Heritage Volkswagen Parkville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Jason Anderson was the Best Sales Man ever. He was on point from the time we started and went the extra mile to get me in and out with great customer service. Demetria Jackson was also the Abso He was on point from the time we started and went the extra mile to get me in and out with great customer service. Demetria Jackson was also the Absolute Best Finance Manager I ever encountered. She explained and helped me with everything. She is Golden. More
Last friday 8/14/26, I took my car in for a recall and was very disappointed with the customer service. The service advisors barely acknowledged me and left me waiting for about 20 minutes. The overall at was very disappointed with the customer service. The service advisors barely acknowledged me and left me waiting for about 20 minutes. The overall attitude made it feel as though they were doing me a favor rather than providing a service to a customer. One advisor in particular, Blane Holt, was rude and disrespectful. Management should pay closer attention to how customers are being treated and monitor the level of service being provided by their advisors. This experience fell well below what I would expect from a professional dealership. More
Great people, great buying experience, They were very knowledgeable and nice from beginning to end thoroughly satisfied with my Jetta. knowledgeable and nice from beginning to end thoroughly satisfied with my Jetta. More
Jason was a pleasure to work with. I went to purchase a pre-owned vehicle and drove off with 26 Volkswagon TAOS!! I will definitely send people his way....... I went to purchase a pre-owned vehicle and drove off with 26 Volkswagon TAOS!! I will definitely send people his way....... More
I had a great experience working with Jason Anderson when purchasing my car. From start to finish, he was a pleasure to deal with and made the entire process as smooth and stress-free as possible. What re purchasing my car. From start to finish, he was a pleasure to deal with and made the entire process as smooth and stress-free as possible. What really stood out was his willingness to go above and beyond for his customers. When I realized I was missing an important document, Jason personally drove me home to retrieve it so the purchase could stay on track. That level of customer service is rare and greatly appreciated. Jason was professional, friendly, and genuinely focused on making sure everything went smoothly. He made what can often be a stressful experience feel easy and straightforward. I highly recommend Jason to anyone looking to buy a vehicle. More
No nonsense, honest and the customer service was amazing. Everyone had a smile on their faces. They made you want to buy a car. Everyone had a smile on their faces. They made you want to buy a car. More
I purchased a 2026 Tiguan with the help of Aiden and had a great experience at Heritage Volkswagen Parkville. Aiden was excellent to work with and was friendly, patient, and completely transparent throughou a great experience at Heritage Volkswagen Parkville. Aiden was excellent to work with and was friendly, patient, and completely transparent throughout the entire process. He made everything straightforward and stress free. Overall, I’m very happy with the process and with my new Tiguan. More
Maia is an outstanding salesperson. In my experience in buying a VW, she was very responsive, took much time to ascertain my driving needs, she knows the art of listening to her custome In my experience in buying a VW, she was very responsive, took much time to ascertain my driving needs, she knows the art of listening to her customer. Furthermore she was extremely friendly and kind , making the whole purchasing experience a rather pleasant one. Maia was helpful with information about my new car AFTER the purchase: offering to help me with tags transfer and going so far as delivering my new car to me the same afternoon, which solved some transportation issues. Maia got it done! I cannot recommend her high enough! If you are looking for a calm, kind, thoughtful trade in/purchase experience ask for Maia! More
Charles Wicks went out his way to give great service he help my all the way to the end and made sure i had the right car Destinee Newman was very helpful with the process on make the best deal with charles help my all the way to the end and made sure i had the right car Destinee Newman was very helpful with the process on make the best deal with charles helping make sure that i would love the Car Thanks for there service oustanding More
William was exceptional and very informative! He was able to provide me with a lot of insight that was useful. He was able to provide me with a lot of insight that was useful. More








