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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,154 Reviews

1,154 Reviews of Herb Gordon Subaru - Service Center

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October 16, 2024

The service center here is amazing! The staff really helped me out when I was in a bind. They checked out my car with no advanced notice and free of charge. Ken was extremely helpful an More

by Sarah Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Herb Gordon Subaru responded

Hi Sarah, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

October 16, 2024

They take time to give you the best bang for your buck! Excellent service, even better staff More

by Sarah Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Herb Gordon Subaru responded

Hi Sarah, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

October 14, 2024

Honestly, Mr. Prada is better than the other service providers I have encountered since purchasing my New Subaru Premium in 2019. More

by Ayesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerell Latham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
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Oct 17, 2024 -

Herb Gordon Subaru responded

Hi Ayesha, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

October 13, 2024

Service management personnel were excellent and the service was very efficient. I was surprised by speed and thoroughness. More

by Jbufton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Oct 18, 2024 -

Herb Gordon Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 13, 2024

Work was done professionally and as timely as possible. They were cooperative and explained what and when service was being rendered More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
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Oct 18, 2024 -

Herb Gordon Subaru responded

Hi Richard, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 11, 2024

Services were great and ourff CC representative Vitaly has always been of great help to us and such a good person More

by ampisani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Herb Gordon Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

October 10, 2024

Car service promised on time. Quiet work area available. Not many cars in showroom to checkout. More

by Subaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Herb Gordon Subaru responded

Thank you for your feedback, and your 4-star review. If there is a specific model you were interested in looking at, we would love to invite you back to see and drive it. At your convenience, feel free to reach out to our General Manager, Ed Sarecky, to arrange. He can be reached at 301.890.4699 or esarecky@mileone.com. Thank you.

October 10, 2024

Service was a 5 star, special shout out to my service advisor Vitaly. He was great, very helpful and very knowledgable of what he’s doing. More

by Mark12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

October 10, 2024

I have been a customer since 1996. The service has been excellent since then. Vitally is an excellent service rep. Everyone is professional and helpful. More

by Judy Goldfarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Those behind the payment desk and the garage techs.
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Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Judy, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

October 06, 2024

I visited the dealer, and was helped by Mr Vitaliy Khlebnikov, he did an excellent service l appreciate it very much. Prof. Aggour More

by msaggour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our team is available should you require any extra help.

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our team is available should you require any extra help.

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