Heritage Volkswagen Parkville

He is very knowledgeable and easy to work with. Great guy! Would definitely recommend to a friend. guy! Would definitely recommend to a friend. More

I was so pleased with their service especially the sales director and Melvin the dreadlock guy he’s superb director and Melvin the dreadlock guy he’s superb More

Bought a remote starter to be put in My 2021 Tiguan. They gave me an appointment two weeks out. Took off work and arranged transportation to get back home when I dropped it off. When I arrived on time for my gave me an appointment two weeks out. Took off work and arranged transportation to get back home when I dropped it off. When I arrived on time for my appointment one service rep greeted me checked me in but told me I needed to wait because Tyrone made my appointment and he was on the phone. So we waited and waited then there was an awkward silence for awhile. Tyrone was on hold. He asked Tyrone if he was on hold and Tyrone put his finger up signaling us to wait. Well when he finally got off the phone he informed me that they couldn’t work on my car today. Because they were to backed up. So I asked why someone didn’t call and give me a heads up he rudely replied I just found out so how could I have called you. So no regard for time wasted and my significant others time wasted as she took add work as well to help me with this appointment. So don’t go here if you want dependable customer service. They are unreliable!!!! And kind of rude. More

Loved my experience with sales, but my temporary tags have expired without receiving my plates and no one at the dealership will help. Have left two voicemails. have expired without receiving my plates and no one at the dealership will help. Have left two voicemails. More

In terms of a total overall experience... You couldn't ask for more than you get at Heritage. They treat you with integrity, honesty and respect-no ridiculous games, tricks or secret back off conversation ask for more than you get at Heritage. They treat you with integrity, honesty and respect-no ridiculous games, tricks or secret back off conversations. They actually work hard to earn your trust and establish a mutual respect. It's a very comfortable and relaxed atmosphere. It really is a smooth and painless process...it was spread over 2 separate evenings; but the entire process from finding the exact vehicle we wanted, test driving it, discussing and finalizing the price/financing/monthly payment and then signing all required paperwork took less than 3 hours!!! They will never make you feel pressured, rushed or uncomfortable. They provide you with ALL the options, choices and possible alternatives available to you plus all the relevant information you need and then they actually just let you make the decision that works best for YOU! And when everything is finalized, both sides walk away feeling That they're satisfied with a fair deal that makes everybody happy!! They're only goal is to help you get the exact vehicle you want or need and can afford at the best, most fair price possible. The whole sales experience at most dealerships leaves both sides with a high level of frustration, a feeling that you probably didn't get a good deal and an actual dislike and distrust for each other. The minute the paperwork is signed, you feel like they dodge you don't want to see you or talk to you and couldn't care less anymore. At Heritage, It's completely different...the sale is only the start of your experience and the beginning of an ongoing relationship. Every time you go back for anything, you'll see the same familiar faces every time. And they still make you feel just as welcome and comfortable as you did the first time you walked in. Right now, Most dealerships are selling the vehicles on their lot for thousands or even tens of thousands of dollars over sticker price... but Courtney, Gabe and Brad made it very clear to us immediately that Heritage Volkswagen is NOT doing that and have no interest in doing it... And not only that, but there were still even some rebates, discounts and incentives that can be applied! I was extremely surprised by this but it also made me really respect them, especially knowing that most people right now are either drastically overpaying or not even able to get a vehicle at all. More

Great experience, Corey, Khaliq and Sales Manager Charles.. outstanding service . Thank you for your time. Charles.. outstanding service . Thank you for your time. More

Spencer & the Team at Heritage VW Parkville were personable and understanding of my needs. World-class customer service! personable and understanding of my needs. World-class customer service! More

Just purchased the 2021 VW ID 4. Our sales rep, Courtney Coleman, was extremely helpful and knowledgeable about the vehicle. Look for him when buying a VW! Coleman, was extremely helpful and knowledgeable about the vehicle. Look for him when buying a VW! More

This is my 4th vehicle that I have purchased from Heritage. They always go above and beyond on satisfying me with the purchase. The are easy to work with, and know the product. Heritage. They always go above and beyond on satisfying me with the purchase. The are easy to work with, and know the product. More

Our purchase for a 2021 Volkswagon Tiguan was the best car buying experience thanks to Spencer Buettner. He explained everything thoroughly and was very patient. car buying experience thanks to Spencer Buettner. He explained everything thoroughly and was very patient. More