Heritage Volkswagen Parkville

Dani Carpenter was great when it came to special finance!!! EXCELLENT JOB Dani. Avery was truly a Gem! He has so much patience, with a good sense of humor. George in finance is genuine, as well as a finance!!! EXCELLENT JOB Dani. Avery was truly a Gem! He has so much patience, with a good sense of humor. George in finance is genuine, as well as a true asset to the company. Jay the finance Manager is truly knowledgeable with a great smile! Jay doesn't beat around the bush, and gets down to business. This has been the BEST car purchasing experience I have had! Thank You Dani, Avery, George & Jay!!! More

Excellent customer service! Lee was very helpful and spent a bunch of time with us. We had to bring our 2 yr old and 9 month old daughters and the staff worked well with us as we needed to both drive t spent a bunch of time with us. We had to bring our 2 yr old and 9 month old daughters and the staff worked well with us as we needed to both drive the vehicle and watch our kids. The sales manager worked with us on a price we could be happy with. More

Lee was pleasant to work with. He wasn't the typical pushy salesperson. He was honest and direct. He did everything possible to make sure we were satified. I would recommend anybody looking for a car pushy salesperson. He was honest and direct. He did everything possible to make sure we were satified. I would recommend anybody looking for a car to your establishment. The price was AWESOME! I could not have found a deal as great as Heritage gave us. The transaction went smoothly. We had a little rust spot on the vehicle and Lee told us to bring it in on Tuesday and they would have someone fix it. They also ran a machine to get all the smells out of the car because I smelled smoke in the car. The service was exceptional and could go on and on. It was a great experience! Thank you so much! More

We got everyting out of this buying experience needed. Very satisifed. Salesman was great. One guy did not seem as friendly, accomodating and professional. Because there was no direct interaction with him Very satisifed. Salesman was great. One guy did not seem as friendly, accomodating and professional. Because there was no direct interaction with him it did not inhibit our experience. From a distance he seemed a little surly to the salesman. More

Although I went to see one specific car the salesman suggested another car and after test driving both, I was able to make a final decision. I had a very pleasant experience when I purchased my car at suggested another car and after test driving both, I was able to make a final decision. I had a very pleasant experience when I purchased my car at Heritage VW. The process was professonal, streamlined and I was ultimately happy with the final price. More

The purchasing experience was very pleasant. Mr. Jeffries was most helpful in learning what I was looking for and assisting me in finding the model VW I wanted. He was knowledgeable and answered an Jeffries was most helpful in learning what I was looking for and assisting me in finding the model VW I wanted. He was knowledgeable and answered any and all of the questions I had and was genuinely interested in ensuring that I was a satisfied customer. Mr. Birmingham handled the financial aspects of this transaction; like Mr. Jeffires, he was friendly, knowledgeable, and helpful. Based upon my purchasing experience, I would recommend both of these individuals as well as MileOne Heritage VW of Parkville. More

My wife and I are expecting our first child and we were looking for a safe and reliable vehicle for my wife to drive, after looking we felt in love with the Jetta. It wasn't hard to choose the Jetta over i looking for a safe and reliable vehicle for my wife to drive, after looking we felt in love with the Jetta. It wasn't hard to choose the Jetta over its competition, no other vehicle had the options we were looking for under $21000. Plus the customer service at Heritage volkswagen was so pleasant that I can honestly recommend this dealership to anyone looking for a VW. Thank you George and Greg for outstanding service. More

They're always friendly and do a great job with basic maintenance (like oil changes) - but don't really seem to know what's going on beyond that. Here's a small sampling of my experiences: - Took car maintenance (like oil changes) - but don't really seem to know what's going on beyond that. Here's a small sampling of my experiences: - Took car in to Heritage for 4 new struts. They replaced the front ($1,500) and forgot to do the rear. I didn't address it and took it somewhere else for the rear because I felt the $1500 was rather expensive. - Engine light came on and car overheated. Heritage said they weren't sure what was wrong but suggested I get a new radiator, a fan switch and some other things to the tune of $1,200. Picked up my car (after paying $80 for diagnosis) and took it to a dealer across town for a second opinion. The new dealership replaced a $30 thermostat, problem fixed. - Brought my car in to Heritage for a rattling noise and was told I needed new struts. Told them I just got new struts from them. They said it was probably the strut mounts, then, and would cost $1,200 to replace. Strut mounts are a $40 part that you typically replace when you replace your struts. In fact, the place where I got my rear struts replaced the mount. More

We drove 350 miles to visit this dealership because all local dealerships did not have what we were looking for and were not interested in finding it for us. After talking to Shawn on the phone we thought local dealerships did not have what we were looking for and were not interested in finding it for us. After talking to Shawn on the phone we thought this dealership would be different because he seemed more friendly and helpful than the others. We were quoted prices for the vehicle and the trade and they promised that since we were making such a long trip that the paperwork would be complete so all we would have to do is sign and drive. Upon our arrival at Heritage VW, the vehicle was not ready, the paperwork was not ready, and we were left to sit in an empty office while other salesmen and managers pow-wowed in another office for over an hour. Although we were promised that we would recieve at least blue book value for our trade, they then proceeded to offer us $1000 less than blue book. Shawn Jeffries claimed this was because he thought our old car was an all wheel drive, however we made it clear to Mr. Jeffries from the start that the reason we were trading is because we needed an all wheel drive vehicle. After getting upset at this information we were told by George Clark that it was not his fault and that he could not quote a trade over the phone and that he did not have to sell this vehicle because it was a rare color and fully loaded. He would be able to sell to someone else easily. I feel that I should have never been quoted a price over the phone if this dealership could not honor it. We proceeded to buy the vehicle anyway because we had traveled so far and did not want to go home empty handed. When we were introduced to our new Tiguan we found that our salesman Shawn was not very knowledgeble about the features in the car. Not only were we dissatisfied with the sales department, but our new Tiguan was not thoroughly cleaned before it was signed over to us. I would like to say that I Love my new Tiguan but I must admit that I am still upset with myself for giving these people my business. More

This was a great experience. I bought my first VW at Cook VW, which was the worst experience I have ever had. I would definitely tell anyone I hear talking about purchasing a VW to go to Heritage VW. Mr. Sti VW, which was the worst experience I have ever had. I would definitely tell anyone I hear talking about purchasing a VW to go to Heritage VW. Mr. Stickline was a great salesman to work with. He was very friendly, funny, and took his time explaining every detail in the vehicle to me so that I would understand how it worked since I had to leave right from the dealership to go to work. He even went as far to let me know to go out a different entrance from the gas station as the one entrance was hard to see cars coming from. He also cleaned my tags that we transferred from my trade-in. The manager, I cannot remember his name, was a great help too. The one thing I respected most about the dealership was that I went in about a month prior to purchasing my VW to test drive and figure out what I wanted, but then my grandmother got sick and we had to put off purchasing the car right away. Well, Mr. Stickline didn't harass me with a ton of calls like some dealerships do which was very refreshing. The finance person was very friendly as well and really explained in detail the pros/cons of each additional packages you could add to your purchase, which really helped me realize I needed to add some safety features. More