
Hewlett Volkswagen
Georgetown, TX
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247 Reviews of Hewlett Volkswagen
Our experience with Russell Blackstone at Hewlett Volkswagen was great. We were not pressured into anything we did not want, but received all the assistance and information we could ask for. Once w Volkswagen was great. We were not pressured into anything we did not want, but received all the assistance and information we could ask for. Once we decided on the Sportwagen Russell worked with us to find the right car with all the features we wanted. We very much enjoyed working with him and he made the car buying process very easy and enjoyable for us. We found the experience of going over all the car’s features with him very helpful as well. We also appreciated the follow up phone calls and emails after we purchased the vehicle to makre sure everything was going well. After driving our new Sportwagen I can say with confidence that we are satisfied customers! I am loving zipping around town in my new car, love the way it drives and am very happy with our choice. I think this car will be a perfect fit for our growing family. More
I, Arturo Santoya and my wife Joni were very satisfied with our experience at Hewlett VW. Paul Cano was very professional and a down to earth guy which made my wife and I very comfortable. The sales per with our experience at Hewlett VW. Paul Cano was very professional and a down to earth guy which made my wife and I very comfortable. The sales persons were not at all pushy or in a rush to sell a car. They are very calm and passive. My wife and I were surprised that they worked with us even though we live in San Antonio. We were actually going to buy a Kia Sorento from a Volvo dealership, but they were to eager to get us in and out the door. We drove all the way to Georgetown which was 1 1/2 hours away. But at the end it was worth it. We paid $1000.00 more but our used car came with new tires and brakes and is power everything. Even a moon roof. I highly recommend that everyone drops in before you go anywhere else. Its worth the drive and our salesman Paul Cano even took us to lunch while our car was being washed and detailed. I have never met anyone as professional as the sales persons at Hewlett VW. Not even when I bought my Scion xB in Savannah, GA were they this good. Definetly drop in and don't be taken advantaged of somewhere. More
On our second visit to the showroom, we were able to narrow down our search to the exact car. I told the salesman we would be back the next morning with our trade in, and to please have the car we sele narrow down our search to the exact car. I told the salesman we would be back the next morning with our trade in, and to please have the car we selected cleaned and ready to go. When we arrived the next morning (after driving an hour to get there) the car had not been touched, it was dirty and the plastic wrap still in place. Needless to say, we finally left the dealership in disgust after 4 hours of geting our chains jerked about the car, them telling us we were going to have to pay MSRP pricing and their refusal to even wash the car before we got there or while we were there. When I pressed them about the car, they FINALLY told me we would have to wait another day or possibly even two to get the car. We ended up driving 50 miles to another dealership, arrived at the other dealership at 4 pm, and were able to drive off with the car we wanted that evening - at a better price, plus we got 20% more for our trade in.... Hewlett VW acted like they were doing us a favor to even let us sit in the lobby and wait on THEM.... just damned condescending and disrespectful. Overall: My WORST CAR BUYING EXPERIENCE IN 30 years (and I have purchased over 2 dozen vehicles....)... More
From beginning to end, my wife and I received outstanding customer service from Russell Blackstone and Hewlett VW. We have purchased a good number of new cars and shopped at various dealerships in several s customer service from Russell Blackstone and Hewlett VW. We have purchased a good number of new cars and shopped at various dealerships in several states. By far, Russell is the best sales person we have dealt with. He is a distingished professional: knowledgeable, attentive, caring, and courteous. Everything else we experienced and observed about Hewlett VW was outstanding. The VW New Beetle has proven to be a very enjoyable car. We highly recommend Russell and Hewlett. Our only criticism is that Russell did not supply homemade apple pie with our coffee. Our guess is that this oversight will be corrected on our future visits. More
I had a wonderful experience working with Russell. I would highly recommend business to Hewett and especially Russell. I purchased a Volkswagon CC. I love my new car and am very excited each day to have would highly recommend business to Hewett and especially Russell. I purchased a Volkswagon CC. I love my new car and am very excited each day to have the opportunity to drive. Thank you very much for all your help in this major purchase. Sincerely, Tami Baker More
I had a wonderful sales experience with Hewett Volkswagen in Round Rock/Georgetown Texas. The main reason was working with Russell Blackstone. He obviously loves the company and product as it is evident in in Round Rock/Georgetown Texas. The main reason was working with Russell Blackstone. He obviously loves the company and product as it is evident in his passion for the sale. He went above and beyond and I appreciate the focus he provided at every stage. I chose the Jetta Sportswagon above the Ford Fusion Hybrid, the Mini Cooper, the Toyota Prius, and the Honda Civic Hybrid. The TDI, the feel of the car while driving, and Mr. Blackstone were the driving factors in that decision. More
Rick is very experienced and professional. He listened to our requests and did his very best to work with us to our mutual overall satisfaction. We were treated with respect as customers and never once f to our requests and did his very best to work with us to our mutual overall satisfaction. We were treated with respect as customers and never once felt uncomfortable in our decision. Josh explained the features and benefits of the additional coverages for purchase with professionalism but without pressure. Overall, it was a very painless buying procedure. More
I have bought many cars, but this was by far the most pleasant experience. Russell was very professional, never pushy, and extremely helpful. Russell had us sit down and describe what we were looking f pleasant experience. Russell was very professional, never pushy, and extremely helpful. Russell had us sit down and describe what we were looking for. I told him we were mostly interested in driving a Jetta and a Passat to decide which we liked better, and not really ready to buy. He helped us pick out the two from inventory that were closest to our interest then he brought them up for us to look at and test drive. He gave great insight to the two cars, how best to compare them and test them. I was impressed. He asked if I wanted to discuss price, I said yes, for the Passat. We bought it. Awesome. Love the car! His follow-up has also been wonderful. More
After visiting a VW Dealer in San Antonio and never receiving a promised call, we decided to look on the internet and found Hewlitt VW although it was over 100miles away. I got a timely email from Russ receiving a promised call, we decided to look on the internet and found Hewlitt VW although it was over 100miles away. I got a timely email from Russell and he met with us on our day of choice. Everyone at the dealership that we came into contact with after walking through the door were extremely friendly and pleasant. Russell made our car buying experience a breeze and never tried to pressure us into buying something we didn't need. It was an extremely hot day but he bought the cars we requested to the door. Bill Surina got us throught the financing process with ease, he also was very pleasant to deal with. The 200 mile roundtrip was worth it and when the time comes for our next new car, I will m ost certainly go to Hewlitt VW. Thank You Wendy and Roger Staniford New Braunfels More
Russell Blackstone of Hewlett VW provided exactly what I was looking for as an internet shopper. Frankly too many dealer websites are busted, poorly maintained or inaccurate. Russell responded to my online was looking for as an internet shopper. Frankly too many dealer websites are busted, poorly maintained or inaccurate. Russell responded to my online inquiry immediately. He followed up with concise specs, fair prices (and great financing) and he did not try to sell me something I didn't want. And he knew his product from A-Z. The Hewlett dealership couldn't be more perfect . . . attractive, convenient, customer focus and clean. The service shop could be a model for what a dealer's shop ought to look like. I couldn't have been more pleased with my purchase. More