Heritage GMC Buick - Service Center

The service manager fails to follow up. The service writer sam did help getting an issue fixed when the manager wouldnt. The service writer sam did help getting an issue fixed when the manager wouldnt. More

Mike the service advisor was super friendly and helpful. He went and picked up my wife when car was ready. Excellent. He went and picked up my wife when car was ready. Excellent. More

refused to look at previous repair (rear door does not open again) and was told to bring later. this requires an additional appointment, return to the dealer just so they can look at the issue and reorde open again) and was told to bring later. this requires an additional appointment, return to the dealer just so they can look at the issue and reorder a part, then return the vehicle for a 3rd time to repair the work. More

Friendly and most informative. Will always use them. Liked the salesmen to. They keep a good stock of autos and trucks. Will always use them. Liked the salesmen to. They keep a good stock of autos and trucks. More

Service Manager - Poor Attitude, doesn’t value customers opinion in regards to their automobile… Service Advisor - Enjoys making excuses for the Service Dept. attendance problems my last 3 service visits… opinion in regards to their automobile… Service Advisor - Enjoys making excuses for the Service Dept. attendance problems my last 3 service visits… The Service Dept problems become the customer problems… Dealership Manager - His employees reflect his attitude, from top to bottom… He intentionally insults the customer knowledge for repeated Service Dept. issues by stating my Denial was to old with to many miles, was the result of my brakes continuing to squeak from a total replacement of front & rear brake pads and rotors… I’ve come to expect my Denial to be in that Services Dept. shop for a minimum of 3-7 days for routine maintenance because of being short of help… More

Service was on time. at the appointment time, the service advisor, Nathan, was great, friendly efficient, and caring. The waiting area was clean, as were the restrooms at the appointment time, the service advisor, Nathan, was great, friendly efficient, and caring. The waiting area was clean, as were the restrooms. My car has always been serviced by Heretage and always will be. More

Quick service. No pressure to upsell to additional services. Clean waiting room. Good WiFi. Zero issues. No pressure to upsell to additional services. Clean waiting room. Good WiFi. Zero issues. More

They got me in and out do to my battery going bad and I was so worried it was something far more serious, they are always so helpful to me was so worried it was something far more serious, they are always so helpful to me More

Vehicle was taken immediately back for service. Personnel were friendly and efficient. Vehicle work was completed in a timely manner. Personnel were friendly and efficient. Vehicle work was completed in a timely manner. More

Heritage Buick has been consistent and pleasant to deal with. We've purchased 2 vehicles and had all associated service handled there. Appreciate Brad and his service team. with. We've purchased 2 vehicles and had all associated service handled there. Appreciate Brad and his service team. More