaron was incredibly helpful and attentive to our concerns. He made sure our needs were met and we were satisfied. More

by PENELOPE.NUNEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Soliz
Report | Print
Jun 16, 2023 -

Hill Country Honda responded

Thank you for sharing your feedback! We're thrilled to hear that Aaron provided you with exceptional assistance and attentiveness. It's our priority to ensure that your needs are fully addressed and that you leave satisfied with our service. We appreciate your kind words and look forward to serving you again in the future.

June 16, 2023

Appreciate the help for the salesperson, but the finance portion of the transaction took exceptionally too long to call me back into an office. When it only took about 20 minutes of being in the office for More

by flyboybuster
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Medelez
Report | Print
Jun 16, 2023 -

Hill Country Honda responded

Thank you for taking the time to provide your feedback. We appreciate your kind words regarding the salesperson who assisted you. However, we sincerely apologize for the delay in calling you back into the finance office, which resulted in an extended wait time. We understand that your time is valuable, and we regret any inconvenience caused. We will investigate the issue further to ensure that such delays are minimized in the future. We appreciate your patience and thank you for bringing this to our attention. We hope to have the opportunity to serve you again and provide you with a more efficient and seamless experience.

June 16, 2023

Bravo to Aaron on correctly knowing the problem. Although misdiagnosed in the past. Thanks to Daniel (Tech) Very knowledgeable. Briefed service manager on their work More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Soliz
Report | Print
Jun 16, 2023 -

Hill Country Honda responded

Thank you for leaving your feedback! We're thrilled to hear that Aaron accurately identified the problem, despite any past misdiagnosis. We take pride in our team's expertise and are glad that Daniel, our knowledgeable technician, provided excellent service. We appreciate your mention of briefing our service manager on their work. We strive to provide thorough and efficient service, and your feedback is invaluable to us. Thank you for choosing our services, and we look forward to assisting you in the future!

Jun 17, 2023 -

Gary responded

Dealerrater sent an answer to my survey. I don’t know if that means Hill Country got the message. ( not familiar with this site). Be sure all concerned at Hill Country Honda know I sent BRAVO to the survey.

Jun 17, 2023 -

Gary responded

Dealerrater sent an answer to my survey. I don’t know if that means Hill Country got the message. ( not familiar with this site). Be sure all concerned at Hill Country Honda know I sent BRAVO to the survey

Jun 19, 2023 -

Hill Country Honda responded

Hello Gary, Hill Country Honda proactively responds to reviews on DealerRater and other platforms. The agent responding to your review will convey your message to Aaron Soliz and Daniel personally. We hope you have a great day and look forward to serving you again.

June 16, 2023

Mike was great and very patient and understanding, I didn't like being asked for a payoff when getting a trade value seems like you are trying to use that to give just enough to pay off loan and not the More

by mclopez9999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael McGarity
Report | Print
Jun 19, 2023 -

Hill Country Honda responded

We appreciate your positive comments about Mike and his excellent customer service. We apologize if the request for a payoff amount during the trade-in process made you feel uncomfortable. Our intention is to ensure transparency and provide accurate information to our customers. As for the additional options included in the price of new cars, we understand your concerns. We will review our pricing structure and evaluate options to offer more flexibility in choosing optional features. Your feedback is valuable to us, and we appreciate your input. If you have any further questions or suggestions, please let us know.

June 16, 2023

prices are way too high for simple parts. they are more than double the price for things like spark plugs from even the honda website. More

by STWESTBROOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daisy Alfaro
Report | Print
Jun 19, 2023 -

Hill Country Honda responded

We appreciate your feedback regarding our pricing. We strive to offer competitive and fair prices for our products and services. However, we understand that different sources may sometimes have varying prices. We will review our pricing structure to ensure it aligns with market standards and offers the best value for our customers. Your feedback helps us improve, and we apologize for any inconvenience caused. If you have any further concerns or need assistance, please don't hesitate to let us know.

June 15, 2023

The wait time was 2 hours. However, I did got my car on time. Great service? More

by JASMINE_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Barnard, Daisy Alfaro, Aaron Soliz, Hunter Christianson, Matt Zuniga, Travis Kessler
Report | Print
Jun 15, 2023 -

Hill Country Honda responded

I'm glad to hear that despite the two-hour wait time, you still received your car on time and had a positive experience with our service. We appreciate your feedback and will take it into account as we continue to improve and provide efficient service to our customers. Thank you for choosing us and we look forward to serving you again in the future.

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