Herson's Honda

Pros: hmmm Cons: 120.00 an hour labor rate for working Pros: hmmm Cons: 120.00 an hour labor rate for working on a HONDA!! Lexus next door charges 99.00 per hour, go figure. Inexperienced techs who just Pros: hmmm Cons: 120.00 an hour labor rate for working on a HONDA!! Lexus next door charges 99.00 per hour, go figure. Inexperienced techs who just throw parts on the car and pray it fixes them. Herson Honda knowingly uses aftermarket air filters, cabin filters and brake fluid in their "Honda factory" services. This means, you PAY for NON OEM HONDA air filters, cabin filters and brake fluid when they advertise and tell you it is HONDA genuine parts they use. You can tell because honda air filters are green in color and the ribs on the filters are finer where they use filters that are WHITE and made in China and do not have HONDA stamped or written on the part. The OEM cabin filters are white which are the same color as the aftermarket ones they use, but do not have HONDA on them, so the quality is iffy. My whole point is...if you pay to have a 30, 60, 90K major service done, you should be paying for HONDA parts, not some cheap crap they use because they save money by charging you mark up prices for immitation cheap parts. Someone should take this story to the news channels, or best to the BBB and have the thousands of customers come to get their money back for labor and parts they thought they paid for!!! This also is ripping off Honda of America. Service director John Shamonsky knowingly approves these practices More

I stopped in to look at some used Hondas...and stupidly drove away in an overpriced Mitsubishi Endeavor. Sammy was a very good salesman and I guess I just believed his lies. He told me that the 2007 Mits drove away in an overpriced Mitsubishi Endeavor. Sammy was a very good salesman and I guess I just believed his lies. He told me that the 2007 Mits Endeavor was on the lot for $30,000 (lie #1). He "brought the price down to $14,000" (lie #2). In fact, the sale price of the vehicle was actually just under $13,000!!! From all the bad service reviews on here I will not be brining my Endeavor in for repairs at their shop either! More

Service was fine, not the slightest bit pushy which was a refreshing change. However, beware of the 'free' gas card scam. I asked for $600 off the sale price to match a quote I got from another dealer. refreshing change. However, beware of the 'free' gas card scam. I asked for $600 off the sale price to match a quote I got from another dealer. They came back with $100 off and a $200 'free' gas card. Since they had the color I wanted and the other dealer didn't, I figured paying $300 extra for the right color was worth it. At the time Ginny explained the 'free' gas card as something you turn in/register online and in return get a gift card good for $200 in free gas. That's absolutely untrue, and in fact is an elaborate scam to ensure you are very unlikely to get any value from the card. See freegascentral.com for the details of the scam. To add insult to injury, I noticed after I left the dealership that they did not top off the tank, so I was left on the hook for half a tank of gas and a worthless 'free' gas card. If not for the fact I wanted an uncommon color, I never would've gone to Herson's, and in the future I never will again. More

The service advisors at Herson’s Honda are very dishonest. Consumer bewares! I bought my Honda at Herson’s a little over 3 years ago and at the time I foolishly bought the extended warranty. Rec dishonest. Consumer bewares! I bought my Honda at Herson’s a little over 3 years ago and at the time I foolishly bought the extended warranty. Recently, I sometime noticed a noise while braking. Not knowing if this was covered by the extended warranty, I reluctantly took my car to Herson’s Honda service (my reluctance because my previous dealings with the service department had raised my suspicion, though no proof at the time). The service advisor called me later and told me over the phone the brake pads had worn out and that the rotors needed to be resurfaced. Because these were caused by wear and tear, the cost of this repair, which was about several hundred dollars, would not be covered by extended warranty. Thinking that the job was not very complicated and it probably could be done at a lower cost by a technician at an independent repair shop, I told the service advisor that I would take the car somewhere else to fix the problem, and I did. Two weeks later I took my car to a very reputable repair shop and told them there was noise while braking but now the noise was gone, and that my car was checked at a dealer and its service department’s recommendations. I also told the shop to do an oil change for the car while the brakes were been repaired. To my surprise, when I got my car back on the same day, the shop told me there was nothing wrong with the car’s brake. The repair shop wrote the following about my car’s brake on the itemized receipt: “Remove all four wheels to inspect brake condition and report, Lining remaining is >> Front 7.4 mm/Rear 6.4 mm. calipers, rotors, and remaining hardware are all in good condition at this time. Apply moly-kote to pads and calipers. Reassemble and road test.” And the shop did not charge me one penny for this check. In summary, 1) Dishonest Herson’s Honda service. Unnecessary services were piled on a customer at every chance. 2) Take your car to somebody you trust. I know this easier said than done. 3) Don't buy extended warranty. More