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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,154 Reviews

1,154 Reviews of Herb Gordon Subaru - Service Center

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December 19, 2018

Outstandins sales and service! Outstanding, professional sales team who do not pressure you. Always great value. Service technicians are top notch, going out of their way to make su More

by Linda BK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Liddiard, Richard Cross, Harry Price, Bob Thompson, Claudia Herrera
Dec 20, 2018 -

Herb Gordon Subaru responded

Linda, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 18, 2018

Tires I called Subaru Herb Gordon and Michael assisted me! I had a nail in my tire that couldn’t be repaired. He was super helpful from the very beginning a More

by Sk99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

Herb Gordon Subaru responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a wonderful day!

December 18, 2018

36K Routine Service I always look forward to coming here because the service is great and the work is quick and efficient. Complementary coffee, donuts, and car wash is a More

by Brandon from TKPK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

Herb Gordon Subaru responded

Brandon, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

December 14, 2018

Brake, armrest console, and right turn light replacements This is the best service I had in my life. I got my 4 brakes replaced under warranty , my armrest fixed and turn signal replaced due to condensation a More

by Leonelm10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Thompson, Claudia Herrera
Dec 17, 2018 -

Herb Gordon Subaru responded

Our staff is committed to providing each of our clients with the best automotive experience! We really appreciate your repeat business and look forward to your next visit! Take care!

December 14, 2018

Fantastic Service I brought my car in to get serviced, Vitaliy took care of me, he was amazing. They told me quickly what the problem was, how long it would take to so More

by kmichael82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda (?), the friendly lady responsible for loaner cars.
Dec 17, 2018 -

Herb Gordon Subaru responded

It's great to hear Vitaliy was able to provide you with fast service! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 13, 2018

Engine short block replacement Fantastic customer service at Herb Gordon Subaru from everyone I interacted with, particularly Vitaliy, who kept me updated regarding my service at al More

by Lex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Herb Gordon Subaru responded

Lex, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

December 13, 2018

Lots of work Herb Gordon Subaru has an excellent service department. They repaired the problem I brought the car in for and a lot of other issues that had accumula More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2018

Great service! Delivered exactly what was expected. Mike Goodman was wonderful! He walked me through the entire service for my Impreza which included a new tires, a new battery, oil change, and addition More

by Rjaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Herb Gordon Subaru responded

Hi Matt, thank you so much for your positive comments about Herb Gordon Subaru! If you have any further questions, please give us a call. We're always happy to help!

Dec 17, 2018 -

Herb Gordon Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know! We hope you have a wonderful day!

December 11, 2018

Multi point inspection and car wash The staff was courteous. The nature of services were explained well which is important in my case because I’m a new car owner. They also take really More

by Car owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Herb Gordon Subaru responded

We're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 10, 2018

Top Notch Customer Service! I purchased my car here and got a very reasonable price. I take my car back for every service. Michael is the best! I truly feel like I am given hones More

by Hillary Stains
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Herb Gordon Subaru responded

Hillary, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

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