Heritage GMC Buick - Service Center

Heritage Buick , Rockwall is the only place I will take my car for Oil Changes or any repairs my car for Oil Changes or any repairs More

Great service. Timely. Michael takes care of me when I call. Brad thanked me for using their service. I will keep coming back. Timely. Michael takes care of me when I call. Brad thanked me for using their service. I will keep coming back. More

They got us in before our appointment time and service was done quickly and curiously was done quickly and curiously More

The service center was backed up, so they were not able to get me in right away. They claimed they had loaner vehicles, but none were available. When they did get my car in, it was repaired in a timely m to get me in right away. They claimed they had loaner vehicles, but none were available. When they did get my car in, it was repaired in a timely manner. However, we requested that they also do an oil change. When we arrived to pick up my vehicle, they had forgot to do the oil change. I was going to be pushing it to get to work on time as it was, so we declined. My car was also returned dirty. I guess the days of doing a quick vacuum and running it through the car wash before returning it from the dealership are gone. Disappointed. Frustrating. And I test drove a new vehicle while I was at the dealership, I know that’s a whole separate department, but he was sexist, made inappropriate jokes and comments about his wife’s boob job and blatantly lied to my face more than once. I called him on his “xxxxxxxx” and he missed out on an opportunity for a $105,000 sale that day. More

My 2021 Yukon had what I suspected to be a bad battery. I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just a take a couple of hours to resolve. The tow truck arrived at Heritage at or about 2 PM. Multiple calls made to service after 5 PM were unanswered. At or about 6 PM I did speak with Sam who told me they did not have the battery on hand and it would be the following day before the situation with my vehicle would be resolved. He stated he would not charge me labor because of the inconvenience I was experiencing. The end result was a multitude of failures on part of service. One, absolutely no phone calls at any time from Sam to provide a status Two, the several phone calls I made to service were unanswered (no voice mail, nothing...) Three, I was charged the labor Four, when I drove the car there was a message that my steering wheel lock needed attention. Yet the service invoice showed my vehicle received a multi-point inspection. How and why did no one from service or the advisor make note of the steering lock matter and look into it. I have dealt with the GMC dealership for many years. Sales and service. This was by far the worst experience of all the years. More

Brought my car in on Monday morning. I was told they were short staffed. I replied that wasn't a problem, I could pick it up Tuesday morning. Then the icy freezing weather came so I figu I was told they were short staffed. I replied that wasn't a problem, I could pick it up Tuesday morning. Then the icy freezing weather came so I figured the employees couldn't make it to work for a couple days. That was not their fault, but no phone call. Finally I had to call Friday evening to check on the status and find out that my car was done. I asked when I was going to be told this and the excuse was that my service advisor was out of town. So is it the policy that you can't get your car back until your service advisor is back from vacation? The lack of communication was very disappointing. When I did get my car back they only did 1 of the 2 things I had asked for. That must have been a misunderstanding. More

I would have been disappointed with the oil change experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charge experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charged but he would not change it. I emailed Mr. Bobo and he had Michael talk to me and it was corrected. Heritage Buick have taken care of my service issues in the past and have been very pleased. I am still pleased that this issue was resolved. With dealing with Heritage I knew they would make it right. Thank you More

Fast happy to help good coffee clean lobby happy employees in and out very communicate employees in and out very communicate More

Lacy is my Service Writer and has always been very helpful and nice when I bring my GMC 2020 Sierra in for service. helpful and nice when I bring my GMC 2020 Sierra in for service. More

John Anthony was not very helpful when I brought my Buick Enclave in for an unknown problem. I happened to be traveling through the area on my way to visit my daughter and experienced some problems with my Enclave in for an unknown problem. I happened to be traveling through the area on my way to visit my daughter and experienced some problems with my vehicle. I made an appointment and dropped it off early on Monday since that was they only time I was able to get a ride. I was on a time crunch and told John that when I dropped the car off. I did not hear from anyone about my vehicle by mid day Tuesday so called. They had no information for me. I called again on Wednesday when I still did not hear from any one. I was told by John that the tech doesn't get in until 9:00 and he did not know anything. I was really upset and said I should have something and said something about trust. He got really upset and told me he was an honest person and if I did trust him I should just go in and pick up my car then. I was shocked to have someone talk to me that way and decided to keep quiet. He did call me later in the morning to tell me what was wrong with my car and that it would be ready for pick up by 1:30. I picked it up and left. I would NEVER go back to that dealership as I do not feel they are customer service focused. Although I do not live in Texas any longer, I did purchase my vehicle from them.. More