Hewlett Volkswagen

I can't say enough good things about my experience with Russell Blackstone and Hewlett VW. I had some previous credit issues so getting a loan for me in this economic climate was not easy. Russell never g Russell Blackstone and Hewlett VW. I had some previous credit issues so getting a loan for me in this economic climate was not easy. Russell never gave up and kept working until he got me a loan. In our various conversations, he was extremely patient and professional. He answered every one of my questions and kept me informed throughout the process. When I went out to pick up my car he demonstrated every feature and we took it for a drive to make sure I was comfortable with my decision. At no time did I feel pressured, everything just seemed very casual. I was very happy with the job Russell did for me and he'll do a great job for you. If we're both in Austin, TX and he's in the auto business, when I'm ready for a car, he knows who I'll be calling. More

I want to thank Hewlett Volkswagen and Russell Blackstone. This dealership demonstrates professionalism and takes good care of their customers. That is why I continue to go back, even though I liv Blackstone. This dealership demonstrates professionalism and takes good care of their customers. That is why I continue to go back, even though I live way down in south Texas. Russell Blackstone is professiomnal and knowledgeable and I highly suggest that you call him and consider Hewlett for your next purchase. Again, Russell thank you and I will see you next time. Phil W. Worley More

Alex was extremely conscientious about getting me the car that was right for me. Purchasing a car was a very overwhelming choice for me and Alex sat down and walked me through the entire process. He wanted that was right for me. Purchasing a car was a very overwhelming choice for me and Alex sat down and walked me through the entire process. He wanted to be sure that the car would work for me now and in the future. We began looking at the Tiguan and were very interested but I realized it was too big for me. I am short in stature and we were both concerned that I be comfortable in the car. I was very frustrated upon discovering that the Tiguan was "not the one." Alex immediately sensed that and engaged me in a conversation about what my "hopes and dreams" were for my car. It wasn't until then that even I began to realize what I wanted my next car to be. I think the most admirable thing about Alex was that he had my well being and interests in mind, whether that meant buying a volkswagen or not. I made many visits to the car dealership and test drove many cars. In end we decided on a Jetta. We dealt with Alex for about a month and never did he lose patience with us or treat us as if we were not his top priority. Alex has made this experience a memorable one. I absolutely love my 2010 Jetta more than any car I have ever owned. It fits me perfectly and it has all the options I wanted and looked for. Alex continues to follow up with me about the vehicle and offer his support in transitioning to this new vehicle. I am thankful that Alex was our salesperson and will forever be indebted to him for the patience and understanding he showed me during my car buying experience. More

Russell provided pretty much the perfect car buying experience. Plenty of information and friendliness. Nothing shady, nothing pushy, and lots of communication. Was like buying a car from a friend. experience. Plenty of information and friendliness. Nothing shady, nothing pushy, and lots of communication. Was like buying a car from a friend. Russell even let me borrow his car for a few hours. I can't speak for anyone else there, but Russell will take good care of you. More

It was very nice to work with Russell in buying our new VW Jetta. He gave us good deal on 2009 model that we could not turned down. Throughout our buying process, Russell was very courteous and helpful. We VW Jetta. He gave us good deal on 2009 model that we could not turned down. Throughout our buying process, Russell was very courteous and helpful. We will definitely work with him again when we buy our second car in future. More

Russell Blackstone is the salesman to go to. He is very professional, courteous, and knowledgeable. He was very patient, thorough, and accurate with all our questions and concerns. I am a customer service professional, courteous, and knowledgeable. He was very patient, thorough, and accurate with all our questions and concerns. I am a customer service supervisor and the customer service this gentleman delivers is very, very impressive. All dealerships should model their sales technique/approach after Russell. I will go back to Hewlett for my next car based on my recent experience with Russell. Give Russell a call, you will not be sorry. Thanks Russell, the Jetta TDI is a great vehicle. More

I had a great experience purchasing 2010 CC with Russell Blackstone. He is a really professional and experienced sales person and made my car buying very easy. There was no games, no gimmicks in the whole p Blackstone. He is a really professional and experienced sales person and made my car buying very easy. There was no games, no gimmicks in the whole purchasing procedure. I would highly recommend business to Russell in Hewlett Volkswagen. More

Rick Roberts was a great sales consultant to work with. I was treated with respect and not "looked down" upon as has happened at other car transactions or purchases that I have made. A good attitude for a I was treated with respect and not "looked down" upon as has happened at other car transactions or purchases that I have made. A good attitude for a sales person is THE most important quality they can display as far as I am concerned, and Rick was very knowledgeable and displayed a good attitude toward the service he was providing. I was at the dealership to purchase, providing the promised Costco discount was indeed offered and agreed to. Rick was very truthful and explained the Costco process and price to me. As you can see he was good at his job because I purchased the Jetta TDI right away. When ready to purchase again, I would definitely go see Rick. As to purchase of another Volkswagen automobile, only time and personal experience with the Jetta TDI will tell. More

From the start of our new car purchase experience with Jennifer on the Live Chat, to the telephone discussions with Rick Roberts, to meeting Rick in person on Saturday morning, we are very pleased. We we Jennifer on the Live Chat, to the telephone discussions with Rick Roberts, to meeting Rick in person on Saturday morning, we are very pleased. We were made to feel right at home by Rick and his knowledge of our new Jetta was superior. Josh was courteous to deal with in the Finance Department. We do wish the process of purchasing extended warranty coverage was not the buy now or pay more to purchase later. I did find the explanation of which county (the dealership's or our home county) to process the paperwork through to be a bit difficult to follow. We are truly enjoying driving our "sweet new ride" as Mark refers to the Jetta. My only complaint is the lack of detail in cleaning the inside of the windshield and rear window. The glare caused by the smearing is hard on my eyes and I unfortuantely did not have time to clean them again just yet. I will recommend Hewlett to family, friends, anyone who I know is in the market for a new or pre-loved vehicle. I believe we will return as repeat car buyers at sometime in the future! More

Our experience with Russell Blackstone at Hewlett Volkswagen was great. We were not pressured into anything we did not want, but received all the assistance and information we could ask for. Once w Volkswagen was great. We were not pressured into anything we did not want, but received all the assistance and information we could ask for. Once we decided on the Sportwagen Russell worked with us to find the right car with all the features we wanted. We very much enjoyed working with him and he made the car buying process very easy and enjoyable for us. We found the experience of going over all the car’s features with him very helpful as well. We also appreciated the follow up phone calls and emails after we purchased the vehicle to makre sure everything was going well. After driving our new Sportwagen I can say with confidence that we are satisfied customers! I am loving zipping around town in my new car, love the way it drives and am very happy with our choice. I think this car will be a perfect fit for our growing family. More