Heritage Volkswagen Parkville

Mike was patient with my son and I as we worked through a car choice. Once we settled on our short list he worked with us to find the right colors and features. The deal was fair to both sides and the proc car choice. Once we settled on our short list he worked with us to find the right colors and features. The deal was fair to both sides and the process was smooth and quick. More

Herb was an excellent salesperson. We also really appreciated the assistance provided by some of the other personnel who drove with us, relocated cars in the lot and showroom, cleaned the car, etc. A appreciated the assistance provided by some of the other personnel who drove with us, relocated cars in the lot and showroom, cleaned the car, etc. Again, Herb was great to work with. More

I totaled my Jetta a few weeks ago and had to start shopping for a new car. I started at Heritage Volkswagen and compared prices over the next few weeks, but no one could give me a better price or bet shopping for a new car. I started at Heritage Volkswagen and compared prices over the next few weeks, but no one could give me a better price or better service than Mike. I was impressed by how friendly and helpful he was, and that he even remembered my name when I came back! Working with him to find a new car that was suitable for my price range was a great experience, especially since I didn't feel like I was being rushed to make a decision, unlike at some of the other dealerships I went to. I'm very happy to have a new car so soon and will definitely pass the good word on. More

Bought my first new car today at Heritage VW. Was a very positive experience overall. Worked with Mike Andrews, who was great in helping me find a car that matched what I was looking for, and explaining my positive experience overall. Worked with Mike Andrews, who was great in helping me find a car that matched what I was looking for, and explaining my options and answering my questions. More

Mike Andrews provided superior customer service. He worked with me to find the exact color GTI I wanted, even though it took some time. After the car arrived, Mike made sure to keep me apprised of the worked with me to find the exact color GTI I wanted, even though it took some time. After the car arrived, Mike made sure to keep me apprised of the next steps and when to come in to complete the purchase. More

When we came in to purchase a new Jetta TDI we were not informed of a recall that had been issued until two days latter when the sales department informed us that we could not receive our car until the rec informed of a recall that had been issued until two days latter when the sales department informed us that we could not receive our car until the recall was complete. We signed papers on the vehicle and nothing was mentioned. We finally took delivery ten days after our intial visit and are very pleased with the product. VW makes a very good vehicle and I will recomend VW and Heritage to friends and family, communication just needs to be improved. Customers that want a good product will wait, don't be afraid to be upfront with all the facts instead of telling people after the deal is done. Your internet reprsentative, Mr. Young, was a very strong point in getting us in the door in the first place. More

Herb qwas great. He stuck with us for over two months to find the right car. He went out of hisway to make sure we could see a car from another dealership, came in on his day off, and used his influence at find the right car. He went out of hisway to make sure we could see a car from another dealership, came in on his day off, and used his influence at the dealership to have to have a recently turned in vehicle, inspected and prepped so we could see it and test drive. That was the car we ended up buying. No fault of Her's but it amazes me that with advances in technolgy, it STILL takes two hours to actually purchase the car once you have decided. That seems to be the case everywhere. That whole process needs to be fixed. More

This is the 2nd VW we have purchased from this dealer and all in all, it is a great experience. I love the my new Tiguan, even though I wasn't able to get my first choice in color (or my 2nd choice). I did all in all, it is a great experience. I love the my new Tiguan, even though I wasn't able to get my first choice in color (or my 2nd choice). I did my original inquiry for this car via the internet - received an email quote with color choice being no problem at all. I was able to get my third choice of color. I'm not quite sure I got it for the price I was quoted, but it was pretty close. Joe Balcar was a great salesman - very nice, patient and attentive to us for the whole 6 hours we were there. I would definitely recommend Joe to anyone looking to shop at this dealer. Actually, I have already passed his name on to a friend. Avery really worked hard to try to find my first choice, and I do appreciate his time too. More