Heritage Volkswagen Parkville

When I first walked into showroom I knew very little about Volkswagons and was giving them a courtious look before deciding on a buying a Altima,Accord,Cambry or Sonata. After talking to both Jim & Joe about Volkswagons and was giving them a courtious look before deciding on a buying a Altima,Accord,Cambry or Sonata. After talking to both Jim & Joe I was convinced that my best buy would be a Passat as it offered more than the others I was considering. Not only were they very knowledgable, but very friendly and easy to deal with. I'm happy with the deal I made and after just one week I'm happy and would certainly reccomend this dealership to my friends. More

Mr Balcar would have gotten all 5's. He was pleasant and straight forward about the car purchase. We worked on pricing and had agreed, shaken hands on a price on the car. We proceeded w paperwork and then straight forward about the car purchase. We worked on pricing and had agreed, shaken hands on a price on the car. We proceeded w paperwork and then the manager came over and said he had made a mistake with addition on the price and could only sell us the car for $500 more than the agreed upon price. Ultimately he compromised and we paid $300 more that the handshake price. The process was uncomfortable and had we not really wanted the car, come from far away to buy the car, we would have walked out. You may be happy with this scenario, it may have been intentional for all we know. But to us it was more of the same. A not so nice process of buying a car. That being said, Mr Balcar was very nice and these numbers are not a reflection of him but of the general experience. On the up side, the financing part went very smoothly and we felt like the options we were offered sweetened the not so nice experience. We did come a long way for the car and the car we wanted was indeed on the lot, in great condition. Basically, everything went great except for the managers miscalculation which colored an otherwise good experience. More

I had a really good experience with the dealership and with Herb, in particular. I really enjoy my new car and I'd be happy to do business with Herb, again. with Herb, in particular. I really enjoy my new car and I'd be happy to do business with Herb, again. More

The dealership was willing to work with me to get the price I wanted. The salesperson was friendly and courteous .. They had the color I needed. price I wanted. The salesperson was friendly and courteous .. They had the color I needed. More

I had an absolutely terrific experience buying a brand new 2012 GTI at Mile One Heritage Volkswagen in Parkville, and the salesperson I dealt with, Avery Stewart, was fantastic. Their sister dealership i new 2012 GTI at Mile One Heritage Volkswagen in Parkville, and the salesperson I dealt with, Avery Stewart, was fantastic. Their sister dealership in Owings Mills had the exact GTI I wanted in stock, and the entire car-purchasing process was limited to an afternoon. I got an awesome price on the car, and absolutely no haggling was required. Seriously, buying a car in 2012 is so easy -- Heritage was willing to go a bit under invoice, and I was easily able to check online that they were indeed under invoice. Great financing rate, too. I will definitely continue to do business with these guys, and refer people to Avery and the Heritage team. This is my first VW, and at one week in, I am THRILLED! :-) Nick Gold Baltimore More

I had a great experience with this dealership. Every one was very helpful and friendly. And most Importantly they did what they said they would do, and came thru for me. I had contacted three other dealers was very helpful and friendly. And most Importantly they did what they said they would do, and came thru for me. I had contacted three other dealers and was told something else different when I arrived. The financing was easy and they got the car I wanted. I would Recommend this dealership to anyone looking to buy a new or used car. Sincerely, C.Couser More

From the minute i walked through the door i had a positive feeling. Jon walked up not like a bum rush but real casual, talked to me and my wife and showed us a wide variety of new cars until i saw th positive feeling. Jon walked up not like a bum rush but real casual, talked to me and my wife and showed us a wide variety of new cars until i saw the one i liked. We all went for a test drive in the pouring rain and my wife and i loved the new Volkswagen Jetta SEL. I had to trade in my most favored car a Jeep Wrangler and got a the most astounding trade in price for it. We sat down with Jon to see what our options were and what we were looking for deal-wise. There wasn't endless hours of haggling with us or running us around. We said a offer and they worked hard to make it happen. I drove away in my very first brand new car in my life, and I'm 31. I have had my Jetta for about two weeks and i love it. Thank you guys for all your help and support. More

Yvonne is the best service rep I have ever dealt with. Very prompt, professional & attentive. (And fun to talk to). I have NEVER bought a car from any dealer more than once after buying about 15 cars in Very prompt, professional & attentive. (And fun to talk to). I have NEVER bought a car from any dealer more than once after buying about 15 cars in 30 years. While it probably doesn't help VW's bottom line, this is the longest I have ever had the same car. I LOVE my Eos, Shirley. I will most likely buy another VW from this dealer just so I can have Yvonne as my service rep. More

As a first tim car buyer, my experince as made simple and pain-free. I was able to look at and then buy a new car with everythin explained to me and to not be pushed into buying anything I wasnt inteested in pain-free. I was able to look at and then buy a new car with everythin explained to me and to not be pushed into buying anything I wasnt inteested in. Overall, my experience at Heritage Volkswagen was wonderful and I will continue to buy my cars there in the future. More

The service department at customer service is fantastic I can always depend on straight answers and quality work that will be followed up by Yvonne , She always asks me if I have any concerns . She just make can always depend on straight answers and quality work that will be followed up by Yvonne , She always asks me if I have any concerns . She just makes you feel confident about using Heritage VW service. Thanks More