Heritage Volkswagen Parkville

The Sales Team was wonderful when we purchased our vehicle. Herb and Mark were great. However, that is where the good service ended. Once we had an issue with the car and had to take it back to be lo vehicle. Herb and Mark were great. However, that is where the good service ended. Once we had an issue with the car and had to take it back to be looked at, the Service Dept was horrible. They were extremely rude and disrespectful. They basically try to get you in and get you out without addressing the problem. More

I am extremely satisfied. We were very impressed with the sales persons knowledge. He has only been employed for a very short time. It is very obvious that Santos has done his homework and has become ve the sales persons knowledge. He has only been employed for a very short time. It is very obvious that Santos has done his homework and has become very familiar with the details with the vehicles. Very personable and concerned about customer satisfaction. More

I have absolutely never before had an experience as soild from start to finish as the one I had at Heritage Volkswagon Parkville. My sister and I were both looking for a used vehicle. It began with Jon Jacks from start to finish as the one I had at Heritage Volkswagon Parkville. My sister and I were both looking for a used vehicle. It began with Jon Jackson, he met us in the lot but not before giving us a couple minutes to walk around on our own. His demeanor from the start was cordial, friendly and not overly pushy. He led us through some vehicle choices but only after giving us a chance to talk a bit about what we were looking for. Nothing about the experience was pushy in the least. After finding a number of cars we liked, Jon gathered up the keys so we could look inside. After deciding which ones we liked the best, we entered the dealership and Jim Abrecht the sales manager intriduced himself as well and began the process of reviewing our trades. If Jim is the one responsible for the trianing of the sales personel I can certainly see why Jon came across as polished and professional as he did. Never was any question left unanswered or the process left unexplained. I told both Jim and Jon then, that even if we werent able to settle on deals I would recommend the dealership simply based on the superb customer service and efficiency of the process not to mention the friendly professional demeanor of the staff. After going for our test drives and settling on the cars we liked, we sat down to discuss the prices. Believe it or not even that was a pleasure. I believe we were treated extremely fair on our trade in's and the final sale prices of the cars. We were then taken over to finance to discuss some other offerings from the dealership for warranties and add ons etc. Even this was handled and explained well and without pressure. The paperwork was prepared professionaly and well ordered. I did not spend as much time with him but I believe his name was Jay Mayham(sp?) He was simply outstanding as well. I do not feel I coupld possibly say enough about this dealership other then that I would recommend them to anyone unconditionally. More

I went in for a basic oil change and an Employee left a rag in my engine which in turn set my car on fire.The fire department had to be called and the fire chief pulled the burning rag out of my engine. He rag in my engine which in turn set my car on fire.The fire department had to be called and the fire chief pulled the burning rag out of my engine. Heritage Volkswagon Parkville did not want to take the blame...and the fire chief sent a personal report to them of his findings. Now Im having major problems with my vehicle and no one wants to help me. I am very upset about this matter and I would not recommend this dealer to anyone. More

Jim and Avery worked with me to pick out the perfect car for my daughter's high school graduation present. The car I decided on was not on the lot, but within one day they got me the car that I wanted and for my daughter's high school graduation present. The car I decided on was not on the lot, but within one day they got me the car that I wanted and the deal that I wanted. I went to several other VW dealers, a Toyota, and Mazda dealer and no one wanted to work with me to help me find the car that I wanted or the deal that I wanted. This is my 2nd purchase from Heritage of Parkville within the past 3 years. They do a great job and I will continue to do business with them and refer them to my friends and family. Sincerely, Jim Price More

My experience with this dealership, and its salespersons, was nothing short of spectacular. All employees were so kind and honest about the entire transaction. I never felt pressured at any point, instead I was nothing short of spectacular. All employees were so kind and honest about the entire transaction. I never felt pressured at any point, instead I felt 100% supported by my Salesperson, John Jackson, to make the decision that was best for me. Ultimately, John helped guide me to an option that was a perfect fit for myself and my lifestyle. I am extremely pleased with the vast knowledge this dealership brings to the table about their vehicles and financing options. What I am most pleased with, is the integrity of the Heritage Volkswagen dealership. If they say they are going to do something, it gets done. At no point during the sale of my new vehicle, was I ever hit with any "surprises" in financing or any other department. I was at ease throughout my entire experience and made to feel "at home amongst friends" while working with John to complete my purchase. I would, and have already, recommend Heritage Volkswagen to friends and family. Their facilities, staff and salespeople go above and beyond what you would expect from a car dealership. The decision, to give them my business, was an easy one. Rest assured I will continue to give them my business for years to come. Thank you John Jackson and Heritage Volkswagen, for a job well done! More

My experience at Heritage Volkswagon Parkeville was a pleasant one. They walked me through the process and best of all made me feel comfortable with the experience. I did not feel pressured by anyone to pleasant one. They walked me through the process and best of all made me feel comfortable with the experience. I did not feel pressured by anyone to do anything. Everyone there was helpful and very nice. I would recommand others to come here just because of the great service. More

The car I was searching for turned out to be very difficult to find. Heritage Volkswagen was the only dealer to respond quickly with a great quote. Other dealers seemed to have given up and not pur difficult to find. Heritage Volkswagen was the only dealer to respond quickly with a great quote. Other dealers seemed to have given up and not pursue my specific car, but Avery from Heritage never stopped looking. He eventually found my vehicle and had it delivered the next day. As for the overall experience at Heritage, it was superb. I was happy to only deal with one person instead of being juggled between different people. I left with a great price and a great car. The staff I met that day were very nice. I have already mentioned, to some friends, my experience at Heritage Volkswagen. More

Avery Stewart was great! He made sure I got everything I wanted and how I wanted it. He was helpful and friendly. He took the time to explain everything and go step by step, making sure I understood everyth wanted and how I wanted it. He was helpful and friendly. He took the time to explain everything and go step by step, making sure I understood everything.I would recommend him to anyone. I am very happy with my purchase, I got everything I wanted! More

The staff wa very helpful and friendly and there was no high pressure sales tacticts. I got the car I wanted and payed the price I did want to pay and they worked with me on the financing aspect of my car high pressure sales tacticts. I got the car I wanted and payed the price I did want to pay and they worked with me on the financing aspect of my car purchase. I would buy another car from heritage Volkswagen again More