Herson's Honda

Disappointing and Untrustworthy Service at Herson’s Honda – Avoid This Dealership! I am extremely frustrated with my experience at Herson’s Honda in Rockville, MD. On December 28, 2024, I brought my car i – Avoid This Dealership! I am extremely frustrated with my experience at Herson’s Honda in Rockville, MD. On December 28, 2024, I brought my car in to have a clicking sound checked out coming from the dashboard. Instead of addressing the actual issue, they recommended replacing all four tires, claiming the tread was low. However, only one tire had 3/32 of tread left. Why didn’t they just replace the two tires that were actually worn out? This seemed like a blatant attempt to upsell unnecessary services and get me to spend more money than necessary. But that’s not all. They also suggested replacing several other parts, including the timing belt, tensioner, water pump, drive belt, air intake tube, and rear HVAC motor—a total cost of $6,481.52. Looking back, I can’t help but question whether these repairs were truly needed, or if they were simply trying to inflate the bill. The real frustration came two months later. After driving only 2,064 miles, the hood wouldn’t open to allow me to add washer fluid. Given that I had just spent hours/days with them in December addressing various wear-and-tear items, it's hard to believe they didn't notice the supposedly deteriorating hood latch at that time. Instead, they had to break my grill to fix the latch and then charged me an additional $1,499.90 for their mistake. This was completely ridiculous. To make matters worse, when we questioned them, we were willing to pay for the parts but refused to pay for labor. We strongly believe that the hood latch issue should have been identified during the service in December. Furthermore, since they were the last ones to open and close the hood, it raises the question—did they accidentally break the latch during their work? Despite this, they refused to deduct the $361 labor cost. We believe they should have covered the entire cost, as it was their failure to catch the problem in the first place. At this point, I have zero trust in the mechanics, Service Advisor, or Service Manager at Herson’s Honda. It feels like they are more interested in taking your money than in providing honest, quality service. I would strongly advise anyone to avoid this dealership. The lack of professionalism, honesty, and customer care was appalling. Save yourself the frustration and go elsewhere for your car repairs. More

Great experience buying my Honda Prologue yesterday at Hersons. Naveen Malik the sales person was impressive knowledgeable and helpful. Thank you Herson’s team. Hersons. Naveen Malik the sales person was impressive knowledgeable and helpful. Thank you Herson’s team. More

My mother had her car towed here for an engine issue. The dealership sent her an estimate for the repairs along with an estimate saying she needed brakes; it said the pads were at 2mm front and back and The dealership sent her an estimate for the repairs along with an estimate saying she needed brakes; it said the pads were at 2mm front and back and needed to be replaced. She sent me the estimate to review. I told her to do everything but the brakes. I would get them replaced later. All of the repairs that she approved were completed quickly and she got her car back, and it's running great. I took the brakes to get replaced. The fronts were at 2mm. While they are at the recommended life to be replaced at 85,000 miles on the OEM pads she could have kept driving. The rears on the other hand were between 5 and 6 mm and did not need to be replaced. I did not appreciate the false estimate and added stress this gave my mother. Hopefully this dealership catches on to video inspections and doing them properly. More

Aaron Phillips is a unique salesperson. Working with him, you get the impression that you are dealing with one of the owners of Herson's. He is knowledgeable and extremely sensitive to any Working with him, you get the impression that you are dealing with one of the owners of Herson's. He is knowledgeable and extremely sensitive to any problems, questions or concerns you may have. Never has leasing a Honda been so effortless. More

Wonderful experience buying my car at Herson's Honda. Daniel Pena was so helpful with all my questions. I put a deposit on my car and was told it would take 2-3 weeks to arrive at Herson's. My car was th Daniel Pena was so helpful with all my questions. I put a deposit on my car and was told it would take 2-3 weeks to arrive at Herson's. My car was there in 2 weeks! I also appreciate Noella Liburd who was very knowledgeable and made the finance and papers signing process easy. Thank you Herson's Honda! More

Great experience buying a car from Herson and Aaron Phillips was extremely knowledgeable and a pleasure to deal with THANKS Aaron Phillips was extremely knowledgeable and a pleasure to deal with THANKS Aaron More

Great experience purchasing my new car-Aaron Phillips was extremely helpful and pleasure to deal with. extremely helpful and pleasure to deal with. More

One of the best dealerships you can choose to buy . Me and my friends have bought several cars from them and all went great . And special thanks to the big boss Mr. CJ . Me and my friends have bought several cars from them and all went great . And special thanks to the big boss Mr. CJ . More

I went to many dealership to buy my dream car but my experience in Herson's Honda was unparalleled since I met Aaron Phillips. He is professional, he cares about the buyer, and he is the best. Thank you experience in Herson's Honda was unparalleled since I met Aaron Phillips. He is professional, he cares about the buyer, and he is the best. Thank you so much! More

It was Cesar who took my call when I wanted to make an appointment for a battery replacement and oil change service. He was very engaging to my issues and was able to book a time for me right away. Befo appointment for a battery replacement and oil change service. He was very engaging to my issues and was able to book a time for me right away. Before the service began, he explained to me and my husband what services are recommended, and also the type of battery it is, and why it died at this time. He was very respectful taking our decisions of picking up certain services while dropping other recommended services. He also checked my account/contract and seek for any saving opportunity. When we picked up the car a few hours later, he also explained to us item by item thoroughly and patiently. All in all, we are very happy with Cesar's service. He is very professional, respectful, and friendly! Good job, Cesar! More