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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,513 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,513 reviews

July 23, 2021

Tom Robinson was amazing, definitely would deal with him. I had Jared from finance and I was going to trade in my car (has a salvaged title). They were only going to give me $300 for it (worth a lot more on More

by lisatierney2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Robinson, Gabriel Walman, Jared Herbert, Steve Cho
July 22, 2021

It was truly refreshing to wok with Ms. Melissa while I was purchasing my vehicle. I expressed to her exactly what I wanted, how much money I was willing to spend on the new vehicle. she stayed in my bud More

by jozillmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2021

Ms Cole will do everything in her power to get you the best deal.Great overall experience working with ms cole. I will be back More

by ZW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Walman, Scott Cho
Jul 22, 2021 -

Heritage Volkswagen Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

July 19, 2021

Scott Cho, is absolutely the worse!! My wife has contacted this dealership NUMEROUS TIMES to pay their portion of our gap insurance, he REFUSES TO CALL US BACK! We are getting a bill from the bank f More

by Scottycon4
Customer Service
Recommend Dealer
No
Employees Worked With
Steve Cho
Jul 20, 2021 -

Heritage Volkswagen Parkville responded

Hi Scotty. Thank you for taking the time to review Heritage Volkswagen Parkville. Your input is important to us as we strive to meet then exceed your expectations. We sincerely apologize if you have experienced a lack of communication with our dealership, as this is not our way of doing business at any of our Heritage stores. Our General Manager, Brad Scammell, would like to speak with you to immediately address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Brad directly at bscammell@mileone.com or 410.663.7233 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

July 13, 2021

I recently traded in my vehicle and purchased a brand new VW Atlas Cross Sport at Heritage Volkswagen Parkville. Since I purchased my last 2 vehicles at this location and have had such great experiences in t More

by Abrooks1124
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Walman, Khaliq Thomas, Brad Scammell
Jul 15, 2021 -

Heritage Volkswagen Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

July 12, 2021

Walked into heritage new sales and thought I was I the preowned section by mistake. I was greeted by Melissa Cole. I told I came to see a preowned Tuscan. She explained I was in wrong place but she would More

by Moose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyrone Wilkens
Jul 14, 2021 -

Heritage Volkswagen Parkville responded

Hi Moose, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 12, 2021

Melissa is hands down the best sales person I have EVER worked with. My wife and I will only buy a car from Melissa Cole. More

by bzimmerman
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Heritage Volkswagen Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

July 12, 2021

For years I have always gone to dealers with my guard up and a pit in my stomach preparing for a passive aggressive battle over prices and deals to be made. I walked into Heritage with the same mentality to More

by Jeffhegeman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Holliday
Jul 14, 2021 -

Heritage Volkswagen Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

July 11, 2021

This is the second time I've bought a car from John. If that doesn't express how much faith and trust I have in him then I don't know what else will. I have worked with him during the crazy chip shortage m More

by TA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John DeMartino, Gabriel Walman, Scott Cho
Jul 13, 2021 -

Heritage Volkswagen Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 07, 2021

Driving around for 8 months with a faulty air bag in my BRAND NEW VW Atlas Cross Sport. In December 2020 we took our vw in because the airbag error light came on. The service center cleared out the erro More

by trupp1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel McMahon, Nick Strapon
Jul 12, 2021 -

Heritage Volkswagen Parkville responded

Hi Tyler. At Heritage Volkswagen Parkville, we strive to meet then exceed the expectations of all of our customers and are disappointed this did not occur. We sincerely apologize for the issues you have experienced with your vehicle and greatly appreciate you taking the time to speak with our General Manager, Bradley Scammell, regarding your situation. As discussed, if you have any further questions or future vehicle needs, please reach out to Brad directly at bscammell@mileone.com or 410.663.7233 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback.

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