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Heritage Volkswagen Parkville
Baltimore, MD
1,514 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,514 reviews
January 04, 2012
Avery was friendly, helpful, and easy to work with. I would definitely come back to the dealership and ask for him if I was looking for another car. would definitely come back to the dealership and ask for him if I was looking for another car. More
by sbishop11
Employees Worked With
Avery Stewart, Avery Stewart
January 03, 2012
I received great service from the Heritage Autobody shop located in Parkville. I was getting poor service and various crazy quotes from Jerry's Chevrolet off of Joppa Road. They told me they would have to located in Parkville. I was getting poor service and various crazy quotes from Jerry's Chevrolet off of Joppa Road. They told me they would have to take the door off of my Saturn to replace the handle. Tony the manager at Heritage was nice and friendly and told us that would not be nessasary. I would trust Heritage with my next autobody shop needs and they have now gained a customer for service as well! I ended up paying 3x less than what Jerry's quoted for the fix and the handle was repaired the next day. Great experience and would recommend to others! More
by Mremeto
Employees Worked With
Tony
December 30, 2011
This was my first new car. The staff was great and my dealer mike andrews was great he had a great knowledge base and good personality.The sales manager roman was a big help with everthing as well. Over dealer mike andrews was great he had a great knowledge base and good personality.The sales manager roman was a big help with everthing as well. Over all Heritage was a well ran dealership. More
by gideoncon
Employees Worked With
Mike Andrews
December 29, 2011
My entire experience at Heritage VW in Parkville was very pleasant. Mike Andrews is extremely helpful, responsive, and knowledgeable. The exterior/interior color combination that I wanted was difficult to fi pleasant. Mike Andrews is extremely helpful, responsive, and knowledgeable. The exterior/interior color combination that I wanted was difficult to find. Mike Andrews was very personable and always kept me informed with different options and we were eventually able to find the exact car that I wanted. Throughout the time that Mike and I were working together to find a car that suited me, he was always very good about calling me back and answering any questions that I had. I really love my car and owe my great experience to Mike Andrews and Heritage VW in Parkville. More
by sbednarczyk
Employees Worked With
Mike Andrews
December 28, 2011
AVERY EXPLAINED IN DETAIL THE BUYING AGREEMENT. VERY KNOWLEDGEBALE AND COURTEOUS.BUYING THE TIGUAN WAS PLEASURABLE AND NOT STRESSFUL. THE CREDIT MANAGER MR MAHAN ALSO WAS VERY STRESS FREE IN THE BUYIN KNOWLEDGEBALE AND COURTEOUS.BUYING THE TIGUAN WAS PLEASURABLE AND NOT STRESSFUL. THE CREDIT MANAGER MR MAHAN ALSO WAS VERY STRESS FREE IN THE BUYING PHASE OF THE AGREEMENT. IN ALL THE PURCHASE AGAIN WAS VERY STRESS-FREE. THANK YOU VERY MUCH More
by GARY PERKINS
Employees Worked With
AVERY STEWART, Avery Stewart
December 26, 2011
We loved working with Santos! He worked very hard to get us a great deal on our trade and our new Jetta. We love our new Jetta and we will definitely be coming back! us a great deal on our trade and our new Jetta. We love our new Jetta and we will definitely be coming back! More
by andakay
Employees Worked With
Santos
December 22, 2011
This is the 2nd car I purchased from Heritage VW. And I had all my service done at the intervals suggested in the scheduled maintence guide. After my first experience I was very happy with my purchase and had all my service done at the intervals suggested in the scheduled maintence guide. After my first experience I was very happy with my purchase and the service. So I wanted to move up to a larger car, and I am very happy with my Passat. And I am looking for to many years of service like I have been getting. More
by SteveVW16
Employees Worked With
Santos Mendez, Jim Abrecht
December 21, 2011
My husband found this car online. The car was priced higher then my local dealership and Heritage had no issues matching the price. The experience was great! Avery was very knowledgable about the car I higher then my local dealership and Heritage had no issues matching the price. The experience was great! Avery was very knowledgable about the car I was buying and very personable. This was the one of the best VW purchases we have had in the past 20 years. We are now a lifetime customer - even though they are an hour away. More
by msvedub
Employees Worked With
John & Avery, Avery Stewart
December 20, 2011
Within minutes of posting interest in a new Jetta, i was called by Randall. i saw him that evening and was put in touch with Herb and Jim who took care of me. the next day i was in a new Jetta. they took ca called by Randall. i saw him that evening and was put in touch with Herb and Jim who took care of me. the next day i was in a new Jetta. they took care of me with my trade -in and walked away with a new car with a prcie i can live with. More
by dceresini
Employees Worked With
Jim Abrecht and Herb, Herb Randolph
December 19, 2011
UPDATE: Within 20 minutes of submitting this post, I received a call from the Management of Heritage and they offered to mail me new mats. I think this was EXCELLENT customer service. I would definitely received a call from the Management of Heritage and they offered to mail me new mats. I think this was EXCELLENT customer service. I would definitely recommend this dealership to anyone. OLD POST: The service we got at Heritage was outstanding. The team, Randal Melvin, Mike Andrews and Karen from Finance were knowledgeable and professional but more so, friendly. They took the time to explain the product and the financial procedures. It was a smooth and very comfortable experience for me. Notwithstanding, I rated my overall experience as "OK" because the down side, which was somewhat disappointing was that the morning after closing the deal, I noticed that the vehicle did had not have any mats for the front seat. I called Mike and he explained that , although "Certified Pre-Owned" the car really is "AS-IS" My dissatisfaction is not indicative of the integrity of the team, because it is not their fault, but I think that it is OUTRAGEOUS that Volkswagen sold me a "certified" vehicle in excess of $20k WITHOUT something as basic as mats. I find this circumstance particularly vexing because I had taken the time to buy brand new mats for the vehicle that I traded in. I would very much welcome any conversation aimed at resolving this issue. More
by joydeed
Employees Worked With
Randal Melvin, Mike Andrews, Karen, Randall Melvin , Karen Joyce
