Heritage Volkswagen Parkville

Randall was an outstanding sales associate. He made sure Randall was an outstanding sales associate. He made sure I was comfortable during the process and accomodated my every need. He even went above and b Randall was an outstanding sales associate. He made sure I was comfortable during the process and accomodated my every need. He even went above and beyond to make my 4yr comfortable and made us feel at home. Every question that I had in reference to the buying process he knew an answer. He made sure all of my questions were answered before I left. The work environment was nice and serene. I discussed with Randall my needs, wants, and budget. He met and exceeded all of my requirements. Overall I rate the dealership and Randall with 5 stars! More

We purchased our VW from this dealer and had a wonderful "sales" experience, everyone was very helpful and professional. We did wonder how the "after sales service" would be, well what a surprise it was bet "sales" experience, everyone was very helpful and professional. We did wonder how the "after sales service" would be, well what a surprise it was better than we could have ever imagined. We have had regular services and "unexpected" repairs, we worked with Yvon, who I believe is Volkswagen's best kept secret, knowledgeable, professional and patient! Thank you Heritage Volkswagen Parkville, why would we go anywhere else for a Volkswagen. More

I use the dealership for all of my service needs because they take such good care of me. In an age where customer service falls by the way side, it is nice to get treated so well by people who know you (Yv they take such good care of me. In an age where customer service falls by the way side, it is nice to get treated so well by people who know you (Yvonne) and always make sure things are done to your satisfaction or better. They always get me in and taken care of in a very timely matter. I would highly recommend them to any friends or family! More

YEEEEEES!!!!! HERB WAS THE BEST!!!! I HAD BEEN NEEDING A CAR FOR YEARS LITERALLY. I WENT TO GO SEE HERB ON 05/04/2011 BY 05/06/2011 I WAS ROLLING OUT OF THE PARKING LOT IN MY NEW CAR. HERB IS A VERY HARD CAR FOR YEARS LITERALLY. I WENT TO GO SEE HERB ON 05/04/2011 BY 05/06/2011 I WAS ROLLING OUT OF THE PARKING LOT IN MY NEW CAR. HERB IS A VERY HARD WORKER. HERB WILL DEFINITELY GET YOU WHAT YOU WANT. I REALLY APPRECIATE THE DEDICATION, HARD WORK, AND PATIENCE HERB PUT INTO FINDING WHAT I REALLY WANTED. I WAS SO NERVOUS BECAUSE I HAD NEVER MADE A BIG PURCHASE LIKE THIS BEFORE SO AT TIMES I WOULD FEEL SICK AND HERB WOULD HAVE ANXIETY ATTACKS TRYING TO FIND THE CAR I WANTED. LOL. I WOULD DEFINITELY RECOMMEND HERB AS YOUR SALES PERSON. HE'S NOT THE TYPICAL "CAR SALESMAN" HE'S VERY HONEST WITH YOU AND HE WILL NOT STOP WORKING FOR YOU UNTIL HE FINDS WHAT YOU WANT. I CANT STRESS THAT ENOUGH. SOME CAR SALESMAN WILL PUT YOU IN ANYTHING JUST TO GET THE DEAL. HERB IS LOOKING FOR YOU TO COME BACK WITH YOUR FRIENDS AND FAMILY LATER. THE SERVICE HE PROVIDED WAS BEYOND EXCELLENT. THANKS!!!! More

The day we went in to the Heritage dealership we were not sure if we would be able to get a car due to credit issues.Herb approached us and helped us every step of the way. I normaly hate the way car salesma sure if we would be able to get a car due to credit issues.Herb approached us and helped us every step of the way. I normaly hate the way car salesman talk to you and hound you,Herb made us feel like actual people not just a paycheck for him. Not only did he treat us like people,he also had a great deal of knowledge about the job,that made me feel very confident to put my car buying in his hands. I was also very suprised to find out that not only was our salesman perfect,but everyone that was involved with our transaction was perfect. Usually when you find someone that is great,there is always something or someone that leaves a sour taste in your mouth.After this transaction I can guarantee that I will never buy a car from anyone else no matter the circumstances!! I can also guarantee that any time I hear someone talking about buying a car the words "Don't make a mistake GO to Heritage". Thank you so much for everything Heritage,from our family to yours. The Schroeder Family More

