Herb Gordon Subaru - Service Center
Silver Spring, MD
1,154 Reviews of Herb Gordon Subaru - Service Center
Out of town urgent care Many thanks to Mike Goodman, Rodney,and crew who worked us in today after our car developed problems while on a long distance trip. Fixed ththe minor Many thanks to Mike Goodman, Rodney,and crew who worked us in today after our car developed problems while on a long distance trip. Fixed ththe minor issue quickly at a reasonable price and got us back on the road. Highly recommended! More
Good sales and service Bought our 2017 Outback here. The process was smooth and the team was helpful. We have used the service department twice and are happy with the work, Bought our 2017 Outback here. The process was smooth and the team was helpful. We have used the service department twice and are happy with the work, though the wait times are a bit long. More
Ms Claudia always smiling with great customer service This young lady that always greet you with the smile whenever you go for service with your subaru. She love hers job and very approachable. Whenever i This young lady that always greet you with the smile whenever you go for service with your subaru. She love hers job and very approachable. Whenever i bring my car to service,she will tell me whats going on, update me and she will give you a good amount of information. She always go above amf beyond of her duty. If you are going to service your car in herb and gordon subaru see this young lady she will take care of you the time you came in all the way when they done with your car More
Worry free experience I know I’m in good hands with Vitaliy if I ever need to come in and get my car serviced. With this last experience, I texted Vitaliy letting him know I know I’m in good hands with Vitaliy if I ever need to come in and get my car serviced. With this last experience, I texted Vitaliy letting him know what was going on. He told me the part needed to be ordered so Vitaliy got me in a loaner car right away. I was constantly receiving updates via text from Vitaliy without having to reach out to him. Once my car was ready he reached out to let me know right away. His customer service is superb! I definitely recommend working with him. More
Thank you Claudia and the tech team! I came because I needed a code check on my car. It was my first time, so I kind of didn’t know exactly where to go. Then Claudia approached me and hel I came because I needed a code check on my car. It was my first time, so I kind of didn’t know exactly where to go. Then Claudia approached me and helped me out with everything I needed. I felt very welcome and appreciated. I had a great experience. More
Claudia goes above and beyond with her job! Great customer service and easy to approach whenever I needed service done on my Outback. Claudia made everything an easy and painless process and gav Great customer service and easy to approach whenever I needed service done on my Outback. Claudia made everything an easy and painless process and gave us updates along the way. We will continue to work with her for future service needs. Thank you Claudia! More
Service Working with Claudia the service is always great and professional. Notify me on what there doing to my vehicle before doing any changes. Gotta say I Working with Claudia the service is always great and professional. Notify me on what there doing to my vehicle before doing any changes. Gotta say I love my Subaru. More
unexpected wonderful experience I had an unexpected wonderful experience at this dealership, took my IMPREZA for a recall and they took no time to repair,they were very helpful and c I had an unexpected wonderful experience at this dealership, took my IMPREZA for a recall and they took no time to repair,they were very helpful and courteous it made me feel like I was important to them. More
Great service. Trustworthy I have been to this dealership twice now and each time I feel as if they provide great service and I trust their recommendations. Most recently they w I have been to this dealership twice now and each time I feel as if they provide great service and I trust their recommendations. Most recently they were able to accommodate me on a necessary repair on short notice. Their staff is courteous and highly knowledgeable. More
Subaru service Really like the quiet workspace upstairs and the service was very fast! They're always cordial and the waiting area are always clean and comfortable. Really like the quiet workspace upstairs and the service was very fast! They're always cordial and the waiting area are always clean and comfortable. More