Heritage GMC Buick - Service Center

I appreciate that I was in and out in under an hour. I owned a Genesis prior and they really cater and wash your vehicle…. I missed that touch! I owned a Genesis prior and they really cater and wash your vehicle…. I missed that touch! More

I love this dealership and I know that they are busy, but they need better communication between the phone screener and the actual service department. I had called stating I Needed someone to diagnose a poss they need better communication between the phone screener and the actual service department. I had called stating I Needed someone to diagnose a possible warranty issue. I was told to bring in my car, drop it off and they'd look at it. When I arrived I was told it was at least a 48 hr wait for diagnostics. I would have liked to have known that info when I called. I also had to request info on a loaner car. If that's a service that's provided, please tell the customer. Overall I love these guys, just a few blips I would have appreciated knowing upfront. More

Poor customer service. They are not on time and they don't keep their promise They are not on time and they don't keep their promise More

Dealing with Sam is awesome service was great no issues got the oil change done within a couple of hours, I will keep bringing my truck here as long as Sam keeping working here. got the oil change done within a couple of hours, I will keep bringing my truck here as long as Sam keeping working here. More

Sam is always great. Nathan helped me as well. Marcus is also very nice. Rated 4 stars instead of 5 because the truck came out with black grease marks and handprints all Nathan helped me as well. Marcus is also very nice. Rated 4 stars instead of 5 because the truck came out with black grease marks and handprints all over the front and side of the hood, down the driver's side and all over the driver's door, handle, and glass. There are even black grease marks inside my door jamb from their shoes. I detail my truck and wipe the door jambs, so they were also clean prior to going in for service. This is not the first time my truck has come out covered in grease and sweaty dirt marks. This time, I asked for a cleaning cloth to wipe things down before I left. Marcus had a technician clean up after himself. I don't understand why they don't clean up their mess before returning the vehicle to the customer. Otherwise, the service is great. More

A requested service was not performed, they did not inflate tires to specified psi, greasy and oily fingerprints on doors and rims. inflate tires to specified psi, greasy and oily fingerprints on doors and rims. More

I bought my truck at Heritage and I always use them for servicing my truck. Great people to deal with. servicing my truck. Great people to deal with. More

Everyone was very efficient and courteous. Service performed quickly and done right the first time. Service performed quickly and done right the first time. More

Fast friendly service, everyone was very professional. They took care of maintenance in a timely manner They took care of maintenance in a timely manner More

I was unable to get a state inspection at another place so I checked with the Buick dealer. They said they could do it ; the service adviser also checked and said I should have an oil change. all this acti so I checked with the Buick dealer. They said they could do it ; the service adviser also checked and said I should have an oil change. all this activity was done within an hour. Very happy with them! More