Heritage Volkswagen Parkville

When I first visited the dealership I was in the market for a used VW. After hearing about the safety features on the 2011 Jetta, along with the reasonable price, I decided to buy a new car. Joe Balcar was for a used VW. After hearing about the safety features on the 2011 Jetta, along with the reasonable price, I decided to buy a new car. Joe Balcar was very knowledgeable about the vehicle and friendly and helpful. More

Easiest and most pleasureable car buying experience ever! Availability and follow-up of sales staff was excellent. Price negotiations were stress-free and resulted in a fair deal for all parties. I highly re Availability and follow-up of sales staff was excellent. Price negotiations were stress-free and resulted in a fair deal for all parties. I highly recommend Heritage Volkswagon! More

Randall Is the best salesman I have ever dealt with. He went above and beyond and i will return to him for future buys. The dealership is great went above and beyond and i will return to him for future buys. The dealership is great More

Overall it was fairly painless. There was more back and forth on price than I would have preferred, especially having purchased 3 vehicles there previously. I wound up using a new car price service to gua forth on price than I would have preferred, especially having purchased 3 vehicles there previously. I wound up using a new car price service to guarantee the lowest price, which they matched. Without that figure though, I think getting to the bottom line would have been an uphill climb. With that said, Herb Randolph was very helpful. The only comment I would make was that with other vehicles I've purchased, particularly from Mini and Mercedes, the salesman I worked with would spend 20 minutes in the vehicle with me walking me through features and how to access them, setting up bluetooth, etc, etc. Would have been a nice way to get acquainted with all of the intricacies of the vehicle. More

I had a great experience at the Volkswagen dealership in parkville md. Ray was very friendly and greeted my mother and I when we arrived at the dealership. parkville md. Ray was very friendly and greeted my mother and I when we arrived at the dealership. More

My experience with Avery was very good. I appreciated his low-key approach, and his relatability was appropriate and professional. Other associates were similarly helpful. his low-key approach, and his relatability was appropriate and professional. Other associates were similarly helpful. More

Friendly, good customer service, and willing to make a deal. Went in to look at a new jetta wagon and went home with a used passat wagon. Got more car for the money and they kept the finance rates low. deal. Went in to look at a new jetta wagon and went home with a used passat wagon. Got more car for the money and they kept the finance rates low. More

Buying my dream car from Heritage Volkswagen was a simple process. I applied for credit online and was pre-approved quickly. I already knew the car I wanted and although it took some negotiation to get the p process. I applied for credit online and was pre-approved quickly. I already knew the car I wanted and although it took some negotiation to get the price and payments to agreeable terms, they came through and I had my car in less than 2 days. The service was great and I liked the way everyone worked together to make the process easy for me. I would recommend Heritage to anyone that is looking for a new or used VW vehicle. More

Jon was a great salesperson. While we did hit a few road blocks with the general sales manager and a price, Jon called me after I had left to offer me a great price, and I rushed back over and went home wit blocks with the general sales manager and a price, Jon called me after I had left to offer me a great price, and I rushed back over and went home with my 2010 Kia Soul in record time. More

I went in because of a loud noise coming from my engine. I found out that the cost of my repairs would be over $5000! Thank God I had a warranty. The only problem was that I did not have all of my service i I found out that the cost of my repairs would be over $5000! Thank God I had a warranty. The only problem was that I did not have all of my service information and there was a big chance that my warranty would not cover my repairs. Yvonne patiently worked with me to track down all of my information and make it possible for my repairs to be covered. Along with this, she bargained a rental for me. The repairs ended up taking much longer than expected because certain parts had to be ordered. I explained to Yvonne that I REALLY needed my car and told her what my budget was because I could not afford the extra days that I had to cover on the rental. She stayed over her shift, working hard to get the car sooner. When I finally got it, it was almost 8pm (her shift had ended at 6), and not only was my car cleaned and ready, but she had worked the system so that the extra parts were well within my budget. If you need someone that will give you a personalized experience, and you dont usually trust the automotive repair individuals (like most of us), find Yvonne. She will ensure that anything you need to have done will be at the lowest price available, with the best customer service possible. There were times when I called her desk more than 5 times for the day, and each time she greeted my patiently and enthusiastically, ready to answer any questions and solve any problems. Thank you so much Yvonne for providing the best car experience I have ever gotten. Heritage Volkswagon will be the FIRST place I go with if I ever have any car problems again! More