Heritage Volkswagen Parkville

Buying a new car can be a very stressful experience; however, the Parkville VW staff made my experience wonderful compared to a previous purchasing experience. Santos, my salesperson, was very knowledge however, the Parkville VW staff made my experience wonderful compared to a previous purchasing experience. Santos, my salesperson, was very knowledgeable of the product and went above and beyond not only explaining safety features and technology but later modeling how these features work when the car was mine. He was very friendly and established rapport with my husband I while we were waiting for the numbers to be worked up. He offered us drinks and always made sure any questions we had were answered along the way. He really expedited the process and showed no frustration when the insurance kept us on hold for 40 minutes.. We actually felt bad that he stayed late for us. I only interacted with Roman for a short time, but he too was very approachable and made one feel willing to ask questions. I know that they gave me the best deal that they could. They also gave great incentives that I have never heard of before from a dealership: $500 off the internet price or a new IPAD 2. While insurance and finance gave a little stress to the experience, I ended up leaving a happy customer! I would direct any friends or family to Mileone in the future. Thanks! More

Describing this team as exceptional and selecting perfect scores for my experience with our salesman, Mike Andrews, would not give my sale at Heritage VW justice. This was the first time my wife and I had e scores for my experience with our salesman, Mike Andrews, would not give my sale at Heritage VW justice. This was the first time my wife and I had ever bought a new car, either together or personally, so our expectations were built upon stereotypes. From the very first meeting to us driving away in our brand new Passat, we were treated with respect, freedom to take our time asking questions, and never felt pressured into any direction by the salesman. His advice was both realistic and well informative and exceeded our expectations as to what a new car salesman can do. We felt this sale was not only personal to ourselves, but to him as well, and felt that he wanted to get us in the right car without sacrificing our budget. The Financial Manager was also very clear and made sure to go into depth with any areas that we didn't fully understand. We've already fallen in love with the car and now I feel even more comfortable with the purchase knowing that a stellar team put me in it. I highly recommend that you visit Heritage VW for your VW desires. More

i waas very impressed with this dealership. the showroom was very clean, the personnel was very friendly, and willing to answer any questions that we had . my sales peerson was very knowledgeable about the was very clean, the personnel was very friendly, and willing to answer any questions that we had . my sales peerson was very knowledgeable about the vehicle that we were interested in buying. i was very impressed with this dealership, and i would recommend it to my friends. More

Herb Randolph is the main reason we keep coming back to Heritage. His honesty and and ability to find the right vehicle for us is not often seen these days. I'd recommend Herb Randolph to anyone. Thanks fo Heritage. His honesty and and ability to find the right vehicle for us is not often seen these days. I'd recommend Herb Randolph to anyone. Thanks for everything Herb, LOVE the new car. More

My experience at Heritage Volkswagon was great. I called on the phone Mr Mendez was friendly and knowledgable. I made an appointment and Mr Mendez was punctual. We discussed the type of vehicle I was intere on the phone Mr Mendez was friendly and knowledgable. I made an appointment and Mr Mendez was punctual. We discussed the type of vehicle I was interested in purchasing and went on a test drive. I decided that i wanted to purchase the model that I test drove. The whole process took all of two hours. I am now a proud owner of a 2012 Volkswagon Passat. More

I am 54 years old and have purchased or leased cars for over thirty years. In all that time I don't remember a more pleasant, professional and easy experience. Mike was outstanding. This car was for my over thirty years. In all that time I don't remember a more pleasant, professional and easy experience. Mike was outstanding. This car was for my wife--(who gets very nervous when we make major purchases). Mike made her feel very comfortable. He answered all our questions. And in my opinion got us a great deal. This is our third car from Heritage--If I was not extremely satisfied, we would take our business elsewhere. Thank You So Much! More

great service especially Roman Clark he was really on the ball really motivated and a great help to get me in the car I wanted Randall was also extremely helpful they even called me to see how I enjoyed the ball really motivated and a great help to get me in the car I wanted Randall was also extremely helpful they even called me to see how I enjoyed the car great customer service and friendliness great overall. More

Randall was great to work with. He asked all of the right questions, without being pushy, which was tremendously helpful in my decision to purchase a new vehicle. Most importantly, Randall was very patient w questions, without being pushy, which was tremendously helpful in my decision to purchase a new vehicle. Most importantly, Randall was very patient with me as I decided what exactly I wanted and whether I was ready to make the purchase. Overall great experience, all because of Randall. More

After scouring the internet for months, we were drawn to Heritage VW by their ability to deal over the Net. They didn't give weak / time-consuming tactics like "the car sells itself" or we'll discuss this Heritage VW by their ability to deal over the Net. They didn't give weak / time-consuming tactics like "the car sells itself" or we'll discuss this once you come into the dealership. The 4 hour trip to Heritage VW was well worth the trip. We left satisfied with our purchase of a 2012 VW TDI Jetta. At Heritage VW, the sales representatives "sold" us the car by being very professional and patient with our numerous request for information and pricing. More