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Heritage Volkswagen Parkville
Baltimore, MD
1,513 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,513 reviews
January 11, 2022
Corey was great to work with. Very approachable and not overbearing. He was knowledgeable and friendly. Would definitely buy a car from him in the future! overbearing. He was knowledgeable and friendly. Would definitely buy a car from him in the future! More
by coehler1129
Employees Worked With
Harrison Faecher, Corey Fitzpatrick
January 10, 2022
Received quick response to my online inquiry. The online, sales and finance reps were exceptionally helpful explained all details thoroughly. Received excellent customer service will return to purch online, sales and finance reps were exceptionally helpful explained all details thoroughly. Received excellent customer service will return to purchase from here again in the future. More
by Lee Tee
Employees Worked With
Aleksey Naydenko (finance), Nick Brilhart (online service), Antonio Satchell
January 09, 2022
Tiara was a delight to work with! She helped us get in and out of there quickly! She also was extremely personable and made the whole process fun and enjoyable! and out of there quickly! She also was extremely personable and made the whole process fun and enjoyable! More
by Mlmcdeavitt
January 07, 2022
They were very honest and followed thru with what they said. Charles and Tiara were exceptional to work with. said. Charles and Tiara were exceptional to work with. More
by Mmcdeavitt
December 31, 2021
They made the process extremely pleasant. Spencer was fantastic and patient. They really were helpful in the finance department as well. fantastic and patient. They really were helpful in the finance department as well. More
by njrutgersgirl
Employees Worked With
Spencer Buettner, Steve Cho
December 19, 2021
Despite contending w/ a unexpected personal time-constraint, my wife and I found our buying experience to be pretty seamless and straightforward. Upon our arrival, the staff was very attentive time-constraint, my wife and I found our buying experience to be pretty seamless and straightforward. Upon our arrival, the staff was very attentive and polite. Our sales associate (Jessica Redman) immediately took us back despite us having an appointment w/ another associate. Despite having to contend w/ a seller's market, the sales team was very flexible and willing to negotiate, which made the experience that much more pleasant. Jessica initiated the purchasing process and facilitated the auto insurance policy update process. And, even lent me her phone charger so that I could complete the latter of the two activities. :-) The sales manager (unfortunately, I am drawing a blank on his name) was great as well, as he was honest and ultimately honored his commitment from financing terms standpoint. Lastly, Khaliq was very friendly and thorough in stepping us through the financing, paperwork, sign-offs, etc. Had our transaction not taken longer than initially estimated, this rating would have easily been a 5 out of 5. Again, overall...it was a great experience! More
by rvaughn13
Employees Worked With
Khaliq Thomas, Jessica Redman
November 26, 2021
I wrote a bad review after a service rep used my service plan to “pay” for a broken sensor that was covered under warranty and then ended up costing me a yearly service. After leaving a review, I was contac plan to “pay” for a broken sensor that was covered under warranty and then ended up costing me a yearly service. After leaving a review, I was contacted by the service manager the same day to fix the situation. Dan was helpful, courteous and patient. Great service and follow up. More
by lindsay
Employees Worked With
Daniel McMahon
November 26, 2021
Get everything in writing! When my oil sensor was faulty, the service representative used my 2-year check up on the maintained plan to “pay” for the fix. When I came back to do my actual 2-year service, I wa the service representative used my 2-year check up on the maintained plan to “pay” for the fix. When I came back to do my actual 2-year service, I was told it was already completed. The time between the 1 and 2 year was less than six months so clearly it was used incorrectly. The new service rep told me “not to worry, we will take care of you and get the next oil change for free.” When I came in for that oils change - the new rep told me that there is no note and that I had to use my 4 year change on the service plan. It is VERY clear that it was their mistake, yet I am now paying for it. Be careful - they do not honor their promises. More
by lindsay
Employees Worked With
Robin
November 17, 2021
My sales transaction at Heritage Volkswagen Parkville was seamless from start to finish. My sales associate, John Demartino, was knowledgeable and honest. He made the buying experience enjoyable. I did no seamless from start to finish. My sales associate, John Demartino, was knowledgeable and honest. He made the buying experience enjoyable. I did not feel pressured to make a decision, rather I am confident that I made an informed purchase. John, as well as the General Sales Manager, Gabriel Walman, went above and beyond to accommodate my needs and requests. I am certain I will be a repeat customer. More
by swalsh31581
Employees Worked With
John DeMartino, Gabriel Walman
