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Hill Country Honda

San Antonio, TX

4.6
754 Reviews

7338 W Loop 1604 N

San Antonio, TX

78254

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754 Reviews of Hill Country Honda

October 22, 2023

Very friendly And kept me up to speed about what the card needed. Went above and beyond to find out what services had been performed on car prior to my ownership. More

by Kristikf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo , Daisy Alfaro
Oct 22, 2023 -

Hill Country Honda responded

Thank you for your business and this review. We're happy to hear Daisy, Bo, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Keith Ward General Manager

October 22, 2023

Purchasing my son’s first car at Hill Country’s Dealerships for his 18th birthday was an unparalleled experience, heightened by exceptional service. We sought a black Civic LX Sedan, but inventory More

by Lily
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amanda, Jonathan Gonzalez, Ari Imanraharja
Oct 22, 2023 -

Hill Country Honda responded

Lily, It's great to hear that Jonathan and Ari were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Civic LX Sedan! Thank you for choosing Hill Country Honda! Best Regards, Keith Ward General Manager

October 22, 2023

Everyone’s was very helpful to take care of our problem. Quick in and out. More

by MRBLACKPANMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Oct 23, 2023 -

Hill Country Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Keith Ward General Manager

October 21, 2023

I wouldn’t think of any other dealership to take my CRV for service. All the associates are very customer oriented, pleasant and courteous. I feel that the workmanship is always top notch giving me a sense More

by LOUVONGRAF13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Oct 22, 2023 -

Hill Country Honda responded

Lou, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Best Regards, Keith Ward General Manager

October 21, 2023

Michael was very attentive with my needs and was very informative about the details of our purchase. He was also very diligent in getting a few things taken care of right away. Very impressed with the se More

by l.montanez7279
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Marin, Jose Arevalo, Michael McGarity
Oct 22, 2023 -

Hill Country Honda responded

Thanks for your feedback on your recent visit to Hill Country Honda. It's great to hear that Michael was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Best Regards, Keith Ward General Manager

October 20, 2023

I had the car serviced for a road trip. The next day low tire pressure light comes on. Inconvenience shouldn’t happen. Not happy about that. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name
Oct 21, 2023 -

Hill Country Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Dee, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Keith Ward General Manager

Oct 21, 2023 -

Dee responded

Keith, I get back into town next week. Once I get back I will contact you directly. It was just very frustrating with all that was taking place with the trip to have to deal with such an inconvenience after taking the car in for complete service. I don't understand how the low pressure in tires was not caught. Unfortunately the light didn't come on until the next morning on our way out. I will again reach out when we get back. Thank you for your response. DA

October 20, 2023

I had no issues with this dealership, the staff has been very friendly and professional. More

by JSANCHEZ4199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Barnard, Daisy Alfaro, Travis Kessler
Oct 21, 2023 -

Hill Country Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Keith Ward General Manager

October 20, 2023

Friendly and helpful as well as understanding on how to treat a customer. Job well done. More

by Joyflnois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Alfaro
Oct 21, 2023 -

Hill Country Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Keith Ward General Manager

October 20, 2023

Won’t be taking my car to be serviced here again. Service is poor and all the employees don’t see like they enjoy their job and just want your money. More

by MACKENZIEROD2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Barnard, Travis Kessler
Oct 23, 2023 -

Hill Country Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 19, 2023

Easy to deal with. Streamlined process I enjoyed working with John. He was quick and efficient and we were able to make a deal quickly. More

by Silbersp
Recommend Dealer
Yes
Employees Worked With
John Medelez, John Medelez
Oct 19, 2023 -

Hill Country Honda responded

We appreciate your positive feedback and are delighted to hear about your smooth and efficient experience working with John. Our team strives to provide a streamlined process and make the car-buying experience enjoyable for our customers. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

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