Heritage Volkswagen Parkville

I visited Heritage VW with the intention of LOOKING but not buying that day. I was first met by Nick, who greeted my group charismatically. Nick helped me look on the computer for New Beetles in the colo not buying that day. I was first met by Nick, who greeted my group charismatically. Nick helped me look on the computer for New Beetles in the color I (originally) thought I wanted, but the Final Edition in baby blue with the white panel caught my eye and held it. Nick offered a test drive, and before we drove, he went through various features on the car. This process was excellent - very helpful and informative - and Nick kept it from being boring with his friendly and light-hearted attitude. Anything that he was not 100% sure of (such as why the convertible top got stuck when retracting at first.... from being brand now), he found out immediately. When it came down to crunching numbers, Nick made me feel very comfortable with the process. He also offered refreshments and kept us company with some chit-chat while we were waiting for the sales manager to do her business, all of which lent to a pleasurable experience. In the end, I was very happy with what Nick was able to do with the price so that it was in my price range, and despite my reluctance to buy a car that day, I simply could not walk away! Nick helped me get my dream car, and I am exceptionally happy to have been able to work with him that day. His courteous, charismatic, and knowledgeable attitude made him a great salesman to work with, and I appreciate that he was never pushy or "shark"-like in any way. I LOVE my car, and I look forward to working with Heritage in the future on the upkeep of my Beetle. More

Great Experience. Shawn was VERY FRIENDLY AND EXTREMELY EFFICIENT! It was also pleasant to discuss with Mrs Joyce. I did not feel pressured, I got great input in my selection of the car and extraordinary EFFICIENT! It was also pleasant to discuss with Mrs Joyce. I did not feel pressured, I got great input in my selection of the car and extraordinary help on all the formalities. My key words to characterize my experience are: respect, great price and great efficiency. More

My daughter and I came in to this dealership on Saturday 11/13/2010 to view and gather information on leasing a 2011 VW Jetta. We noticed immediately the friendly and pleasant atmosphere. We were greeted pr 11/13/2010 to view and gather information on leasing a 2011 VW Jetta. We noticed immediately the friendly and pleasant atmosphere. We were greeted prompty and all questions answered professionally. We returned on monday 11/15/2010 to lease the Jetta. I have fifty years experience purchasing automobiles and this experience has been at or near the top. Very comendable staff in all areas. Thank you. More

My wife and I bought a 2011 Jetta at Mile One Heritage in Parkville, Maryland today.It was the best car buying experience we have had in nearly fifty years.The customer service and quality of professionalism Parkville, Maryland today.It was the best car buying experience we have had in nearly fifty years.The customer service and quality of professionalism of the three people who worked with us was exemplary.The rapport established was excellent and the price was agreeable. We recommend, without reservation, the Mile One Heritage Volkswagen at 9215 Harford Road. John and Janet Beyers More

We drove to this Dealership from Delaware (a two hour drive) based on their outstanding reviews. To say the least we were not disappointed. All of the staff were very helpfull and showed a level of proff drive) based on their outstanding reviews. To say the least we were not disappointed. All of the staff were very helpfull and showed a level of proffesionalism I have never seen when shopping for a pre-owned vehicle. We got more than we thought we would for our trade, and bought a car for thousands less than it would have cost us locally. Our Sales person was Nick Maranto, and would recommend him as a salesperson to anyone. This dealership is where the deals are! More

From the time we pulled onto the lot until the we drove off with our new Jetta, the service was excellent. No pushy sales attempts, everyone was knowlegable and willing to help make the deal a success for off with our new Jetta, the service was excellent. No pushy sales attempts, everyone was knowlegable and willing to help make the deal a success for all. The dealer ship has a nice selection of cars to choose from and we found the one that was best for us. More

After doing a lot of research online and finding the used car I was very interested in on cars.com, I was worried the process of going to the dealership to test drive and then haggle would be quite a burden. car I was very interested in on cars.com, I was worried the process of going to the dealership to test drive and then haggle would be quite a burden. But I was put at ease immediately upon coming into the dealership and meeting Nick Maranto. He was the complete opposite of the stereotypical car salesman and was extremely easy to work with throughout the entire process. He was never pushy and always wanted to make sure I was happy at each step along the way to me driving off in my new car. I would highly recommend Nick and MileOne Heritage VW for a relaxed and easy car buying experience. More

Herb and Jay were both excellent at meeting my (very precise) needs today while purchasing my 2011 VW Jetta. I had specific colors and option combos in mind, and they worked very diligently to find me precise) needs today while purchasing my 2011 VW Jetta. I had specific colors and option combos in mind, and they worked very diligently to find me the exact vehicle that I wanted. They were both exceptionally friendly with me, and didn't fail to offer me a beverage or breakfast. I felt comfortable being around them for a very long 3 hours. I didn't feel like I was cheated or manipulated in anyway as I have before dealing with other dealerships. If I were rating Mile One/Heritage VW of Baltimore on a scale from 1-10, I would definitely say that they earned a 10. It was a really great. no pressure or stress buying experience. Their prices are very competitive with other VW dealerships in Maryland, too. I believe after everything was said and done that I drove away with my vehicle being marked down WAY below invoice. They also threw in some really great accessories! More

By the time I got to this location looking for the Jetta that I had in mind, it was my third dealership already! My Experience at this location was phenomenal! Unlike the other two places, Mile One Herita that I had in mind, it was my third dealership already! My Experience at this location was phenomenal! Unlike the other two places, Mile One Heritage was not trying to sell me something other than what I was looking for. I initially spoke to Karen Joyce (sales manager) who was able to arrange a meeting for me with Shawn Jeffries. Mr. Shawn Jefferies did a great job of understanding what I needed at this point in time. He was very sincere as well as transparent about the terms of the deal I was inquiring about. By the time I test drove my car and went through the details of the paperwork, all my questions were fully addressed. Because customer service is important to me, I usually find myself being critical. In this particular incidence there is absolutely nothing negative I can say about my experience at Heritage. I walked in there somewhat unsure about how my experience was going to be and I walked away completely satisfied. They are like family to me now, and I will be sending many people there! More

Mr. Jeffries did a great job in customer service all the way. He was kind, informative and professional. The other staff (General Manager, Financial Manager and Service personnel) were also supportive in way. He was kind, informative and professional. The other staff (General Manager, Financial Manager and Service personnel) were also supportive in completing our purchase. We would recommend Heritage MileOne Volkswagen Parkville for future purchases. Thank You!! More