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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,154 Reviews

1,154 Reviews of Herb Gordon Subaru - Service Center

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July 06, 2018

Out of town urgent care Many thanks to Mike Goodman, Rodney,and crew who worked us in today after our car developed problems while on a long distance trip. Fixed ththe minor More

by bipsychlist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Herb Gordon Subaru responded

Hello, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 04, 2018

Good sales and service Bought our 2017 Outback here. The process was smooth and the team was helpful. We have used the service department twice and are happy with the work, More

by Jcook07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Ireland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2018 -

Herb Gordon Subaru responded

We're glad you had a smooth buying experience at our dealership! If you have any further questions, please give us a call. We're always happy to help!

June 29, 2018

Ms Claudia always smiling with great customer service This young lady that always greet you with the smile whenever you go for service with your subaru. She love hers job and very approachable. Whenever i More

by MrNight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jul 01, 2018 -

Herb Gordon Subaru responded

Hello, we really appreciate your feedback! We will pass along your kind comments to the team. We hope to see you again soon!

June 28, 2018

Worry free experience I know I’m in good hands with Vitaliy if I ever need to come in and get my car serviced. With this last experience, I texted Vitaliy letting him know More

by Eric S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2018 -

Herb Gordon Subaru responded

Eric, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2018

Thank you Claudia and the tech team! I came because I needed a code check on my car. It was my first time, so I kind of didn’t know exactly where to go. Then Claudia approached me and hel More

by 4539alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jun 30, 2018 -

Herb Gordon Subaru responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2018

Claudia goes above and beyond with her job! Great customer service and easy to approach whenever I needed service done on my Outback. Claudia made everything an easy and painless process and gav More

by skrockij89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jun 30, 2018 -

Herb Gordon Subaru responded

Hello, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We look forward to your next visit! Take care!

June 27, 2018

Service Working with Claudia the service is always great and professional. Notify me on what there doing to my vehicle before doing any changes. Gotta say I More

by Brenda2525$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jun 29, 2018 -

Herb Gordon Subaru responded

Hello, we are so pleased you enjoyed your visit to Herb Gordon Subaru! We're looking forward to your next visit with us!

June 26, 2018

unexpected wonderful experience I had an unexpected wonderful experience at this dealership, took my IMPREZA for a recall and they took no time to repair,they were very helpful and c More

by Suby driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
the service manager was fantastic went out of his way to make me feel welcome, Claudia Herrera
Jun 29, 2018 -

Herb Gordon Subaru responded

Hi, we are so happy to read such a great review about Herb Gordon Subaru! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

June 26, 2018

Great service. Trustworthy I have been to this dealership twice now and each time I feel as if they provide great service and I trust their recommendations. Most recently they w More

by DC Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2018 -

Herb Gordon Subaru responded

Hello, we are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 25, 2018

Subaru service Really like the quiet workspace upstairs and the service was very fast! They're always cordial and the waiting area are always clean and comfortable. More

by ElleB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2018 -

Herb Gordon Subaru responded

Your satisfaction is our top priority. Please let us know if there is anything we can do for you; we are more than happy to help!

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