Herson's Honda

My mother had her car towed here for an engine issue. The dealership sent her an estimate for the repairs along with an estimate saying she needed brakes; it said the pads were at 2mm front and back and The dealership sent her an estimate for the repairs along with an estimate saying she needed brakes; it said the pads were at 2mm front and back and needed to be replaced. She sent me the estimate to review. I told her to do everything but the brakes. I would get them replaced later. All of the repairs that she approved were completed quickly and she got her car back, and it's running great. I took the brakes to get replaced. The fronts were at 2mm. While they are at the recommended life to be replaced at 85,000 miles on the OEM pads she could have kept driving. The rears on the other hand were between 5 and 6 mm and did not need to be replaced. I did not appreciate the false estimate and added stress this gave my mother. Hopefully this dealership catches on to video inspections and doing them properly. More

Aaron Phillips is a unique salesperson. Working with him, you get the impression that you are dealing with one of the owners of Herson's. He is knowledgeable and extremely sensitive to any Working with him, you get the impression that you are dealing with one of the owners of Herson's. He is knowledgeable and extremely sensitive to any problems, questions or concerns you may have. Never has leasing a Honda been so effortless. More

Wonderful experience buying my car at Herson's Honda. Daniel Pena was so helpful with all my questions. I put a deposit on my car and was told it would take 2-3 weeks to arrive at Herson's. My car was th Daniel Pena was so helpful with all my questions. I put a deposit on my car and was told it would take 2-3 weeks to arrive at Herson's. My car was there in 2 weeks! I also appreciate Noella Liburd who was very knowledgeable and made the finance and papers signing process easy. Thank you Herson's Honda! More

Great experience buying a car from Herson and Aaron Phillips was extremely knowledgeable and a pleasure to deal with THANKS Aaron Phillips was extremely knowledgeable and a pleasure to deal with THANKS Aaron More

Great experience purchasing my new car-Aaron Phillips was extremely helpful and pleasure to deal with. extremely helpful and pleasure to deal with. More

One of the best dealerships you can choose to buy . Me and my friends have bought several cars from them and all went great . And special thanks to the big boss Mr. CJ . Me and my friends have bought several cars from them and all went great . And special thanks to the big boss Mr. CJ . More

I went to many dealership to buy my dream car but my experience in Herson's Honda was unparalleled since I met Aaron Phillips. He is professional, he cares about the buyer, and he is the best. Thank you experience in Herson's Honda was unparalleled since I met Aaron Phillips. He is professional, he cares about the buyer, and he is the best. Thank you so much! More

It was Cesar who took my call when I wanted to make an appointment for a battery replacement and oil change service. He was very engaging to my issues and was able to book a time for me right away. Befo appointment for a battery replacement and oil change service. He was very engaging to my issues and was able to book a time for me right away. Before the service began, he explained to me and my husband what services are recommended, and also the type of battery it is, and why it died at this time. He was very respectful taking our decisions of picking up certain services while dropping other recommended services. He also checked my account/contract and seek for any saving opportunity. When we picked up the car a few hours later, he also explained to us item by item thoroughly and patiently. All in all, we are very happy with Cesar's service. He is very professional, respectful, and friendly! Good job, Cesar! More

Remember the Name James Spradlin. He is the most nicest and kind person. When it comes to white glove customer service he fits it!! I went in for a recall and made everything so simpl He is the most nicest and kind person. When it comes to white glove customer service he fits it!! I went in for a recall and made everything so simple for me. I frequent this dealership for my oil change so it was a no brainerd to handle my recall. If I can give 10 stars I would. More

DO NOT BRING YOUR CAR HERE FOR REPAIR! So, my wife bought a CR-V and an extended warranty from this dealership several years ago. For the first time we had an issue that required repair So, my wife bought a CR-V and an extended warranty from this dealership several years ago. For the first time we had an issue that required repair, check engine light, AWD, traction lights all came on at the same time. We dropped the car off overnight, received a notice that they have the car the following day. We hear nothing else until near close of business that they won't look at it until the following day. That's fine and understandable. Then today, we get a call that they want almost $400 for the DIAGNOSTIC alone. Even with the warranty, I'm told that I'm on the hook for that diagnostic fee. I obviously rejected service, called AAA and am waiting right now for the tow truck to take the vehicle OURISMAN Handa in Laurel. We've worked with OURISMAN Honda before where they are honest, fair, and hard working. DO NOT BRING YOUR CAR FOR REPAIR HERE. The sales department may be fine, but they charge you the max possible for any and all services and repair. I was told that the reason for the rediculous DIAGNOSTIC fee is that "I have to pay my technicians". I'm sorry, but an OBD-II scan should not cost $400, and if your techs need an entire day to run a diagnosis on a vehicle that has been regularly serviced here at the same location for 5+ years, and the warning lights came on at the exact same time (meaning one issue is causing an error cascade), tells me they're either terribly trained, inexperienced, or are padding their invoices. Once again, DO NOT BRING your car here for service. I'd rather be robbed at an independent location where they are scratching by than the Robber Barron management/ownership at Hersons Honda. More