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Heritage Volkswagen Parkville
Baltimore, MD
1,516 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,516 reviews
January 17, 2022
spencer was awesome, helped us in every way he could. extremely friendly and upbeat as soon as we walked on the lot to when we left in our brand new car! went super smooth and seamless, everything pretty extremely friendly and upbeat as soon as we walked on the lot to when we left in our brand new car! went super smooth and seamless, everything pretty much fell into place that day! thanks! More
by joelud21
Employees Worked With
Spencer Buettner, Khaliq Thomas
January 12, 2022
Spencer was very helpful during the entire buying process. He was patient and receptive during negotiations, enthusiastic in showing us the vehicle features, and very pleasant to work with. Thank you process. He was patient and receptive during negotiations, enthusiastic in showing us the vehicle features, and very pleasant to work with. Thank you also to Kevin and Melissa who were both supportive and seemed genuinely happy for us during the buying process. More
by kschae
Employees Worked With
Melissa Cole, Spencer Buettner, Kevin Matejka
January 11, 2022
Corey was great to work with. Very approachable and not overbearing. He was knowledgeable and friendly. Would definitely buy a car from him in the future! overbearing. He was knowledgeable and friendly. Would definitely buy a car from him in the future! More
by coehler1129
Employees Worked With
Harrison Faecher, Corey Fitzpatrick
January 10, 2022
Received quick response to my online inquiry. The online, sales and finance reps were exceptionally helpful explained all details thoroughly. Received excellent customer service will return to purch online, sales and finance reps were exceptionally helpful explained all details thoroughly. Received excellent customer service will return to purchase from here again in the future. More
by Lee Tee
Employees Worked With
Aleksey Naydenko (finance), Nick Brilhart (online service), Antonio Satchell
January 09, 2022
Tiara was a delight to work with! She helped us get in and out of there quickly! She also was extremely personable and made the whole process fun and enjoyable! and out of there quickly! She also was extremely personable and made the whole process fun and enjoyable! More
by Mlmcdeavitt
January 07, 2022
They were very honest and followed thru with what they said. Charles and Tiara were exceptional to work with. said. Charles and Tiara were exceptional to work with. More
by Mmcdeavitt
December 31, 2021
They made the process extremely pleasant. Spencer was fantastic and patient. They really were helpful in the finance department as well. fantastic and patient. They really were helpful in the finance department as well. More
by njrutgersgirl
Employees Worked With
Spencer Buettner, Steve Cho
December 19, 2021
Despite contending w/ a unexpected personal time-constraint, my wife and I found our buying experience to be pretty seamless and straightforward. Upon our arrival, the staff was very attentive time-constraint, my wife and I found our buying experience to be pretty seamless and straightforward. Upon our arrival, the staff was very attentive and polite. Our sales associate (Jessica Redman) immediately took us back despite us having an appointment w/ another associate. Despite having to contend w/ a seller's market, the sales team was very flexible and willing to negotiate, which made the experience that much more pleasant. Jessica initiated the purchasing process and facilitated the auto insurance policy update process. And, even lent me her phone charger so that I could complete the latter of the two activities. :-) The sales manager (unfortunately, I am drawing a blank on his name) was great as well, as he was honest and ultimately honored his commitment from financing terms standpoint. Lastly, Khaliq was very friendly and thorough in stepping us through the financing, paperwork, sign-offs, etc. Had our transaction not taken longer than initially estimated, this rating would have easily been a 5 out of 5. Again, overall...it was a great experience! More
by rvaughn13
Employees Worked With
Khaliq Thomas, Jessica Redman