I am extremely satisfied. We were very impressed with the sales persons knowledge. He has only been employed for a very short time. It is very obvious that Santos has done his homework and has become ve the sales persons knowledge. He has only been employed for a very short time. It is very obvious that Santos has done his homework and has become very familiar with the details with the vehicles. Very personable and concerned about customer satisfaction. More

The Sales Team was wonderful when we purchased our vehicle. Herb and Mark were great. However, that is where the good service ended. Once we had an issue with the car and had to take it back to be lo vehicle. Herb and Mark were great. However, that is where the good service ended. Once we had an issue with the car and had to take it back to be looked at, the Service Dept was horrible. They were extremely rude and disrespectful. They basically try to get you in and get you out without addressing the problem. More

I have absolutely never before had an experience as soild from start to finish as the one I had at Heritage Volkswagon Parkville. My sister and I were both looking for a used vehicle. It began with Jon Jacks from start to finish as the one I had at Heritage Volkswagon Parkville. My sister and I were both looking for a used vehicle. It began with Jon Jackson, he met us in the lot but not before giving us a couple minutes to walk around on our own. His demeanor from the start was cordial, friendly and not overly pushy. He led us through some vehicle choices but only after giving us a chance to talk a bit about what we were looking for. Nothing about the experience was pushy in the least. After finding a number of cars we liked, Jon gathered up the keys so we could look inside. After deciding which ones we liked the best, we entered the dealership and Jim Abrecht the sales manager intriduced himself as well and began the process of reviewing our trades. If Jim is the one responsible for the trianing of the sales personel I can certainly see why Jon came across as polished and professional as he did. Never was any question left unanswered or the process left unexplained. I told both Jim and Jon then, that even if we werent able to settle on deals I would recommend the dealership simply based on the superb customer service and efficiency of the process not to mention the friendly professional demeanor of the staff. After going for our test drives and settling on the cars we liked, we sat down to discuss the prices. Believe it or not even that was a pleasure. I believe we were treated extremely fair on our trade in's and the final sale prices of the cars. We were then taken over to finance to discuss some other offerings from the dealership for warranties and add ons etc. Even this was handled and explained well and without pressure. The paperwork was prepared professionaly and well ordered. I did not spend as much time with him but I believe his name was Jay Mayham(sp?) He was simply outstanding as well. I do not feel I coupld possibly say enough about this dealership other then that I would recommend them to anyone unconditionally. More

Jim and Avery worked with me to pick out the perfect car for my daughter's high school graduation present. The car I decided on was not on the lot, but within one day they got me the car that I wanted and for my daughter's high school graduation present. The car I decided on was not on the lot, but within one day they got me the car that I wanted and the deal that I wanted. I went to several other VW dealers, a Toyota, and Mazda dealer and no one wanted to work with me to help me find the car that I wanted or the deal that I wanted. This is my 2nd purchase from Heritage of Parkville within the past 3 years. They do a great job and I will continue to do business with them and refer them to my friends and family. Sincerely, Jim Price More

I went in for a basic oil change and an Employee left a rag in my engine which in turn set my car on fire.The fire department had to be called and the fire chief pulled the burning rag out of my engine. He rag in my engine which in turn set my car on fire.The fire department had to be called and the fire chief pulled the burning rag out of my engine. Heritage Volkswagon Parkville did not want to take the blame...and the fire chief sent a personal report to them of his findings. Now Im having major problems with my vehicle and no one wants to help me. I am very upset about this matter and I would not recommend this dealer to anyone. More