Heritage GMC Buick - Service Center

I arrived on time and the Service Dept immediately received my Sierra for service. Everything went smoothly and I was on my way in less than and hour and a half. received my Sierra for service. Everything went smoothly and I was on my way in less than and hour and a half. More

Brought my truck in to fix a problem that they didn't fix now they wants to charge me a 2nd diagnostic fee. Don't feel like I can trust this dealership. now they wants to charge me a 2nd diagnostic fee. Don't feel like I can trust this dealership. More

Justin was great! He remembered me from making my reservation and said he’d call me when my Yukon was ready. He called about an hour later and was very courteous and He remembered me from making my reservation and said he’d call me when my Yukon was ready. He called about an hour later and was very courteous and professional! More

Great service all the way around. This establishment always goes a step above. Will get you in and out and does not miss a beat! This establishment always goes a step above. Will get you in and out and does not miss a beat! More

I scheduled an appointment for an oil change online and when I got to the dealership, they had no record of the appointment and said that all appointments scheduled online “don’t get sent to them”. Despite when I got to the dealership, they had no record of the appointment and said that all appointments scheduled online “don’t get sent to them”. Despite confirmation txt messages and emails I received. Regardless, they said they could do the oil change. I also told the service agent about some other issues the truck was having and he said he would have a tech come talk to me to see if we needed to schedule an additional service appointment. Fast forward 90 minutes, the oil change was still not completed, no tech came to talk to me. I asked the service employee how much longer and he did try to hurry things and got the truck completed about 10 minutes after I asked. No one ever came to talk to me about the additional issues we were having with the truck. This service experience was poor and wanted to provide you with some feedback to improve for future customers More

The service was very efficient, easy check in process, very knowledgeable and nice folks. Highly recommend. very knowledgeable and nice folks. Highly recommend. More

Always good service, transparency, good communication with the service department. First dealership/service department I trust and feel extrememly comfortable leaving the dealership and driving to tyler with the service department. First dealership/service department I trust and feel extrememly comfortable leaving the dealership and driving to tyler. More

I have purchased 4 vehicles over the past 25 years here! First because convenient and close to my home--but then it was also the care and personal attention I got from the same employees over the years! First because convenient and close to my home--but then it was also the care and personal attention I got from the same employees over the years! Same sales JR on my vehicles -same financial man-Brad --who is now service manager and I always stay with same service Rep-Sam. I cried when John Left--But Sam has taken his place. They always take care of all my needs on vehicle and make sure its done right and take care of me taking me home etc... They even remember personal things about me from year to year and ask me!--This is how a dealership should be!-especially when their clients are loyal to them! I will always stick with them and the vehicles I purchase. Brad--5 stars as the financial Dept and now service manager--hope he doesn't go anywhere! More

Service was great as usual. We can drop our vehicle off and it’s back within a couple days We can drop our vehicle off and it’s back within a couple days More

It was fast. Service was friendly. Close to my home. Will go back to them. Service was friendly. Close to my home. Will go back to them. More