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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,154 Reviews

1,154 Reviews of Herb Gordon Subaru - Service Center

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August 22, 2018

Always Great Experience I am a long time Subaru customer - and always find they are very professional! Today my Serviice Advisor was Michael Goodman and he went out of his wa More

by Shawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2018 -

Herb Gordon Subaru responded

Shawn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2018

Service appointment Very happy with latest service appointment. We have bought three vehicles from Herb Gordon Subaru and we are consistently pleased with the service the More

by Subuthree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2018 -

Herb Gordon Subaru responded

Your satisfaction is our top priority! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 18, 2018

Professional, courteous, reliable service Have been using their Service Dept since I bought our car there. Always good service. Explain what needs to be done and don’t do things not needed. N More

by Revrarising
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2018 -

Herb Gordon Subaru responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2018

Best Subaru service Consistently provides excellent, reliable, dependable service. It gives me peace of mind to know that my cars are being maintained by knowledgable sta More

by Earlyspring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Thompson
Aug 19, 2018 -

Herb Gordon Subaru responded

Hi, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 15, 2018

Excellent customer service The service dept is excellent! You can set up your appointment online and they send a timely reminder. When you arrive they greet you right away and More

by EHC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2018 -

Herb Gordon Subaru responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2018

Thorough CS does a good job making sure you understand what they did and why. Never tried to upsell me anything i didnt need. Provided discount to offset previ More

by Doga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 19, 2018 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!

August 13, 2018

Quick and always polite I've been to Herb Gordon Subaru working with Vitaliy several times. Every experience has been outstanding. Professional staff and quick service. Defin More

by WRX117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2018 -

Herb Gordon Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

August 10, 2018

Great service and staff Great service speedy efficient and customer friendly. Vitali was great service advisor. I had Made a same day appointment and car wash was very much a More

by MK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2018 -

Herb Gordon Subaru responded

Hello, thank you for taking the time to leave a review for us at Herb Gordon Subaru. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 09, 2018

Vitaliy Khlebnikov is awesome! Vitaliy at Herb Gordon Subaru has been an excellent advisor regarding the maintenance of my Legacy. He is always courteous, easy going and helpful. Vi More

by Charlie2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2018 -

Herb Gordon Subaru responded

Charlie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Subaru. If you have any further questions, please don't hesitate to reach out! Until the next time we meet, take care!

August 08, 2018

Windshield replacement and routine service Rodney is great! He made the process of going through a cracked windshield replacement much easier than I expected and also made time for my routine s More

by Forester1264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2018 -

Herb Gordon Subaru responded

Hi there! We're so happy Rodney was able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

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