Heritage GMC Buick - Service Center

Started hearing a noise which seemed to be in the drive train. Dropped it off to be diagnosed. Was told it may take up to two days. Next day I was called that the issue was diagnosed and fixed and covered train. Dropped it off to be diagnosed. Was told it may take up to two days. Next day I was called that the issue was diagnosed and fixed and covered under warranty. Very pleased with the service. More

Great service and wait time was Shorter than expected waiting area was nice and restrooms clean waiting area was nice and restrooms clean More

excellent service and attention thanks to gmc employees On time, appointment and team was ready to go . On time, appointment and team was ready to go . More

I went to the Heritage GMC Buick shop and they blessed me with a wonderful experience.. Appreciate it alot.. Thank you.. with a wonderful experience.. Appreciate it alot.. Thank you.. More

On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team What more could you want ? Recommend this dealer And team More

Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More

Michael was very nice and easy to work with. My wife was impressed and very happy. My wife was impressed and very happy. More

The crew there in service is focused on getting customers in and out as quickly as possible. The manager, Brad is the best! in and out as quickly as possible. The manager, Brad is the best! More

The staff was nice, friendly and helpful. They didn't take that long for the service. They didn't take that long for the service. More

Service was very quick and Marcus very polite. Let me know immediately when my vehicle was ready Let me know immediately when my vehicle was ready More