Heritage Volkswagen Parkville

Howard is probably the best auto salesman I've had the experience to meet. He never pressured me to buy a car, either in person or via e-mail. He answered all my questions promptly whenever I contacted hi experience to meet. He never pressured me to buy a car, either in person or via e-mail. He answered all my questions promptly whenever I contacted him through phone calls or e-mail. When I decided to buy, Howard attempted to locate the GTI I wanted, but had difficulty getting one from another dealer. Instead, he called me and offered to special order a car with the options I wanted as well as the color I wanted. Howard kept me up to date with the delivery of the car over the course of 12 weeks. When it arrived, it was better than I expected. The price was even a bit less than if I had bought the original car. Howard also got me a great trade in amount for my old "beater". I would buy another VW from Howard. He treated me fairly and honestly, despite my "incident" with a deer on the first test drive. More

Heritage found me the VW Jetta TDI with exactly the features I wanted and went out of their way to get it from another dealer. They gave a fair trade in on my car and a good price on the new vehicle. features I wanted and went out of their way to get it from another dealer. They gave a fair trade in on my car and a good price on the new vehicle. They were always pleasant to deal with and gave me no reason to consider going to another dealer further from home. Purchase process was as painless as is possible. More

I called ahead to see if they had a 4dr GTI with a 6 speed manual transmission. Howard made sure they had the car in stock and arranged a test drive for me. Howard was very nice and very knowledgeable speed manual transmission. Howard made sure they had the car in stock and arranged a test drive for me. Howard was very nice and very knowledgeable about his product. I got a GREAT price on the car and the whole buying experience was extremely pleasant. I recommend this dealer to anyone interested in purchasing a new Volkswagen. More

Howard made my new car buying experience at Heritage Volkswagen a good one. He was informative yet never tried to influence my choice of color or options. Once I made all my decisions, he promptly sea Volkswagen a good one. He was informative yet never tried to influence my choice of color or options. Once I made all my decisions, he promptly searched and found the car. He had the car available for me on the day promised. More

Herb is the best. Easy to deal with always gives you a great deal. I love this dealership they are very friendly and easy to deal with. A true Rarity in a car dealership you can honestly trust these peo great deal. I love this dealership they are very friendly and easy to deal with. A true Rarity in a car dealership you can honestly trust these people to take care of you and give you the best deal possible. I recommend Herb Randolph to anybody looking to buy a VW or used car. And recommend this dealerhip in general. Even the service department are the best. I have bought 3 cars from them now. And will continue to go back. More

I love my new /used 2008 Chevy Aveo! Herb was great. Dani went the extra mile to get me financing. I have been working with them off and on 2 months. They were great! I will recommend this dealership Dani went the extra mile to get me financing. I have been working with them off and on 2 months. They were great! I will recommend this dealership to my friends and co-workers. I hope the car last 6 years then I plan on coming back for my next vehicle. More

Amy was excellent to deal with. Informative and willing to work with me to make sure that I received exactly what I wanted at the price range I desired. This is my families second time buying from Amy and to work with me to make sure that I received exactly what I wanted at the price range I desired. This is my families second time buying from Amy and Heritage Volkswagen as we have been very happy with the service we received. Will definately recommend and do business with again! More

Amy was very helpful in making the decision to purchase my new Jetta. She answered all of my questions thoroughly and honestly. She did not try to sell me any upgrades that I did not need. She was very my new Jetta. She answered all of my questions thoroughly and honestly. She did not try to sell me any upgrades that I did not need. She was very friendly and made the car buying experience a pleasant one. More

This is the very best car buying experience I have had in 25 years of buying cars. Amy was knowledeable, professional, fair, informative and responsive. The price was excellent, as I knew whar every dealer 25 years of buying cars. Amy was knowledeable, professional, fair, informative and responsive. The price was excellent, as I knew whar every dealer in the region has and how it was priced. She went out of her way to get my questions answered quickly and fully, which enhanced the interest in buying the Passat from her and her dealership. This was a very satisfying transaction in every way. I would look for opportunities to refer business to Amy and Heritage. More

The best dealer I have worked with so far. The purchase The best dealer I have worked with so far. The purchase process very easy and I bought the car in less than an hour which included a trade. I w The best dealer I have worked with so far. The purchase process very easy and I bought the car in less than an hour which included a trade. I worked mainly via email and Amy was responsive, knowledgable, and did not play the games that I encountered at other dealers. They did provide the best deal. My first service experience was flawless and Yvonne kept in constant contact and the car was ready when promised. No need to call and be put on hold, she called you and was focused on providing excellent service. The service folks listen to you and are upbeat. The latest experience was with the auto body shop. Kevin and the entire staff was very helpful and understanding. I got my rental right there and they called me each day to let me know the progress and it was ready at lunch on the day promised. Overall, Heritage is one of the few dealers who gets it - they know how to make owning a car from the dealership both convenient and fun ! More